Update: Mr. Dorman, Director of Visitor Experience, called and apologized. He agreed to ensure that this will not happen to any future brides and has agreed to reimburse my securit...y deposit.
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It has been nearly a month since my wedding at the Morris Arboretum and I still have not been contacted as requested by the supervisor of Sarah Ruth Peterson of the rentals department. I cannot recommend enough to find a different venue. While the Arboretum itself is beautiful, it will not make up for the incompetence of their staff. Trust me, its better to be safe than sorry as I am.
From the beginning, there seemed to be no organization. We had turn over of the manager position—which none were easily reached (all “part” timers) and at one point the contact email addresses did not work at all and all communication emails were bounced back. After we requested a meeting to complete our final payments (two months early) Ms. Peterson double booked appointments and after answering my third call annoyed, had to call us back after her other appointment finished.
This was all before our big day.
The day of, nine hours before our ceremony ever even kicked off, we lost our security deposit of $750. How? Ms. Peterson directed my husband to drive our uhaul truck full of all our wedding materials to a particular area AND then ground-guided him straight into a stop sign that he would have no way of seeing or knowing was there. Please bear in mind that we are a military couple and we are used to completely trusting our ground guides as we do when we handle large vehicles. Afterwards she told him she was never supposed to allow him to be in this area to begin with but that she would need to take our deposit. Our entire deposit was cashed by the arboretum. We are hard pressed to know where they bought a $750 stop sign and why their staff took absolutely no responsibility for their own actions. My husband, not wanting to ruin the day, did whatever Ms. Peterson asked and I was not informed until well after the events took place.
Aside from this, while they do offer you complimentary golf cart service, prepare to hang on. Their drivers do not assist handicapped or elderly guests onto or off of their carts and they take off without any notice (nearly tossing myself, my sister and her 18 month old baby straight off the cart at least twice!)
As if all of this was not enough to make you want to run to a different venue, my photographer was contacted and asked for permission to use our photo, to which she explained that they would need to get our permission. Much to my surprise, the next day our photo was used on their social media pages without our permission and without being tagged. Our photographer served them with an official take down notice which was eventually responded to. We were both informed that we would hear from Sarah Ruth but neither of us have. My request for a supervisor was also not answered. Previously, Sarah Ruth had asked us to write a review in the same email that she reminded us that she was taking our deposit. This was before the photography debacle and I had stated that I couldn’t leave a positive review. However, copyright infringement on top of the complete incompetence of their staff is enough to warrant this review. Please I beg you, take your business elsewhere! To the Arboretum staff, I truly hope you are able to make this right. No other couple should have to deal with these issues on top of the normal stresses of planning a wedding.