Moody's Jewelry

s. It's obviously not their fault in the least that their factory and their doors closed during the shutdown these last couple of months. However, we are VERY disappointed in their customer service and their lack of communication with us regarding our order. We got engaged early March - went to their 68th and Memorial location March 10th to get my ring sized, but the sizing necessary was so drastic that they said they needed to completely reorder and remake my ring, at an extra expense, and they told us this would take 4-6 weeks. 6 weeks go by, no word. We figured they had probably closed down with everyone else, but we were hoping for some communication at the very least. We tried calling but their phones had been disconnected. We looked on their website and saw their statement that they had closed and were "holding all our valuables safely". This was actually frustrating, not comforting, because we obviously had quite a bit of money invested in this transaction and we expected they would at least call and inform us of the delay on our order personally. Finally they reopened May 1st. We still didn't receive any communication. We called ourselves the following week only to be told that their factory in Texas had shut down the week before they did and our order was going to be another 4-6 weeks. Again, not like these circumstances are their fault, but as someone who also works in customer service I expect good communication. Especially from a business handling expensive valuables. So this was very disappointing news. Today, two weeks after our last communication them, we called again to check on our order status. Only to be told that their factory had just reopened TODAY. So still no progress on our order. If I weren't so attached to the fact that my fiancé picked out this ring for me very specifically two years ago, I would have cancelled this order by now and requested a full refund. I have my wedding dress appointment this weekend and it's very sad that I have no ring to show. At this point I've spent nearly half of our engagement without my ring. If they had just been honest from the beginning and stayed in contact with us about the huge delay (let us know that the factory shut down before them in the first place, let us know that it still wasn't open at all when we called two weeks ago, etc), we definitely could've been more understanding. But the fact that they have not initiated communication with us once during this whole process has been extremely frustrating. We do not feel that our business with them is valued whatsoever. After we finally get my ring back, we certainly have no intention of doing any kind of business with Moody's ever again.