Initially, I didn't reach out to Nicole because I (for some reason) thought her prices were out of my budget (I was wrong--they were the best), and I'm so glad I used her artists for my wedding. Nicole was very friendly and helpful throughout t...he entire process, especially when I wasn't happy with how my trial went and when I wanted to add a second artist just weeks before my big day. She was also very responsive to any and all of my questions or concerns. After my trial, I was worried because my hair was not what I wanted and I thought my eyeliner was too thick and the fake lashes didn't look very great. Nicole was more than willing to work this out with me. We spoke on the phone about my concerns, and she spoke with my artist about the changes and worked with her so she'd be able to style my hair the way I wanted. Although I was still a bit uneasy (and didn't want to pay for another trial), it all worked out. Aphrodite was the artist for my mom and me, and Sareen did the hair and makeup for some of my bridesmaids and mother in law. Both did a spectacular job. I felt and looked beautiful, as did my bridesmaids, mom, and mother in law. Aphrodite made the changes I had wanted perfectly! Both artists were so friendly; it was great having their positive energy when I was so nervous! One thing I will add, not to the fault of anyone, is that after my trial, my lip stain started peeling/crumbling off. I thought maybe it was because I didn't have clear lip gloss, but the day of my wedding, even when continually applying clear lip gloss, it did the exact same thing just an hour after Aphrodite left, so I didn't have a lip color for my entire wedding (maybe my lips just don't take well to the stain). With that in mind, if you do notice something like that happen at your trial, definitely make sure you let someone know so you don't have that issue on your big day! Overall, I'm very happy with the outcome of using Nicole Makeup & Hair. Thanks for everything!