NH Images Photography + Video

eyond any time to ensure your special day was captured as best as possible, despite the unforeseen challenges. • During our planning meeting, about two weeks before your wedding, I made sure to communicate our rate for any extra time and our standard timeline for delivering photos, which is two months from the wedding date (faster than the industry average which is typically 3 months). • When Kelsey requested sneak peeks, I assured her that it was not a problem. I did mention that it might take a few days due to our busy schedule at the time, but I was more than willing to accommodate her request. • Throughout the fire alarm incident, I was actively working, both in terms of capturing photos and collaborating with the vendor team to adapt our plans following the evacuation. My focus was on providing the best possible experience for you despite the unexpected circumstances. I want to emphasize that my commitment has always been about ensuring that couples have the best wedding day experience. It's never been solely about the money. Your satisfaction and the quality of the memories we capture are of utmost importance to me. To provide further context, if anyone would like to see the photos from the day, you can view them here: https://nhimages.shootproof.com/gallery/19945915 I hope this information gives you a clearer understanding of the situation and the efforts made to capture your special moments. Please feel free to reach out if you have any more questions or if there's anything else I can do to address your concerns. Thank you again for choosing NH Images, and I sincerely hope that the memories we did capture bring joy and happiness in the years to come. Warm regards, Peter Clayman Owner, NH Images

your key points on the review: We couldn't do the sunset photos because there was no sunset as it was raining. Bruce stayed an extra 10 minutes and we did not charge you so I'm not sure why you felt pressured. We have time and date stamps on all the photos and the last photo that was taken was at 8:40pm. The contract you had for was 4-8:30pm. We never pressure anyone to keep us longer unless it is dictated by the couple directly. One honest question I would like to ask you is that if you thought that Bruce was the nicest, sweetest guy ever...how did you feel uncomfortable? As for the family photos. We do apologize for any mix up. When we organized the photos with you guys the people that were originally supposed to be in pictures either didn't show up on time or wandered off so everything ended up going out of order on the list. That is not an excuse we just wanted to make you aware of how that could have happened. At the end of the day that part falls on us and we apologize. In fact I will even offer you a free session with Chuck's family at anytime with no expiration date to make it up to you guys. I hope this helps, and thank you again for the feedback.

NH Images, and I run/oversee the photography operations. After reading this review, I strongly question some of its authenticity as there are outright falsehoods being presented. In fact, we will be contacting The Knot to address this head on. I am disappointed that "anonymous" chose not to contact us directly as it would have allowed us to address any issues and clear up any misunderstanding. To start, under no circumstances has myself or anyone pushed for someone to buy prints on the day of their wedding – to be clear, we would never talk about purchasing prints or anything related to post wedding products on the day of the wedding as this “anonymous” reviewer claims. The only time we even bring up the option to purchase print product, or albums is A) when we are putting together a custom package before being hired and B) during the planning meeting as this is the last chance to obtain discounted product. If a client says they are not interested, we immediately end any further talk of product and would NEVER bring it up on the wedding day unless a couple is asking. This has always been the case since day 1 - 17 years ago. Every one of our weddings tends to breakdown as such - 85% of the images taken are candid moments. The other 15% of what we do is either family or formal images, and details of the day. Our style has always been that we don’t over pose (please view our website www.nhimages.com and go to online proofing for viewing of full weddings to get a sense of what we do). We keep things simple to make everyone look good (also time is limited on a wedding day, it would be impossible to focus on over posing anyone). So again, I am questioning the motivation of this review as we are being painted in a light that does not reflect our business. Finally, to address the second shooter. The purpose of a second shooter (when people do have one) is to get different angles of the action going on along with other images that will help the lead shooter. The second shooter does indeed get details, extra candids and more. A tiny percentage (less than 5%) may have a different angle on a main shot, but sometimes those are awesome pics!!!! Prior to every wedding, we go through an extensive planning process to discuss the images that are going to be captured and more. To wrap this up, I will always welcome constructive criticism as I am always striving to better ourselves. Unfortunately, what I can’t work with, is when I am faced with a review that is false and misleading in how we conduct business.