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1/24/26
Room was very nice, bigger than expected. Clean and comfy bed. Staff was helpful and professional. Hotel is in a great location, really close to empire State bldg and lots of attractions. On site restaurants look great but I didn't have the opp...
ortunity to try them
2/25/26
Although we were promised an upgrade and didn't get one, we ended up in a Queen room which had a lovely city view. The rooms were spacious and the beds were so comfy. It was around a 20 minute walk to Times Square and around a 10 minute walk to...
Grand Central Station. Ideal for getting around. The staff were lovely.
1/20/26
We had a thoroughly enjoyable four day stay. The room was spacious, spotlessly clean and well appointed. The staff we interacted with were all helpful and friendly. It is a New York trait to be perfunctory don't interpret this as rudeness. The ...
hotel location is great but the WiFi was a little sketchy and prone to dropping out. We didn't dine in or use the bar. Now the $35 destination charge, it's there in black and white when you book. When we checked in, it was clearly explained. You pay $35 per room per day. It doesn't roll over and is charged including the day of arrival or departure. If you are checking out early then you need to spend on the day of arrival! It can be used in the hotel restaurants, bars and the grab and go shop in the lobby. We bought pastries, soft drinks and granola bars to get our monies worth.
2/18/26
The hotel was good and service at UN Cafe was exceptional. Sonel, who is from Türkiye, greeted us warmly every morning and made us feel genuinely welcome. Thanks to her kindness and positive energy, we were able to start each day of our trip in...
a great mood. She was truly the best staff member at the hotel.
However, my experience with one of the housekeeping staff was very disappointing. Even though I clearly stated that I did not need housekeeping service, the housekeeper still entered the room to check. While I was resting, she repeatedly knocked loudly on the door, even when the “Do Not Disturb” sign was placed outside, which woke me up.
On the day of check-out, I accidentally left a very large power bank and charging cable on the bed. It seems they may have been thrown away, and I was told multiple times that nothing was found, without even a word of apology. I understand that it was ultimately my mistake for leaving the items behind. However, as far as I know, it is against Hilton policy to dispose of a guest’s belongings at the housekeeper’s discretion. The lack of proper handling and the front desk’s response did not match the reputation of the hotel.
While the service at UN Cafe was truly outstanding, my experience with housekeeping was unfortunately one of the worst I have ever had.
1/13/26
Let me share some feedback about my extremely disappointing stay.
To start, I waited over an hour just to check in. I have never experienced a check-in delay like this. I am a Hilton Honors member and travel frequently for work, staying at Hil...
ton properties around the world. This was far below the normal Hilton standard.
After finally checking in, I was sent to the wrong room. I booked two beds, yet was given a one-bedroom that was extremely dark, dingy, and unsettling. There was duct tape on the carpet, visible stains and rips, and a very dark hallway. As a woman traveling alone, I did not feel safe in this room — something I believe many women can relate to.
I then had to return to the lobby and wait again to be reassigned a room. While the second room had two beds, the condition was just as unacceptable. The wood floors were warped and lifting, as if there had been water damage underneath. There was pubic hair in the shower, visible water damage on the ceiling, and the waterfall shower head did not work. The chair was ripped, no complimentary water was provided, and the AC/fan was broken and would not shut off, making an extremely loud noise all night.
The following morning, when I attempted to get assistance, I was told the front desk “couldn’t help” and was instructed to go around the corner to call the manager. I am not exaggerating when I say this: I was directed to a large table with one old rotary phone in the middle, which supposedly connected me to the manager. The voicemail felt fake, and I have yet to receive any callback. Sending a guest to a phone like this instead of having a manager speak with them directly is unacceptable and felt like a complete joke.
This stay was unhygienic, uncomfortable, and poorly managed, and the lack of accountability afterward made it even worse. I checked out early because the conditions were unacceptable. This experience does not reflect Hilton standards in any way, and I would strongly caution others.
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