I will try to be as brief as possible. I’ve learned leaving this 1-star review that the vendor can dispute it and it has taken months of persistence to get this posted. I was requi...red to provide proof for all my claims. Lisa at My event Angels placed a junior staff on our event. Lilly did not manage the events of the day or the people resulting in 3+ pages of complaints. No one ever knew where to be or when anything was happening. The biggest complaint being that, while the best man was in the bathroom rehearsing his speech, Lilly started the procession & wedding ceremony without him. The groom turned gray when he did not see his brother coming down the aisle, the groom’s family was panicked about where their son was. I could see that my daughter, the bride, was visibly distraught about the procession before she even walked down the aisle, and the father of the bride was also completely visibly distressed about the whole mishandling of the most important part of the wedding. After the wedding ceremony, which should have been the most tender time for the bride and groom, Lilly barged into the suite where the bride and groom were, exclaiming that "it was not her fault!" After that, no one knew when and where to do speeches, and there was just a constant air of anxiety since the coordinator did not do her job. Even other professional vendors made comments in writing, listing out how the event was mishandled. I did tell Lisa that I would be writing reviews, but I wanted to give her the courtesy, as the owner, of responding to the complete mismanagement of the day. We paid $6500 for services, and no amount of planning mattered when that planning is not followed through on the wedding day. We made the time to have a meeting, in person, with Lisa and her coordinator. They asked for specific examples of mismanagement and neglect. I shared my 3 typed pages. They agreed to write apology letters to the bride and groom, the best man, and their families. We asked for a reimbursement for services not rendered on the day of, which Lisa said was $1500. We asked for an additional $1500 for the written plans that were not followed: $1500 floral arch not moved from ceremony to reception, dessert table with a sign stating that it would be “open after the cutting of the cake” - we had no cake, (we ended up with boxes of leftover desserts, and people telling us they never did get any) and the father of the bride’s boutonniere was given to the grandfather (FOB is the only one with no flowers in pictures). Lisa agreed to the $1500 and said she would have to pray about the rest. After three weeks of waiting, we received the apology letters that were not apologies at all, but they were defensive justification of actions blaming others. Lisa rescinded her offer to reimburse us for the day of. Instead, she offered to send the bride and groom, on a cheap cruise or a two-night stay in a local hotel. Insult to injury! After our complaints, Lisa did mention that Lilly is no longer a lead coordinator. We are so regretful for what happened the day of the wedding, which cannot be redone. At the very least we hoped that Lisa would reimburse us in reparations, which she did not. Save yourself the pain and look elsewhere for a dependable, trustworthy wedding planner.