Olia Zavozina

Loved my whole experience at OZ. They are unique that they can customize and create the perfect dress for you. The staff is incredibly kind, supportive, and helpful. The store manager is very knowledgeable in the industry and so much fun to work with. She made me feel relaxed and that I could reach out to her anytime. The only reason I didn't give 5 stars, when I went to pick up my dress for my final fitting some alterations had not been made. So they had to reschedule me to come back in, which wasn't a problem. When I went back for my appointment the dress was perfect and all alterations had been made. The only thing was part of the dress near the bust wouldn't lay flat, but we thought steaming would fix the issue. On wedding day it still wouldn't lay flat, it wasn't a big deal or a problem. But, wish they had caught that in alterations.

The team at OZ helped to make finding the dress a fun experience. As a curvy bride, I was not as comfortable anywhere else like I was with the process and this team. The try on experience was fun, they let me bring my people to multiple appointments, and helped me to try on things that were flattering to my shape. I ended up going custom which surprisingly was more affordable than I assumed. The team worked hard with me, even Olia herself, to find the perfect unique fabric for my vision. The fitting process was timely and they worked to help me feel comfortable in my dress, adding in extra support and all! Gorgeous gowns, friendly staff, and a very fun experience that is worth it!

Olia and her entire team literally saved my wedding day! I met her husband Christian at a bridal show in January of this year and had an appointment set with them, but canceled after finding "my dress" a few days prior. Fast forward to 5 days before my wedding. The dress I ordered from another salon was incorrectly sized and despite the alterations team & salon telling me it could be fixed, they had to completely alter the look of the dress and it still did not fit at my ONLY fitting (5 days before my wedding - with no weight gain since ordering, I actually had lost about 5 lbs). This is were Olia and her team come in. I called her salon out of desperation hoping to maybe get a sample that fit off the rack. Instead, I spoke to Beatrice who quickly went to work coming up with a plan. She got me into the salon that afternoon and the team went to work making me a custom dress. They listened to every request I had and even incorporated some of the elements I loved from my original dress. I left the salon after my first appointment relieved and knowing everything was going to be okay. 24 HOURS LATER (3 days before my wedding) I came in to the salon and the dress fit perfectly, they added a few more finishing touches while I was there and sent me on my way DRESS IN HAND!!! And it was stunningly perfect. Throughout the entire experience everyone was patient and understood the emotional toll me and my family members were going through. I would highly recommend Olia and her team to anyone. Know that this is a custom dress shop so it is important to set you budget up front and stick to it, talk to them about alteration costs to ensure you have a full picture of what you want to spend. Know that no matter your budget they will treat you with respect and ensure you leave with a high quality, beautiful dress, perfect for you!

I am sadly so disheartened with how my wedding dress turned out and the alterations process. Christian was very rude, condescending, and made me feel like I couldn't change or actually be honest about my wedding dress. The first time I was able to see my wedding dress was 3 weeks before my wedding. THAT IS NOT OK for a dress I bought 6 months prior as a sample (at not a sample price nor was I told that it was a sample to begin with) and was taking that dress and completely changing it from a winter gown to more of a summer gown! I came in a total of 3 times and from the 1st to 2nd appointment, they absolutely did not touch or alter my dress in any way which is unacceptable. I know that sometimes this is the standard for when a custom gown is finished, but this was a dress bought off the rack so there was no need for me to come in to just look at it. I was told the alterations process would start and by the second time I came it, it was exactly the same. At the second appointment, I had to reinstate what I wanted for my sleeves as it seems no one had listened, and then at the 3rd appointment (my final appointment days before my wedding), I tried it on for the first time and it was not what I wanted or how it should've looked. Christian said in her condescended tone, "well its what you asked for". While it did have sheer sleeves like I wanted, it was not the style at all I was going for. which she should have known if she actually took the time to listen to me and understand what I wanted in the first place. I also had custom pearl cuffs done and they were made terribly. They kept coming undone and never actually buttoned. Terrible work and material. I left extremely upset. I called and expressed I wasnt happy and Christian made me feel like I was in the wrong. The other thing I was unhappy about is all of these unexpected alterations costs. I emailed for an itemized list of alterations and never got it. They are not transparent and they treat brides differently depending upon how much your dress costs, more money you spend, the more they go above and beyond for you. If you are just a regular person like me, they dont really care if you leave happy or not. To brides who get a dress from here, dont do semi-custom or custom. you will end up pulling your hair out in this process. Or if you do want custom, make sure you get an itemized or full alterations list at the beginning and know what they are doing to your dress. The cost of my dress was much much more than was ever expressed to me. *I thought the dress shopping was amazing but everything after that with this designer was a terrible experience which is sad and disappointing and come my wedding day, I wore something that I didnt love. This should have never happened.