Orbit Event Rentals

me to my overall point with Orbit. I got married last year, August 26, 2017. I needed a bunch of things. The first thing I decided to book with Orbit was the services of an event planner. Nicole took on that task and believe me when I tell you, having an event planner makes all the difference in the world. Nicole took charge of the entire wedding for about 8 months. Since the first day we met with her, till the day of. She was beyond helpful with all of our vendors. She was there the day of. She made sure that the rentals were set up on time. The wedding turned out to be beyond beautiful and it was all thanks to Nicole and Orbit. I'm really glad that I got to see firsthand the impact that Orbit has on customers. I recommend them and would not go anywhere else.

d company. Unfortunately, working with Orbit Event Rentals was the biggest stress we had during wedding planning. When I sent my first official rental request after many communications with Orbit, they did not inform me they were out of the flatware I wanted. They added a random set of flatware to the invoice without telling me. When I asked them to make the correction, they told me they didn't have enough for my wedding date. I had been working with them for about a week at that time and they never said it was unavailable for my wedding date. A few months after we set up the order, Orbit informed me they didn't have enough of the color Marie Antoinette plates that I initially requested. I worked with them and agreed to split the colors between blue and pink. They ended up delivering the wrong plates, so we got blue and a green Christmas type of pattern. We paid extra to have the rental items delivered between 8am and 10am the day before the wedding. The rentals hadn't arrived during the agreed time, so we called them multiple times and they kept giving us a new time for their arrival. My father-in-law ended up having to miss rehearsal because Orbit had not delivered the items at the time that was listed on the contract and instead arrive around 4:30pm. We also paid extra for Orbit to pick up the ceremony site rentals at 5pm and they still had not arrived by the time we left at 6pm. Lastly. Orbit had on the contract and confirmed picking up the rentals on the Monday after the wedding and did not arrive until Wednesday. We did not get any refunds for the rush delivery charges that we paid for. The manager agreed to throw in heaters and umbrellas at the reception site for free due to all of the troubles. We asked for 8 of each and they provided 6 without telling us that they couldn't do 8 (we would have paid for the extra two heaters/umbrellas but we didn't know they would only provide 6). I did change the needs for the wedding several times but the invoices never came back to me correct. Items would be missing and extra items would be added.