Oliverio's Bridal and Prom Boutique

WORST CUSTOMER SERVICE! 11 mo before wedding I picked a discontinued dress. Agreeing to their policy that if I changed my mind, I would not be refunded, I would only receive store credit, and put it on layaway. I go, 4 mo before my wedding for alterations...it doesn't fit anymore (also know this isn't their fault), after repeatedly asking if I "gained covid weight" they say that sizes run small, yet they only keep up to size 10 (typical clothing size 8) on the floor, and send me to the poorly lit back room where they keep "the big ones." 5-10 dresses in different sizes that according to policy, I HAVE to choose from in the next hour or I'm out a few hundred $$$. I pick a dress that is beautiful, a little more expensive, but I have no attachment to whatsoever, and they pin it for alterations. 2 mo later, I'm supposed to try it on now that it's altered. Guess what...they haven't touched the dress! I drove 2 hrs to an appointment where absolutely nothing happened. A consultant offered to stay after hours so that I could come back and try it on, but the Seamstress (Sarah) REFUSED and kept asking why I didn't call ahead for my appointment!? That's not how appointments work! She kept flashing her schedule at me saying it was prom season. What was she supposed to do with the appointment after me? What about the appointment RIGHT NOW? She could be using the time with me to idk work on my dress? After explaining I could only come on weekends, she kept WALKING AWAY while I was trying to make an appointment with her. And after explaining that I couldn't come during the week and that Im a relatively new driver and didn't feel safe making the long drive alone, she looked at me and said "Well when I was your age, I'd been driving for 7 years." SUPER UNPROFESSIONAL ALL AROUND. I made an appointment 3 wks later. Sarah wasnt at this one to see me in the dress, but they swore I would take it home. Despite one of the three appointments being completely useless. I came in, I tried it on, and the straps that were supposedly adjusted would not stay up.There was no attempting at even trying to keep them up. They were falling down so much I couldnt even imagine what they looked like up, and began to like the off the shoulder look, but was told this was not an off the shoulder dress. It would look terrible, and instead I must invest in double sided tape. Fine. I took the dress home and bought tape. 3 days before my wedding, I try my dress on at home, before we even get the dress completely buttoned, the strap falls off of the dress. The stitching had come undone on one side. I did not have time, 3 days before my wedding to drive 2 hours to get this fixed. So my mom did it. She noticed that the stitching on both straps was VERY loose. Barely hanging by a couple of threads. I could have done better. The most expensive thing I would ever wear in my life was barely durable enough to stand in let alone, dance. I call and was told by Angela that she couldn't fathom how I'd had a "bad experience" that they "bent over backwards for me trying to get the dress done in 2 appointments instead of 3 (I showed up for 3)" I reminded them that had I not tried it on again at home, this would have happened during my wedding ceremony. (Seriously, what would I have done?) She just responded with "Thank God it didnt" and after demanding a refund on the alterations, the best they could do to make it right was $10 because thats what it would have cost for the repair.

I always hate to do this, but I feel like I need to give people information to prevent this from happening to them. I ordered a dress for my daughter’s April 2 wedding date from Oliverio’s Bridal in Bridgeport on November 11. After several calls to the store, never talking to the owner and getting more worried by the day, I am informed FINALLY from a reluctant-to-speak- to-me owner this past Friday that my dress was probably not going to be here. She hesitantly got on the phone when I called to let me know this. I know there has been a problem with supply chains and I get that, but she has been in business for many years. I would think she would have the competency to let a customer know in a necessary amount of time, NOT 3 1/2 weeks, so they could look for a replacement at another store. I love shopping local whenever I can, but I just can’t give anyone a recommendation for this store. I was put under much stress with no compensation for what she put me through. On the upside, Connie and Franc’s in Morgantown was beyond helpful in this mess. They went above and beyond to help me find a dress and get it altered in time for the wedding. And for anyone wondering. Yes it is hard to find a dress in 3 weeks and get it altered. I just wish she would not have avoided me and let me have more advanced notice about the situation. Also just to let you know I did order this 5 months before the wedding.

Went in with only a few months left til my wedding, pretty last minute. They helped me find the perfect dress and worked with me to have it altered in time for the wedding. All of the stuff are sweet, knowledgeable, and accommodating. They made what can be stressful, a blissful experience. Can’t recommend them enough!

Angela and Sara are absolutely amazing! They helped to design a custom Casablanca bridal gown for me and Sara worked her magic by making it fit like a glove with last minute alterations. Highly recommend this store!