I really wish I could give the Arb a higher rating, but it was genuinely a rollercoaster for our wedding planning and overall experience.
The venue was beautiful with the surroundi...ng nature which is why we decided to have our wedding ceremony and reception there. However, the Arboretum came with its issues. We were consistently told that "The arboretum is an educational facility first and wedding venue is much lower on the priorities list." That's understandable, but it's a poor excuse for short comings in regards to hosting important life events. In my opinion, give it your full effort or don't do it at all. The Arb has now had a turnover of 2 event coordinators in less than a year and upper management doesn't seem to care to provide the support and staffing to host/manage these weddings. The Arb can have as many as 3-5 wedding ceremonies per day, so they should be staffed accordingly to manage these events. There were also inconsistencies with what we were told by the old event coordinator verses the new one in regards to parking, what was included with our booking, transportation, etc. Again, this is frustrating and unprofessional. Both coordinators were incredibly nice and worked hard with what they had, but I truly don't think the Arb upper management was providing sufficient support (or even remotely cared) for the coordinators.
Honestly, the most disappointing part of our day was the catering and service at the reception. The Arb requires you to use their caterer which I didn't think would be a big deal. Wrong! At our food tasting prior to the wedding, the food was great! Portions were well sized and the food was prepared perfectly. We selected fingerling potatoes (6-8) and thick sized asparagus for our sides. We left the tasting excited for our wedding day. Unfortunately, we were later left disappointed and embarrassed when our wedding day finally arrived. To start, we were served dinner 40+ minutes late with no explanations as to why there was a delay in service. Salads were warm indicating they had been sitting out for a long time, portions for the beef tenderloins were very small (3 ounces instead of the 6-8 like we were told they'd be), beef tenderloins were burnt or well done (we were told they would be medium-rare), and side portions were scant (three stands of stringy, thin asparagus and two small fingerling potatoes). It was truly embarrassing to have my family and close friends be serviced subpar food and even more frustrating to pay a significant amount of our wedding budget on poor quality food. Shortly after food was finally service to guests, Arb staff were very gruff and impolite with guests because tables needed to be moved for the dance floor. Very unprofessional considering they had just serviced food late, and to then in turn, rush guests out of their seats to stay on track with the evening's schedule. You'd think by the end of the wedding season that the Arb staff and catering would have their shit together... After the wedding was over, we emailed Arb staff with our concerns and complaints. I really didn't want future brides or grooms to be let down like we were. Arb staff were receptive, apologetic, and took a little money off of our final bill. I genuinely hope they take our feedback to heart and implement the changes necessary to create a more pleasurable wedding experience.
Finally, if I were to do this all over again, I would reconsider booking the Arb and look at other outdoor wedding venues instead.