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12/16/23
Awesome hotel, a home away from home. What I loved. Smooth check in, clean room with crisp sheets and soft towels. Dani at the bar was great so were the other two bartenders that were working however I can't remember their names.
Great fitn...
ess center and very clean grounds. The breakfast buffet was what you would expect nothing special fresh and abundant.
The M club lounge was clean and neat with refreshing drinks.
I travel considerably and this Marriott could teach many others a thing or two about hospitality.
The hotel is also in a great location, close to shopping, dining and the airport.
This is our second time at this hotel and it won't be our last.
5/19/24
I left a Hilton property that was close by & more expensive because it was subpar. Came to this one & now I’ll be Marriott for life! Shanna at check in was absolutely AMAZING! They were having a large party here for a lacrosse tournament & stil...
l extremely accommodating to us. Breakfast was super diverse with lots of yummy choices. The hotel has been beautifully renovated it’s clean, it’s fresh, it’s modern & well maintained. I will be returning.
6/02/24
I’m Titanium Elite and I’ve stayed at too many Marriott properties to name. This is one of my all time favorites. Rooms are always clean, there’s a beautiful pool, and the M Club (for qualifying members) is well appointed with nice hors d'oeu...
vres even on weekends. The restaurant is reasonably priced and the buffet breakfast is top-notch with beautiful fruit, bacon, sausage, eggs, cereals, smoked salmon, and alternating options. The best part is the outstanding service and caring staff, especially David. For example, he helped with an early check-in, and greeted us by name whenever we saw him. This property is obviously well managed with attention to customer service and it shows.
5/04/24
Not worth how much they charge. A group of us had rooms and all had the same problems. We had the temp set to 68 and it never got below 70 in our room. The shower water was either scorching or lukewarm. The towels had holes/tears and stains. Th...
e website advertises free breakfast but they actually charge $25. The ice machine on our floor didn’t work. $5 to do a load of laundry. Some of the front desk workers were extremely unfriendly. A lot of small problems that wouldn’t be a big deal but when they all start adding up it just isn’t worth it. There are plenty of other nearby hotels that I would try before trying this one. If it were cheaper, I’d give it 3 stars but we expected a lot better for the high price we paid.
5/26/24
First night there. Somone entered my room with a key by accident. That complaint was not addressed until i made several inquiries on how they would take care of the inconvenience. The front desk manager Andre Desir was rude. When I voiced my co...
mplaints about the dirty sheets in the room they were disregarded and accusatory. Customer service extremely poor. The Marriott could do much better. Disappointed guest 😑
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