About this vendor
As a leading provider of luxury transportation, we pride ourselves in offering the finest quality services at reasonable rates. We are committed to excellent communications and service.
Count on Nelson Family Limousine in Berlin, Connecticut, for a trusted car and limousine service company. Our owner, Brian Nelson, has been a professional chauffeur since 2002 and has ample experience providing a variety of transportation services, most importantly wedding parties.
Details
Transportation
- Limousine & Sedan
Wedding Activities
- Rehearsals & Parties
- Wedding
Reviews
Your trust is our goal. Our community relies on honest reviews to help
you make those big decisions with ease.
4.3
out of 5.06 reviews
Review photos
Showing slide number 1 out of 7
I think the problems stem from the top down here- unfortunately the owner when met with issues doesn't confront them. Don't expect to be reimbursed for poor service. I would avoid ...
giving them your money until after the service has been completed or not book at all, otherwise you'll never see it back if you were unfairly charged for bad service. The owner acknowledged the bad service and didnt offer anything. I was 40 minutes late to my wedding and people were taking ubers because the driver who was supposed to be making "unlimited rounds" to a venue that was 8 minutes from the hotel was too busy on his phone to do his job. The owner acknowledged that he knew this driver had an issue but still stuck us with him and instead of reimbursing us has decided ghosting us x2 via email when asked for reimbursement, and we only got any short, curt response when he was worried about a bad review, when he should be worried about long-term success. I paid $1800 for a driver to make me late 40 mins, miss all my bridesmaids pictures and have people get ubers to our wedding. The unlimited trips for a wedding from 3pm-midnight probably totalled about 6 full trips back and forth which was definitely not worth the money. The owner doesn't understand that an immediate offer of compensation for bad service will result in more costumers long term. Instead he has opted for short term gain and opted to leave the customer unsatisfied and highly disappointed by ghosting them and keeping his money.
Edit: sadly this was never resolved. He got his money and has opted to not respond to me.
Nelson Limo handled our wedding a few weeks ago and we couldn't be more pleased. Chris was our driver and he was on time (early) and was super friendly! Highly recommend them!
Amazing in every way!! We used the 26 Passenger Party Bus for our hotel shuttle, Chris was our driver. They were right on time, professional (yet lots of fun), music was pumping, s...
eating was comfortable, driver was organized and knew exactly what he was doing and where he was going! I didn’t have to think twice about their service!!! Highly highly recommended!!!
Nelson's was a great group to work with! Love that they are family owned. The owner Brian was very flexible and easy to work with. We used their 14 passenger coach limo for the wed...
ding party and their 26 passenger party bus for our guests. Carl was amazing! We had a slight delay and he was patient and very professional about everything. He made sure everyone was having fun and comfortable. Chris was also amazing for our guests and even stayed out late to bring us to and from a bar for an after party. Would recommend for any event!!
Brian was great - extremely reliable, accommodating, and the vehicle was in mint condition! Great experience and highly recommend!
We’d highly recommend Nelson Family Limo to anyone considering! We got a 26 passenger party bus for our wedding and are very pleased with our decision. They were easy to work with ...
and responsive throughout the whole planning process. On the day of, the driver was punctual and friendly. Our wedding parties said they had a great time on the party bus. Very, very fairly priced!!!
Contact
68 Brandegee Lane, Berlin, CT | CT
Nelson Family Limousine