Hello Brides to be. Like you all I was very excited about my wedding day &when I saw MountainGate Country Club, it seemed like a dream come true! And it was, except for the Event Coordinator Jazmin who was the source for every single bit of str...ess associated with my wedding and almost succeeded in making my big day a total disaster. I must say that if it weren't for Jazmin, I would be giving this Venue 4 or 5 stars in my review, but because this rude, spiteful and incompetent lady was so central to the success or failure of my wedding, its hard to say anything positive about the experience. I will say that the General Manager of the entire club, Jeremy, had to step in & save the day...& because of his efforts, my big day did indeed go off without a hitch. However, I would NOT recommend any bride having to go through what I did with Jazmin and in my humble opinion, unless she is released from her duties here I would recommend to steer clear in lieu of a more peaceful and organized experience. Weddings are stressful enough without the person in charge fighting you on every issue along the way. I highly recommend going to a place where the coordinator has it together & isnt a frazzled mess, though its a shame because the venue itself is a real beauty & an otherwise Gem.
Here are some examples of my troubles w/ Jazmin leading up to my big day: The 1st fight was about my Ceremony location. Jazmin was willing to let me walk & find another venue altogether than to suggest a place on the club ground that would accommodate a longer than average flower set up. She literally told me that if the 1 hour set up they had scheduled wouldnt work, that it was best for me to go somewhere else. I really couldnt believe my ears & was naturally upset. I then brought up the suggestion that maybe I could use the North Lawn for my Ceremony, another pretty & grassy spot just like the 9th Hole, which is where most people get married here. She then agreed & the issue was over..but really!? She, the coordinator, couldnt come up with the simple solution of moving our wedding site to a different spot that didnt interfere with the golfers since we needed more set up time? Also, she didnt explain that only real flowers were allowed until after we had already bought 3000 fake ones, & said a deer might eat them on our aisle way (in the 1 hr we had them there for the processional walk?) But ok, we returned everything & order hundreds more dollars of real ones from our florist. Things like this should be mentioned in the contract, but its a little thing, so ok. Also, she switched our wedding rehearsal time on all our guests after we had already sent out all the invites, she was 3 weeks late sending us our final contract to sign & pay the remainder, & by the time she sent the contract it was within the week of & was due BEFORE she even sent it to us. And when we confronted her about the contract we had been bugging her to send out for weeks, she said "Oh, just sign it, contract dates & certain points dont matter anyway." Really! Because when we did have disputes, & believe me there were MANY! she would refer back to the written word as the letter of the law. She was also MIA the 6 days leading up to our wedding & tho we tried over & over to reach her, we simply could not. We finally had to go over her head to Jeremy who thankfully personally oversaw our wedding. But Please Brides BEWARE! Do NOT book here if Jazmin is still around! Id write 50 more examples but no more room