On The Roll Catering

ings were excellent, and we truly felt heard. They were open to our feedback and made adjustments based on our preferences. The cocktail hour was a highlight – the food was delicious and beautifully presented, and our guests were raving about it. However, the dinner service didn’t go quite as smoothly. We were running a bit behind schedule transitioning guests from cocktail hour to their seats, and the catering team served all the food before everyone was seated. As a result, our meals – and many of our guests’ – were cold by the time we ate. Additionally, wine and water weren’t placed on the tables before the food service began, despite having discussed our wine service preferences in detail during a planning meeting. My husband, my dad, and our venue coordinator all voiced their frustration during the event, and it took longer than expected for the situation to be addressed. Some of the groomsmen even took it upon themselves to grab bottles of wine and serve guests directly, which was helpful, but clearly not something they should have had to do. On top of that, far too many bottles of wine were opened unnecessarily, so we had to send open bottles home with their staff instead of saving them for another occasion. That said, our guests still commented that the food itself was good. We just wish the day-of coordination had matched the quality of the planning phase. With a bit more attention to timing and execution, this could have been a five-star experience.