Our wedding reception was at the Mills House in the Signers Ballroom, and we originally had Sara as our assigned wedding coordinator. Sara was very sweet, but it was hard to get in... touch with her and get follow-ups via email, since I was an out-of-town bride, planning from Los Angeles. Later on, as Sara went on maternity leave, we got Melissa Joseph and Melissa and Gabby were fantastic to work with. Of course, I had a ton of questions leading up to the big day and especially the 2 weeks before my wedding, and Melissa was extremely accommodating and quick to provide answers to my many questions. She and Gabby really were amazing. The only disappointment my husband and I had was that we nixed doing a large wedding cake because we were providing a dessert course and a Viennese display, both from the Mills House. The Viennese display was supposed to have 3 different types of tarts, as well as French pastries (my favorite!). I ever clarified what type of pastries, so as to not have expectations that would not be met on my wedding day, but we went over everything and was told there would be macarons (again, my favorite!), and various pastries, so I felt fine with not having a traditional, large wedding cake. I thought it would be fun for our guests to have a variety. To my shock, because the dessert was set-up in a smaller, adjoining room, there were only 4 cake stands with the mini tarts and NONE of the French pastries we discussed. There was such little dessert on display that I was embarrassed! Yes, we discussed using some of the cake stands they had, but I did not expect it to be so poorly displayed and it did not meet the expectation for the price we paid.
That aside, our Banquet Captain, Reggie, and his team that night were fantastic. They made sure my husband and I had everything we needed and checked on us to make sure we were happy and doing well as the night unfolded. They were truly fantastic and the Mills House is lucky to have them.
Also, we were supposed to have Cocktail Hour on the terrace, near the pool, but the weather was bad and we ended up having it in the Queen Street Gallery. I was told by my sisters that it was a little crowded for the guests, but overall not bad.
One thing to note brides, is that some of our food was different from our tasting in May, than what was provided on the actual day. The sliders were much smaller, as were the chicken tenders we had for late night snacks. I'm not sure why it changed, but it did.
Also, we did Welcome Bags for our guests and we left them on a large table, and one of our guests that we know of, did not get his. We labeled each bag with names, so people knew which was theirs and I found it disappointing that another guest would take a bag. I actually asked the Mills House about that and whether it would be a problem, but I was told it would not be. Also, one of the signs they made for our wedding had my maiden name misspelled. A small, but embarrassing mistake for them to make.
Additionally, I did A LOT of research to find the perfect venue that had a classy atmosphere, but that was comfortable for our out-of-town guests, and the Mills House, with its renovations, hit it out of the park for me. It had the best location downtown by far, and the rooms being updated felt so nice, clean, and new. Beautiful venue, and excellent service overall.