Occasions Event Center

ut we were so incredibly happy with our choices. Alyssa and Shannon promised they would take care of us to make sure the day went smoothly and they absolutely did. Alyssa answered every email, question, and phone call with clear answers and assured me continuously throughout the two-year process of planning our wedding. It was really important to us to have signature cocktails for our three kitties and a specific beer option from my groom’s hometown: Shannon promised us she would deliver and absolutely followed through. She personally bartended our wedding and gave us the dream experience. Most people told us “oh you won’t eat at your wedding”, which I told Osteria was unacceptable (I really wanted to eat the delicious food we selected!) and they made sure that we were able to enjoy our meal and even taste the appetizers we missed from taking photos during cocktail hour! Every staff member who arrived on site was exceptionally professional and so kind. They helped my day-of-coordinator set up tables, made sure we as the bride and groom were cared for, and paced the whole dinner service to perfection. I could tell that every single staff member genuinely cared about providing us a memorable experience, and everything was absolutely perfect to me. Considering how important food and beverage is to us in our daily lives (we’re big foodies), we really wanted to showcase that love on our wedding day and Osteria absolutely delivered.

tely stellar service to both us and our guests the entire day. I can't recommend them enough!

ey are more expensive than Rich’s but will never compare in terms of service and quality. For example, I expected their staff to check on us during dinner and grab us drinks but our DJ saw that we had only water to toast with for our speeches and went to the bar to grab us cocktails. We ordered the top shelf bar package and at the suggestion of the catering manager put menus on the bar that were supposed to reflect the inventory and help make it easier for guests to decide on their drinks. My husband ordered a crown and coke and our poor DJ had to break the news that crown wasn’t available and we had house whiskey. His signature cocktail was supposed to be made with makers mark and we then found out that wasn’t available either. So imagine in the middle of dinner when the bar has already been open for over an hour that we did not have the package that we paid for that we had to fend for ourselves to try and fix the situation. But it was already too late. The owner ran to the liquor store and replaced the missing bottles, but he didn’t display them properly and just threw them in the well so only people knew by word of mouth which was an absolutely poor decision on his part. I didn’t find this out until the day after or I would’ve made an announcement to the guests apologizing to them and acknowledged their mistake. Funnily enough, the week before the wedding I had a meeting with every single vendor except them. I asked the catering manager if one was necessary and she said no everything is going to be perfect. I trusted her because our communication had been so impeccable during the planning process, but they dropped the ball hard for me. I have no idea how it’s possible to make these mistakes when there was literally a banquet order and a timeline available through them that we set up together. If you’re considering them, proceed with caution because I would hate for another bride to feel the embarrassment that I feel about printing menus for a top shelf bar and the mixers and then not delivering it. They gave us a marginally small refund for the troubles. Truly no amount of money could replace the shame and disappointment. And what an easy fix it could’ve been if it was noticed before we had to notice it ourselves. It is absolutely baffling that the manager and owner were both on site with a copy of the banquet order and saw the menus on the bar and just didn’t correct their mistake. Truly shady and just an absolute embarrassment. My final complaint was that they told us it was time to cut the cake and we did but then I looked down and that there was no fork or plate on the dessert table whatsoever so we fed each other with our hands which was not the look I was going for. They were understaffed and underprepared and I could see it on the staff members faces the entire evening. It was very apparent they were in the weeds at almost all times. Before cocktail hour even began they called my maid of honor multiple times and it was obvious from that moment that they didn’t have it together. This hits hard when your food and bar is your biggest investment of the entire day. All of these mistakes added up to be a myriad of failures and I am sorely disappointed. I will never recommend them and working with them is my only regret of my entire wedding. Every other detail about our wedding was absolutely perfect. Things go wrong at weddings and I completely understand that but when it’s apparent that you don’t care enough to make an easy fix it is truly is mind blowing. Osteria please do better and provide your customers with what they paid for.