Northwest Arkansas Florist

ng poor reviews for small businesses appears to be commonplace with you. We viewed 10 businesses on your Google profile who have received 1-star reviews. Our negative reviews are few and far between. Myself, my husband, and our entire staff have bent over backwards and have done everything in our power to please you, but this is not possible. Your behavior toward our company was entirely unacceptable. Screaming and cursing is not something we will indulge. We pride ourselves on our work, and I will 100% unequivocally stand behind our employees and their design work and customer service. I have upmost confidence in saying our product is top notch. You continue to say we have taken no accountability and have not been apologetic, but this simply is not true. We have apologized profusely, issued a partial refund, put in overtime, offered to come directly to you, hand delivered the items, and have continued to express our deepest apologies for your wedding items not being to your liking. As we have already discussed with you on multiple occasions, we take accountability for the fact that pictures of your flowers were not sent to you the week before the wedding. Upon realizing this mistake, I sent pictures early the day of the wedding before we headed out for our first setup. We also offered to drive anywhere in Northwest Arkansas despite no delivery fees having been paid to show you the bridal in person, as is our standard practice, which you refused telling me this was inappropriate behavior. It is our standard to go into the bride’s quarters and personally show her the bridal. As we were tinting flowers, your mother texted and said the flowers looked good, so we proceeded with the colors we were using. We rebuilt all of the bouquets and texted your mother photos and videos to which she replied, “She is happy.” We were also told the bouquets “looked great”. This led us to believe you were pleased with our work. We finished wrapping the bouquets, and I personally delivered all items to your wedding venue as an extra courtesy for the trouble we had caused. We did indeed order the flowers you agreed to weeks in advance and only used these flowers in your bouquets. We cannot control the exact shade of the flowers, and even though we order weeks in advance, on occasion our suppliers do have difficulty getting an item. All flowers are received as close to the wedding as possible to ensure freshness. The extra charge for Sunday pickup is a standard fee charged to all our brides with weddings on Sundays; a fee which was also incurred by the other bride we had a wedding for that day. Had we not stayed an additional 3 hours to tweak your bouquets there would have been a 6-hour gap between the time of the first wedding setup and your pickup requiring me to pay an employee on their day off to drive to the shop and be available for your pickup. Your claim that you have not seen your photos is false. Your photos were posted on your Facebook page and your photographer’s on October 24, 2024. We saw your photos the day we spoke, and they are absolutely gorgeous. Any reader of this review can view said photos on both our Instagram and Facebook page as of November 5, 2024. Ultimately, we refunded several parts of your order. We evaluated the situation and felt what we did was fair. We were told you were happy, and our product looked great and had no idea you were unhappy until you called 3 days later. On some level, the wedding of all my brides feels like it’s my own. I know it’s important, and I feel the weight of how special it is. Overall, I am sincerely sorry you were not pleased with our work, but I feel we have done everything we could have done to make you happy aside from the obvious mistakes we admitted to. I wish you and Daniel all the best. I hope one day you can look back on your wedding with joy and simply see beautiful flowers and smiling faces.