Gather round fellow brides and hear my story of October 20th, the day this store sold me a DISCONTINUED wedding dress. TL;DR DONT GO HERE! STORE OF WRECKED DREAMS!
Ladies, I live in California. My mom and BFF, however, are in ya'll's country. ...Texas. So I took a week, flew out, and prayed to have that dream moment every little girl wants with their momma while picking their wedding dress.
On day 2, Oct 20, the three of us went to Panache. No one was at the front desk. We found out poor Ana was there alone. She showed us the shop and I told her what I was looking for. She helped as much as she could but there were others in the the store so mostly I was pulling my own gowns. At some point she was able to come back down and help me try gowns on.
Then it happened. I found THE dress. Ladies, you know, THE ONE!!! And my MOM was there!! I had my dream moment! My BFF took pics, My mom hugged me... I ugly cried tears of joy. I paid in full and spent the rest of my week wedding planning, shoe shopping, and taking in all the love I miss from my parents on the daily.
I flew home Oct. 24. A few days later I decided to look up the dress online to stick a pic on my wedding Pinterest, and that, fellow brides, is how I found out my dream was a nightmare. Clearly stated on the website was the dress listed as being discontinued. I called the salon and was told that not only did they know, but they had found out the day prior! Yes, only 1 (one) day prior. but they did not initiate any contact with me at all.
I know this is long so I'll wrap up. Everything went downhill from there. Excuses piled up, Sweetie, listed as the manager, eventually called me and said she is also the owner? and apologized (more excuses).
The dress is not the biggest issue here. That moment with my mom is. That is irreplaceable. I hate you for taking that from me. You have no excuse for having left a discontinued dress on the rack. Bridal salons are notified with plenty of time before dresses are stopped. Same on you.