There is no doubt that Milford Hills is a beautiful venue to consider for you upcoming wedding!
We toured Milford Hills in July of 2018 and by this time they already had most Sat...urday's taken for their 2019 season.
We chose to book a Friday wedding in September 2019 shortly after touring. At this time, we had worked with Erin, wedding planner.
Everything seemed great, and as you will come to find out not much planning happens until the final months. By the time 2019 rolled in, we were contacted by Winter, letting us know she would be our new wedding planner moving forward with Milford. In the short time we worked with Winter, she was hard to get a hold of, and when asking questions via email could not provide a straight answer on most. We finally decided to setup an in-person meeting, and she was super helpful in answering our questions and helping us budget. Jump forward to June/July when our first payment is due, and we spent three weeks attempting to contact Winter with some questions, and finally Colleen, Milford's Finance Manager reached out to us letting us know that Winter
was no longer with Milford and our new planner, Heidi, would be in touch soon. Heidi was luckily our last planner at Milford and was not off to a great start with communication either.
Our wedding day went fairly well. We never received the bridal mimosa bar, it rained the day of and communication was poor about what we were doing, and at one point I was left at the bridal suite alone with no idea of what was going on. We had rules set for our bar, suggested by Milford, and one main rule was no shots for our guests on our bar tab. Guests would need to pay for those on our own. This was not enforced, and the bartenders allowed our guests to spin some shot wheel they had out. This was not OK with us and the finance manager, Colleen had no empathy and did not even reply to my last message about my distaste for the bartender behavior. Our wedding did turn out well, but it was stressful and annoying to work with Milford Hills on things we thought could have been handled better.
We have come to the conclusion that Milford Hills has a great venue with wedding opportunities, but their communication is poor internal and external. If you are someone that needs strong communication during their wedding planning process, Milford Hills
is not for you.