Onyx + Redwood

her coordinate our wedding and had put down a deposit. Due to the pandemic we immediately had to shift plans and we asked her, the venue and our DJ if they could shift to a 5 year credit which they all agreed to. Anticipating our 5 year, we reached out to her December 7th 2023 to let her know our intentions of planning our 5 year in 2025. We were able to confirm our venue and our DJ at this time so we felt we should reach out to her as well. With no response, I reached out a week and a half later to check in. She said she was available but had increased her prices. We reached back out same day and didn't hear back a week and a half later and checked in. She had an auto-response that she would be out of office until January 9th. Weird since she never followed up with us beforehand. We reached back out on the 9th and she responded saying she got the dates wrong and thought it was 2024 and if she was available in 2025 she would be there but otherwise it would be her staff to take over. "If I do not book a wedding on that date, then I would continue as your day-of coordinator." Basically saying if another wedding of higher value doesn't come up she would serve us. This left a bad taste in our mouths. We responded back the next day, no response. A week later, no response and an auto-message. 2 weeks later and no response until the 26th even though she was actively posting on social media and going out to cocktails on her stories. Her response was that since our event was over a year out, she was spending more time on other large-scale event clients. She then explained that her socials were run by her husband and 14 year old daughter. The only reason I feel that she finally responded was because we told her that if we didn't have some type of response and resolution by 6pm that day that we would share our experience, which she still didn't respond to until 10pm. Her last response was "I'm really sorry you feel that way. I would hope our previous working relationship would have shown my attention to detail and demand for great service for my clients. You unfortunately caught me at a very busy time during, and just after, the holidays." We had no previous working relationship, and if she was referring to our earlier emails that still didn't show her work ethic. Also if she's charging more, wouldn't she have a higher attention to detail now? I can appreciate being busy, but I would never leave my client hanging and put out an auto-responder message without finishing up a conversation with a client. I would at least send a quick personal email saying, I had got theirs and would respond back as soon as possible. Every luxury planner and vendor we reached out to got back to us within 72 hours, which I find odd she could not manage as we had to wait 16 days+ for responses. We really wanted to work with someone who was excited to work with us on our special day but it seemed that from the time we booked her until we reached back out for our anniversary event, that our event did not seem aligned with her luxury business values since her contact form is looking at booking events that are $100K plus. She never apologized other than 'I'm sorry you feel that way'. She didn't even refund our deposit even if it was partial. It was a nightmare trying to get answers from her. She might market herself as luxury, but her service and standard are far from it in our experience. There are far better planners out there and we recommend looking elsewhere.

orable. Jess goes the extra mile with literally every detail for the wedding, I don't know how she does it!! I was so bad at the correspondence and easily got overwhelmed by all the tasks at hand, but Jess was right there the whole time, and if I was behind on a task, she would text/call me and then take care of the corresponding with the vendor. This was massive for me, because as a bride planning a wedding all while working full time and planning a move across the country, I relied on Jess for so much and she always had my back and made all the planning x10000 easier than I expected! Jess is one of those magical people who you just want on your team because she get sh*t done, has fun, and thinks of details you would've never thought of. We got married at my husband's house and had to install literally everything from a outdoor kitchen, bathrooms, electric, sound, and transform a tennis court into a tented venue. This was a massive undertaking, and one that most could not be trusted with...but Jess stayed with us the entire week leading up to the wedding to make sure every layer to the event set up was perfectly crafted. The house was so beautiful and the transformation was unlike anything I've ever seen. The way Jess is able to so effortlessly collaborate with and manage the dozens of vendors working at the house was CEO vibes. She is so calm, but energetic, direct, but empathetic, creative, but strategic. Jess brings it all to the table, and the table is freaking beautiful!! I know everyone involved in the wedding would say the same :) Which also, Jess has the most insanely talented, vetted, fun list of vendors to work with- everyone she recommended was 10/10. I had mentioned in the passing that it would be fun to incorporate our friend's favorite shots at the wedding, but it seemed challenging because it was a shot of tequila, with clementines and a splash of cinnamon. I had forgotten about it till at the wedding, Jess came on the dance floor serving a platter full of tequila shots, and clementines dusted in cinnamon and was passing them out to all our friends. This was such a highlight because all our friends just flocked to Jess on the dance floor, and it perfectly encapsulated her attention to detail, hard work, and crazy fun loving spirit. Jess we love you so much!! Working with you has been such a joy, and no one could've made this day more fun and perfect, THANK YOU for going above and beyond with everything!!!! <3 Lexi + Jensen

Her creativity is unmatched and she ended up knowing me better than I knew myself. We had a surprise thunderstorm during our wedding and not even that could dampen the fun we had! I would recommend Jess to anyone who wants to push the traditional norms of weddings and wants to truly be themselves on their wedding day without judgement!

She went above and beyond our expectations in every way! She has an outstanding sense of design and her attention to detail is kind of mind blowing. She has a lot of experience working with local vendors and knew just the right combination of people/companies to put together to bring our vision to life. She is great at organizing and coordinating all the moving parts that make up planning a wedding. She's also so much fun to work with, I looked forward to each and every meeting we had whether it was over the phone or in person. I can truly say that our whole wedding weekend was absolutely flawless thanks to Jess and her team. I don’t know too many brides who can say that and to me that is invaluable!