This review is for bridal gown cleaning and restoration. Heather and the staff at Owl Cleaners in Warrendale were great from start to finish. I took my daughter's wedding gown in for cleaning and preservation after it had been in a storage bin ...
for 5 years! I had actually intended to try to tackle it myself, then I changed my mind, but forgot about it. Needless to say it was dirty and had "sugar" stains in several places. The gown was heavily beaded and sequined lace over satin. It also had a beaded belt attached.
Upon arrival at the Warrendale location, I was cheerfully greeted by staff members, Heather introduced herself, and the gown was inspected carefully, and problem areas were marked. Heather pointed out all of the issues, said they would do their best, and would carefully remove the belt, marking its position on the gown so it could be sewn back on exactly where it was.
Keeping in mind this bride and groom had a really good time, as did we all, and so the dirt and grease on the hem of the gown's satin underlining was ground-in, and many of the sugar stains were almost brown after setting for five years. I didn't expect miracles...and Heather did not make any promises other than that her people would do their absolute best...but Owl Cleaners came pretty darn close to performing a miracle!
About 4 weeks after I dropped it off, Heather called me to come and inspect the gown. I could hardly believe my eyes...Every sugar stain, regardless of how brown, was completely gone from the intricate lace overlay, the belt was exactly where it was originally, and although it did not need cleaning, the veil was carefully steamed and waiting to be boxed.
Unfortunately, despite their best efforts, some of that ground-in dirt left some subtle gray marks, but they did a great job considering how dirty that satin was, and those marks could barely be seen under the lace.
Overall, I was thrilled with the result of their efforts. The gown, veil, and other items my daughter wanted in the box were then carefully wrapped in museum quality acid-free tissue and boxed in a big, white, windowed box. The box was then inserted into a muslin cover and tied with a silky braided cord, making a very pretty presentation.
I wanted to use a local business for this endeavor, rather than to risk sending the gown off to New York, New Jersey, or California even though some of those places were less expensive. So during my research of cleaners in the Pittsburgh area that provide this service, Owl Cleaners had great reviews everywhere I looked. I can totally understand why! Thank you to Heather and everyone at Owl who had a hand in saving this beautiful gown and creating a lasting keepsake! So brides...don't wait...get that gown to Owl as soon as you come back from your honeymoon!