Onsite Beauty By Brooke SoCal

my whole look came together. I wanted to have my hair up and out of the way but still show off my curls. I also wanted to make my eyes look big. She knew exactly what I was going for and delivered. Like many brides, I was sweating every little detail and wanted all of it to be perfect. Brooke was patient and kind the whole way through. She happily redid my braid and tweaked my eye makeup whenever I asked and didn't show a single sign of going nuts over my micromanaging :) She is AWESOME. My mom was super nervous and Brooke arranged a trial for her the same day as me and made sure we both had the same makeup and hair artist for the big day. Having that support made the whole day a lot less stressful. The biggest reason why I chose Brooke is because she didn't give me that "conveyor belt bride" feeling I got with all the other large onsite hair and makeup companies I was considering. I developed a rapport with her over weddingwire and phone calls and she immediately earned my trust. Everyone looked amazing. Thank you Brooke! Photo credit: Nick Plus Danée https://www.nickplusdanee.com/

oked. When I first contacted Brooke she was super responsive. I don't believe that the things that were problems for me will be problems for other people because everything that went wrong has a reasonable explanation- it just so happened that a lot of things went wrong for me. We had scheduled a trial for my mom and we get there and no one is there- Brooke called and she was really sick and forgot she had an appointment that day. She was apologetic and comped us my mom's trial which was really nice, but we still weren't off to a great start. As we got closer to the wedding, her responsiveness slowed. There were two instances where I went 10 days without a response. The second time this happened, she had gone into early labor and obviously could not have emailed me back. Again, understandable, but as a business owner, it is important that you have emergency plans in place especially because pregnancies are unpredictable. After that, we had scheduled a trial for my sister who is in a wheelchair. Before I booked Brooke, I made it clear that my sister was in a wheelchair and would need special accommodations. When we got to the studio for her trial, there was no wheelchair ramp. The girls who were there to do the trial said that Brooke had reminded us to bring our own ramp since the studio was wheelchair accessible. This was not the case. Luckily, I had a tiny ramp in the car and the girls were super resourceful and scrounged around for plywood in the back so that my sister could get in. When I contacted Brooke about the snafu, she said that she thought I knew about the accessibility since I had been there before with my mom so she decided not to say anything. That is a valid point, I had been there before, but the parking lot did have a wheelchair parking spot and I assumed that there was another entrance besides the one we went in that was accessible. I also could have double checked with her before we came, but again, as a business providing a service, it is their job to make sure that they don't add anything to their customers plate. I send reminder emails to my clients all the time, I remind them to bring things to their session, etc. It is my job to make their lives easier. As the client, I shouldn't be doing the reminding. Also, in this case, a reminder wouldn't have been enough- Brooke assumed that I had a ramp that would be tall enough to get us in to the studio. As soon as I scheduled a trial for my sister, she should have asked if I thought the studio would be accessible to her. I had also sent her a few pictures of what I wanted, but the girls didn't have those references. When I asked, she said she normally doesn't share that with the artists. I wished she had told me that when I sent her the images- I thought I was being productive, but I had to say what I wanted all over again. The last thing was that at the very last minute, Brooke told me that one of the girls had quit. The point of having a trial is partly so your artist can practice on you and see what works. Luckily, Brooke is talented so the day of was fine. Overall, it was a stressful experience for me. I felt like I had to do a lot more work than I should and even though the end results were great, these miscommunications did seem to effect the energy of Brooke and her artist on the day

up was so so. Eyes looked good on everyone but the foundation was way too light in coloring for everyone. The hair girl was awful, very rude and unprofessional, made my maid of honors hair look like a slicked back helmet and was snappy when I asked her to redo some of the girls hair because it was falling out. The make up girl did my hair and it looked good. The make up touch up kit was not left and she left the venue before doing our lipstick. Wish I went with someone else.

of ourselves. Aleana enhanced all of our natural beauty; we didn’t look overdone or look like we had too much makeup on. She made us look and feel beautiful and was able to do each hairstyle requested. Aleana arrived on time for the big day and made everything super easy; she made our photographer extra happy by finishing over an hour early. I was planning my wedding outside of Washington State and Onsite Beauty by Brooke made time to see me when I was in town and made the planning process super simple. The team was very respectful of my budget and needs. I was blown away with how professional Aleana was at our initial meeting (she was able to meet with me even with a very last minute request). I would highly recommend Onsite Beauty by Brooke for all your beauty needs.