Teresa exceeded the expectations that my mom and I had for my wedding day! My husband and I got married, outdoors, at Lake Lyndsay - Beach House; where the venue offers a pergola. ... I had envisioned draping white fabric around the front and sides of the pergola and Teresa helped us envision placing large floral arrangements on the pergola too. Teresa even offered to hang the drapery FOR US, for a SMALL fee; to which my mom and I were ecstatic... because who has the time and desire to do that on their wedding day?! Teresa is the real MVP!!
My mom was slightly picky about the aisle decor and the shapes of the ladies' bouquets and she (and all of us) were immensely happy with the way everything turned out!!
Teresa completely understood my unique vision of having a neon-colored wedding and she made it feel upscale and fun!!
I wanted to have my wedding flowers preserved through Freeze Frame in Dayton, OH. Teresa personally drove up to Dayton on the Monday after the wedding, to provide them with fresh flowers, since the 100 degree outdoor weather had wilted some of the flowers by the time the party had ended. I didn't even know she did that until the staff at Freeze Frame told me! What a sweet gesture!
Finally, my cake was an absolute disaster and the floral team on-site quickly assessed how they could assist us in fixing the way it looked. They helped move the cake topper to be centered on the tier and placed flowers around the topper so it looked like they'd been there all along. It truly helped my cake look so much better!
I was super impressed and grateful for Teresa's superb customer service. She's very timely with her response and doesn't judge you when you don't know the difference between a tulip and a rose lol. We were planning our OH wedding from Arizona, so we had to have phone conversations on a 3-hr time difference. She waited patiently with me on the phone while I googled the different types of flowers and greenery she was recommending; and dealt with my barking dogs in the background.
Teresa exceeded my expectations more than I can say. So in August, when my sister had to fly back to OH to have surgery, I knew just who to call to send her a lovely bouquet at her hotel after she was released. Again, not knowing anything about what I wanted other than the size and color scheme, the team worked to create a beautiful arrangement that was the perfect size for her to place on the nightstand table while she recovered.
I wish I lived in OH full-time so I could utilize her flowers more often! Their products are absolutely gorgeous and their customer service is amazing!