Nick & Lexie Photo + Film

y communicative, and she made us feel super comfortable in front of the camera. On the wedding day as well, she was super on top of things, and we felt so confident that we'd made an amazing choice in photographers. After the wedding, however, things took a slight turn. Our contract stated our photos would be delivered to us within 12 weeks. Other than getting our sneak peek photos around 2 weeks after our wedding, we did not hear from Lexie in that time. As we approached the 12 week mark, I emailed Lexie to check in and did not hear back. After additional follow up emails that went unresponded to, I finally sent a text 5 days after the initial email was sent. Lexie responded saying she had sent the photos back in June, but I had never received them, so she would send them again that day. It turns out the files had somehow gotten corrupted when she uploaded them to her website, so they were never shared with us, and neither of us was aware of the issue until I reached out in late July. Because she had believed the photos were delivered over 6 weeks prior, she had deleted them all from her local hard drives (which was stated in our contract). She would need to request them from her cloud service, and the resend them to me. I got the photos after she resent them, and they were gorgeous. We were super happy with how they turned out, however I quickly realized that none of the photos from my husband getting ready in the morning with his groomsmen and father were in there. I followed up about those, and she said they must not have sent, and she would send them the next day. I waited a week without hearing anything. When I reached out again, I was told she had followed up with the cloud service she used and was waiting for them to come. Again, multiple days went by with no update. The next time I reached out, I was told she just needed to re-edit the photos (which confused me, as I was never told they would need to be edited again) and she should have them by the end of the week. When I went over another week again without an update, I reached out again and was then told she did not have the photos, and her cloud service could not find them. Come to find out, she was missing all of the photos from the second photographer we had that day, who had been the one to cover the boys getting ready photos. We were obviously extremely upset over this, and she was a little dismissive over the volume of photos missing. In her mind, all events were captured in our photo album except the boys getting ready. In our minds, we don't know what photos we're missing out on because we never got to see them. While she did attempt to recover them, her communication throughout the process was awful. She would promise weekly updates and then never reach out until we would finally follow up 2-3 weeks later. Eventually we just asked for a small portion of our money back, which she provided no issue. To be clear, while I'm upset about the lost photos and memories, I do not fault her for that. It seemed to be a perfect storm that caused that issue. My bigger issue was her lack of communication throughout it all and the fact that it took over 2 months to come to a resolution for all of this. I hope she learns from this so it never happens to future clients.