Orchard Creek Lodge

ting presents in the car and the decorations. I had guest that were asking my wedding party were to go. They had no one to help my guest out. And since it’s a big place I am surprised they didn’t have someone to help out. I didn’t even know where the wedding coordinator went half the time.

art to finish was so seamless and wonderful, it really made wedding planning a fun, stress fee experience. I would highly recommend this venue for any event. Just like many of you, I searched and toured dozens of venues and become quickly discouraged not finding one that seemed to fit my budget and all my wedding dreams. Then I happened upon Orchard Creek, made an appointment with Kathy to tour the venue and after touring and talking with Kathy I knew that this was the place I had been searching for. It seemed to good to be true! It was very affordable, fit our budget and had everything we were looking for, most importantly, it is absolutely BEAUTIFUL!!!! (Not to mention the adorable bridal suite!) Kathy Cameron is truly an angel!! She is seriously the best ever! She is so sweet and hilarious and has so much experience in this industry, she was extremely helpful with the entire process and with any questions or concerns we had. She was always quick to respond to emails/questions and always willing to give advice and help in any way possible. She truly made the entire process very enjoyable and completely stress free! Our wedding day at Orchard Creek was absolutely perfect! Everything was set up exactly as we wanted, the food was delicious, the entire catering staff was super nice and professional and very helpful to any needs throughout the entire night. I honestly can’t think of a single bad thing to say, it was just simply perfection! Many of our guests have told us that it was one of the most beautiful and most fun weddings they have ever attended. If you feel overwhelmed in choosing a venue, I highly highly recommend at least taking the time to come tour Orchard Creek and chat with Kathy. You won’t regret it and you might just fall in love like we did! HUGE THANK YOU to Kathy, Don and the entire catering staff for all of your help and for making the wedding of our dreams come true!

as a disaster from start to finish. My appointment was at 2:30 to discuss hosting my wedding at Orchard Creek Lodge, at 2:40 she pops out of her office to tell my mother and I that she’s almost done. 2:45 the group that was in her office leaves and she invited us in, does not introduce herself to me or my mother, does not apologize for being 15 minutes late and does not help us into her very small and disorganized office (we have a stroller with my 8 month old in it). Obviously my time is not important to this woman. We sit down and she starts asking questions about my wants and needs and needs me to repeat myself numerous times because she is not paying attention. She then hands me a stack of papers with a number scribbled on it. Did not go over any food or menu options, did not tell me what all was included in the price but instead says it’s all on the paper and to look at it. Okay I’m baffled. She then leads us outside and points to an awning and says that’s where the ceremony is, she doesn’t tell me how to get down there or where the chairs will be set up or anything then starts walking away when my mother asks “where would you get ready?” Kathy says “we’ll get there.” My mother asks okay but where is it so we have an idea of where it is in relation to the ceremony site. Again Kathy rudely says “again we’ll get there.” My mother says okay can you at least point to it and Kathy says “No.” At this point I’m ready to walk away because this is beyond ridiculous the amount of awful customer service this woman is providing. We have a stroller and are walking up the ramp while she goes up the stairs and she goes “no Kelsey come this way through this door. Okay we have a stroller please hold on. Kathy is obviously annoyed we aren’t going fast enough and then walks inside saying she will get the door. She doesn’t she just stands inside waiting for us. She then takes us into the ballroom where there is another event being set up and we are in there for all of 2 minutes before she leads us away, we dont even get to really look at the ballroom. She leads us to a cluttered back stairway that leads to the bridal dressing room and there is barely walking room and she could care less we have a stroller so my mother walks away with my son in frustration and Kathy continues the very quick tour. Then at what I believe was the end of the 20 minute appointment she walks away and says ok well you let me know and that was it. Okay so to sum it up.... 15 minutes late, no apology, didn’t explain anything, rushed through the entire tour, was rude and had the worst customer service skills I’ve ever seen. I have never been so baffled. What a huge waste of time what a disappointment. Kathy you clearly need to work on your customer service.

rude but everyone was able to look past that and enjoy the evening