I will start by saying, the flowers were beautiful & perfect. There is a specific reason for my low star review. I hired Mum's through The Knot. I initially contacted them and after about a week they replied. It was my fault for the delay in in...itial contact, as this was a destination wedding and there were a lot of moving parts on top of a 3 hour time difference. After they initially wrote me back it was no less then NINE days between emails (except one for payment, which was quick), I even had to call them, 4 times total, between emails, to get a response. At one point I was told "..we are busy with valentines day.." and hey, I get that, as they are a florist, but that was a total turn off, why is my WEDDING DAY not important enough for you to send an email? I have such a bad taste in my mouth from them and absolutely do not recommend them for anyone as they will NOT respond to you in a timely manner. I promise that you will constantly have to chase them for email replies with phone call after phone call, leaving message after message. At one point, about 20 days to my wedding date, I added a boutonniere, which I was grateful for, I got a reply and asked to call with payment, which I did that day. It was more then TWELVE DAYS later before I got a response to discuss a design and confirm pick up. I was so excited to work with a florist, and get the flowers of my dreams for my dream wedding, and they did not deliver. I am extremely disappointed. Their customer service deserves one star, and the flowers earned them another two, but nothing more because it was like pulling teeth to get them to respond to emails or phone calls. Totally, undeniably, disappointed with their lack of communication and they made planning an absolute nightmare.