Ol’ Fashion Flare

d contractually agreed upon were either incomplete, missing, or poorly executed. Examples include: Golf Cart Shuttle Service: Not provided at all on the day of the event. Firepit and Seating: Not set up or made available for use. Bridal Gift Bags / Keepsakes: Only the groom’s party received keepsakes. Starry Night Lighting: Absent entirely. Guests expressed safety concerns about the lack of lighting while walking in the dark. Ceremony Lighting and Décor: No lanterns at the ceremony entrance or chair rows; the ceremony tree lighting and décor were never completed despite assurances. Dessert Table: Informed during a "final detail" meeting that a dessert display would be provided. It was noted. Never received those notes, and no display the day of. The response was that we had to provide it. Lawn Games: Giant Jenga, Connect Four, corn hole, and ring toss were not set up; this resulted in our guests leaving early due to the lack of activities. Catering and Beverage Issues: Several items from our signed and paid catering proposal were missing, and confirmed by multiple guests Planning and Communication Failures: We never received our meeting notes, which we were told would be sent by email. QR Codes for our wedding registry were not displayed. The guest seating plan we submitted - including full names and table assignments - was disorganized and implemented poorly. The first dance song was incorrect, despite multiple confirmations (two emails with Spotify links, one text, and one follow-up email outlining all music). The charcuterie board we were told would be provided was not provided to the bridal party. Random carpets were placed on the floor, creating a tripping hazard (my mother nearly fell). Additional notes: We were repeatedly told we had caused logistical issues - such as “messing up the table plan” - when the venue’s own lack of follow-up (including missing meeting notes) caused the confusion. We were proactive and cooperative throughout the planning process, providing detailed music links, layouts, and confirmations. Despite that, we ended up managing aspects of the event ourselves, such as calling a table for dinner, opening dessert boxes, and notifying guests when dessert was available. We received consistent feedback from guests that the catering staff appeared irritated and dismissive when asked basic questions about food and service. This created discomfort among our family and friends, which is unacceptable for a paid, private event of this importance. This is not the experience we were promised, nor the level of professionalism we expected. Outcome: We requested a partial refund for the items that were not contractually fulfilled. Instead, we received an email detailing issues that we supposedly caused, no apology, and excuses for why our needs couldn’t be met. On top of that, we were lowballed a refund amount that did NOT match the contract pricing. Our overall impression of Ol Fashion Flare is that the owner is that she lacks accountability, shifting blame and responsibility onto us (adding issues that weren't originally discussed), outright dishonesty, and lacks communication