For my July 2012 wedding, our catering hall informed us that the Normandie bakery was their baker of choice and they showed us the selection of cakes that came with our wedding package. We chose a design that we liked and I called the bakery to... schedule a taste-test in order to confirm the flavor. I had to call 4 times before I was able to speak to the manager/owner. The staff who answered the phone were useless. The first few times I phoned inquiring about a tasting, they told me they were too busy to speak to me and that I should call back. By the third time, I got a bit snippy and they said the owner would call me back, which he did not. The fourth time I called, i was again told they were busy and that the owner would call me back. he finally did call me back and informed me that they only do tastings on weekends and that they were booked for weeks. No one i had spoken to previously was kind enough to inform me of this. So we chose a flavor without ever tasting it. However, the day of the wedding, although the flavor of the cake was correct, the design was wrong. it wasn't my cake. All in all I would probably never use that catering hall again, and i will DEFINITELY never use this bakery for ANYTHING.