ND Night Out LLC

apher would be riding the limo while I drove behind in my husbands car. The hotel and the venue were no more than 20 mins apart. About 10 minutes into the drive I received a frantic call from one of my bridesmaids asking what was going on with the limo. I was already aware there were some issues with the AC in the limo which was an inconvenience on a hot summer afternoon, however what she informed me of next was horrifying. The limo was broken down in the middle of the highway with an 18 wheeler behind them. I pulled over to the side of the highway, as did my mother as we awaited for the limo to start back up and meet with us. My whole bridal party, including my little sister, husband and dad were all in that vehicle. When I called the company to inquire about what would happen next they said they would see if one of their party buses would be able to come pick us up after the ceremony in order to bring us to our photo location which did not happen. I ended up telling the driver he could leave because the limo was clearly not safe to be in following that scary ordeal. I was promised a refund for the inconvenience however, its been 3 weeks and several belittling text messages later still nothing. The owner called me "dramatic" and insinuated we "needed money". Saying the limo did not break down, that there was a wire next to the battery which was loose. I feel I gave them enough time to process a refund and it still has not done, nor have they shown any remorse for the service we received. At this point I feel the issue will only be rectified in court. I did inform them I have several people who are willing to give their account of what happened that day as well as video footage

nry was awful. I think it was his first day. He didn’t know what he was doing. Then the bus died because he watched a movie with the lights on. So he told everybody, but we also found out that he had to put coolant in the party bus when we were in the venue it was overheating. They were no help when I called the office the next day. They never called me back. I had to call again the next day getting the runaround. No apologies. He’s not willing to give me a full refund just a half an hour? Do not go with this company.

tion in June for 5 hours. Driver showed up late because of “traffic” ok, it was raining i’ll give you that. We had a reservation that we were a little late for but we were accommodated thankfully, and was able to enjoy over 2 hours of part of our nights festivities. When we finished at our first location we contacted the driver that we were ready. He would not answer my calls but proceeded to text me that it would be another 45 min he “forgot” his CDL license, how did you drive us from point A to point B with out your license to begin with? Also, we were at our first location for OVER 2 HOURS, what were you doing?!?! Our party of 19 had reservations for dinner at our second location and could not wait 45 min. We all had to get Ubers and pay an additional $250 to get everyone to our last location, which was also the final destination of NDs service. In the mist of all the confusion, I tried multiple times to get in contact with our driver and the owner and they kept giving us the run around. Nick, the owner, was at a wedding and told us he couldn’t pick his phone up so could only text and the driver just wasn’t answering. (very professional!!) Our personal belongings were still on the bus so we insisted the driver come to the restaurant to drop everything off. Nick texted us and said because of everything that happened, our driver would pick us up at the restaurant when we were done and bring us back to our original location. We agreed to this, however THEY NEVER SHOWED UP, AGAIN!!!! We then took ubers home from the restaurant. Nick tried to justify it by saying the driving drove to my home to drop off our personal belonging (as if he was doing us a favor) The next day, I sent a message to Nick explaining our frustration of the nights events, he tried to justify it all and told us we would get a refund. 3 Weeks later, have received NOTHING!! Nick has now ignored my text messages and phone calls. I have signed contracts, all text messages as well as emails with all the facts. There is no justification for any of this, i paid for a service, i never received.

he full payment; they were a little disorganized. The day of the event, they were over an hour late. Some of it was due to flooding in the area which wasn’t their fault, but if they had aimed to get there early, they likely wouldn’t have been as late. The party bus could have been a little cleaner, had a broken ceiling mirror, and smelled like cigarettes. The cooler wasn’t functional. The next day when we were going home, the driver was again not on time. Pickup was at 11am, so when I called at 11:15, they said they’d be there at noon because of the flooding which I frankly didn’t buy. The flooding issue the day before was a North Shore issue, not really a statewide issue. Plus, given the day before had delays, the driver should have been early. I called the driver at 11:45, and he then said it would be over another hour because he got stuck on the highway due to an issue with transmission fluid. My friends and I just ubered home instead. I need a full refund for the trip back. The company mentioned giving some money back when the driver was running 45 min late, but I haven’t received anything and that was before we now know we didn’t use their bus at all on the way back. We had drinks and a cooler bag on the bus that still need to be returned. The driver mentioned dropping them off but then I didn’t hear anything.