I used Omaha Lace to preserve my wedding dress and while the dress was preserved, we had some MAJOR issues along the way, including:
1. They temporarily MISPLACED my wedding dress.... I was given a "promise by" date in late January. When that date came and passed, I called to inquire the status of everything. They said they had nothing under my name and do not believe they have the dress. While that was shocking to hear, it was even worse that my dress was just sitting out and they weren't sure if they even had my veil - but they "thought" it had been cleaned. How is that okay?!
2. I'm 100% convinced they would have never called or fessed up if I never reached out which really bothers me.
3. Omaha Lace is pretty pricy for its restoration services, go somewhere else and save the money and time.
4. We were not treated well at all initially. So much so we almost didn't leave the dress there altogether. While the woman who was so rude no longer works there, Omaha Lace uses that as an excuse to validate the treatment.
5. For all the headache and concern that my dress was lost altogether, they wouldn't refund a single dollar.
While the dress is now preserved, the stress and headache make it 100% not worth it. Somewhere else can do just as good of a job.