Modern Catering

dding and it is so disappointing how they handled the situation following our event. 1. Food was cold: As the bride and groom, we were the first ones to get our food and it was cold. Not lukewarm, it was cold. We had other guests comment on it during the night and some even mentioned it still days after the wedding. So embarrassing and we specially stressed during our tasting that hot food was our most important aspect for the food and were told it would be hot. The pasta had congealed and so did the sauce for the steak. 2. Poor customer service: When we contacted the caterer following the event to let them know our disappointment, Karen, the owner, blamed the cold food us being behind schedule, the prayer, a short two minute welcome from the father of the bride, us for not having ordered plate covers to keep the food warm, and the venue (even though she completed a walkthrough with us to see the space before the event and discussed setup with us and the venue coordinator). We were also told we had kept plates in our car and someone had to go get them, which caused a delay. We know two of these reasons to be a lie since we were 15 minutes ahead of schedule when the prayer started and the groom (a detailed project manager) personally delivered the plates, put them in the kitchen, and labeled them for the specific uses. The captain even told us the night of the wedding she was sorry they had misplaced the appetizer plates but found them in the kitchen. We were shocked they took no responsibility and when confronted, did not back down and maintained it was not their fault. We hardly think a short prayer and welcome speech would make food go from warm to flat out cold. We’re not looking for anything in return except for Karen to apologize and take responsibility for the mistakes she and her team made on the night of the event. Instead she blamed everyone else. 3. Nickel and diming after signed contract: We were shocked during our run-through three weeks prior to our wedding, to be told we needed to hire more staff (even though we now had fewer guests than quoted) and that they were charging a cake cutting fee (even though we had specifically asked about cake cutting and were told there was no fee during our initial contracting). In the end, they did not charge us for the cake cutting and changed their staff schedule to stay within the agreed budget. We would love to say we would recommend Modern Edge for another event, but strongly urge you to reconsider. We hope their interactions with other couples and planners are much better than our experience. A few nice things as well: 1. Prior to our event, they were very typically accommodating and joined us for a walkthrough at the venue to get an idea of the space and our vision. 2. They were accommodating for meals for children and a specific dietary need for one of our guest. I felt bad asking, but they took care of this without fuss and that was appreciated.

ed all our questions within a reasonable time. We still get compliments on our wedding food. We highly recommend Modern Edge. Great staff and great food!

e food was delicious, which was important to us. Modern Edge Catering is reasonable and affordable, which is great! We recommend using them for your events.