Panache Bridal & Formal

t was her customer service that brought me back (no exaggeration whatsoever). She even got me in when she was already booked with an appointment, so busy but tended to us all with a smile. She’s amazing, their dresses are amazing, just go and check them out.

e was so Sweet, Honest, and Paitent. I’m so happy I found the dress:)

Villa (not sure of the spelling) and another sweet blond lady were absolutely angels!!! They took the time to help pin the dresses when I tried them on even when it got busy and one lady was working with 3 women helping them!!! I felt my needs and concerns were very important to them. KUDOS! Other places I did my own “pinning” and had zero help and felt less important to the consultants!!! Panache never let me feel this way!!!! THANKS ladies!!!! What an awesome experience!!! I found my perfect dress and am over the mood happy!!! If I could give 10 stars I would!!! Highly recommend Panache!!!!

t seriously and helped me to figure out what kind of style I was looking for (she picked out the one I chose in the end!). I would highly recommend Panache and ask for Brandi!

appiest day of her life. However, it's actually a big nightmare!! We received the dresses on Tuesday but most of us picked up Saturday. All the dresses were the wrong sizes. My daughter is 13 and will no longer get to participate in the bridesmaid party as although shes 5'1 and Weights 120 they order her a sz 10 dress!! When we paid down payment and got sized we order a sz 6 for her. Please note that at the first meeting they only had the dress on sz 10(big on all of us). The second time they only had a sz 8 to try. This is all wrong as we trusted that they were the experts and they did us wrong. I was trying to work with the manager but that was impossible. I lost it when she said she did my daughter a favor by ordering this sz as the 6 would have never fitted her. She was so insensitive that she said my daughters waist was bigger than mine. Out teenagers have enough insecurities all on their own.( I did get a refund for hers) but that's aside the point as she will no longer be a bridesmaid(heartbroken) as we would ALL have to get a refund to buy something else. It is too late to order anything else so we would be stuck with department store purchases. They won't own up to it and state that we signed a contract (some us did get the info right but not the others). If you look them up online it seems tht this is a constant issue for them. The dresses were 176 and we can't afford to spend more money with out getting a refund on these. We just want them to do the right thing and refund us and were told by other alteration places that this type of dress cannot be altered(type, material etc). They won't lose as either way someone else that actually fits it will buy it. Do not buy here!!

cted the 3rd week of April to let her know that the dresses would not arrive until Monday, May 7th (5 days before the wedding!) We asked for refunds so that we could rush to find backup dresses and they refused. One of our bridesmaid was 8 months pregnant and felt very uncomfortable trying to get a dress custom fitted in 5 days. The dresses ultimately did not arrive until Weds, May 9th at 4:30pm. They still refused to issue a refund and insisted we had time to come in and pay their alterations lady to do all four dresses within a day. We would have had to take off work, and if you have read Google, their alterations are THE WORST. Luckily we had a backup dress we got from Amazon that looked great! Bottom line - Panache's policy is that they have until your event date to deliver the dress! Yes ladies - if you buy your wedding gown from Panache and they give it to you on your wedding day, they feel they have delivered their end of the bargain. DO NOT SHOP HERE!!!

r we get their and the girl who paid for her dress first, hers wasn't there. They say that it was a mistake from the manufacturer but I believe they never ordered it. Now it's 3 months still my wedding and her dress is still not in and when you call they leave you on hold forever. I'm pissed. I have been nothing but kind to them at Panache. They better figure out where my girl dress is or issue her a refund and we can go find her another dress somewhere else. Brandi is the only one who appears to know what's she doing. That's why the bridal groups I'm in always talking bad about Panache but I took a chance anyway. I'm feel like that waa a huge mistake. 😔

e decided to switch the color on my dress to champagne. My cousin had told me she had seen the color swatch & decided to go with a different color. They tell you when you place your order that they will CALL YOU once the dresses come in & you have 10 days to pay the remaining balance. Well our dresses had been at the shop & no one called any of us. The bride happened to call the shop to check on something & was then informed that our dresses had made it in after being there for who knows how long. I go in to try on my dress before paying the remaining balance & got the biggest disappointment every! The dress was NOT the same dress i tried on & wanted ordered, the color was NOT the color the bride picked from the color swatch as they have out dated swatches because we pulled up the color used by the designer and everything champagne by that designer was NOT the color of my dress. The style I originally tried on was not a cap sleeve, had a small train in the back & was well beyond floor length. The dress I got that day was a cap sleeve, dirty egg shell off white colored, not floor length dress that had a weird cut out back. They still claimed it was the same dress after showing them a side by side comparison of the 1st dress to what I had received that day. Everybody gave different views of yes it was the same dress or no it wasn't but nobody would take actually fault that they were 2 completely different dresses. I didn't pay for the dress that day, immediately contacted the bride to let her know about the color & sent her pictures. She went the next day & got the run around by the manager about the color until she finally just said the color would have to due. I go a few weeks later to try on the dress afain. I have them pull the dress I tried on in store the very first time & by pull i mean i had to have the girl let me go down the steps with her so I can find the exact dress I tried on. I tried both dresses on one & now everybody that day acted like they couldnt tell the difference. I pleaded with them that this was not the dress & I was not happy. Was told their was nothing they could do, not even let me pick a used sample dress off the floor & swap it out for the brand new dress. melody told me if I didn't pay the remaining balance then I would be charged $35 fee every month it stays there since my 10 days were up. I called speaking with Anna whom was suppose to give a message to the manager to call me back as they where enroute to the shop at 11am. 3pm I called again and Villa told me nobody knew of contacting me and to AGAIN explain the situation to her before she even would give my name & number to the owner. Melody finally called me at closing time only to have an attitude & be very RUDE telling me that their notes on style # is what was ordered so there's nothing they can do. Still same excuse when Anna called back. I'm not asking for my money back but switch 4 a dress that they already would have on the floor it is to late to order anything else. If your thinking about getting a dress from here do yourself the favor & DON'T! Jackie is the only good thing here. Still have yet to talk to the OWNER as I'm sure nobody gave my info or even told them about the situation. So frustrated!

Texas. So I took a week, flew out, and prayed to have that dream moment every little girl wants with their momma while picking their wedding dress. On day 2, Oct 20, the three of us went to Panache. No one was at the front desk. We found out poor Ana was there alone. She showed us the shop and I told her what I was looking for. She helped as much as she could but there were others in the the store so mostly I was pulling my own gowns. At some point she was able to come back down and help me try gowns on. Then it happened. I found THE dress. Ladies, you know, THE ONE!!! And my MOM was there!! I had my dream moment! My BFF took pics, My mom hugged me... I ugly cried tears of joy. I paid in full and spent the rest of my week wedding planning, shoe shopping, and taking in all the love I miss from my parents on the daily. I flew home Oct. 24. A few days later I decided to look up the dress online to stick a pic on my wedding Pinterest, and that, fellow brides, is how I found out my dream was a nightmare. Clearly stated on the website was the dress listed as being discontinued. I called the salon and was told that not only did they know, but they had found out the day prior! Yes, only 1 (one) day prior. but they did not initiate any contact with me at all. I know this is long so I'll wrap up. Everything went downhill from there. Excuses piled up, Sweetie, listed as the manager, eventually called me and said she is also the owner? and apologized (more excuses). The dress is not the biggest issue here. That moment with my mom is. That is irreplaceable. I hate you for taking that from me. You have no excuse for having left a discontinued dress on the rack. Bridal salons are notified with plenty of time before dresses are stopped. Same on you.

he owner for any reason.... GOOD LUCK She is never there!

ecided to give it a try, even though it was a bit far for me. Let me tell you, it was the best decision I made. I found a beautiful mermaid dress that was priced perfectly, very affordable. Sometimes they have a sale where if you buy 3 accessories you get a discount so I got everything there. I got my dress, my veil, my bra, my petticoat....all for under a grand. Everyone told me how beautiful my dress was at the wedding and it made me feel good to know that i did not have to spend an arm and a leg for it. Just make sure to book an early appointment to get the best service as they do get very busy in the afternoon. Thank you Panache for giving me my dream dress at an affordable price.

n the sales racks as well. They also have bridesmaids dress to look through as well.

. I should have walked out then and never looked back, but there was a consultant who could “squeeze me in.” They advertised a lot of great designers on their website, but they only had a couple low end dresses from each one. I brought a list with me of about 25 dresses I wanted to see in person, but they only had one of those dresses which I ended up not liking. The girl kept bringing me more dresses and each one she showed me got worse and worse. Every time I tried to explain what I didn’t like about it, she assured me alterations could fix. “Oh, you don’t like the bodice at all, alterations can put this skirt with a different bodice,” or “Oh, yeah, you specifically say said you wanted a corset back, but alterations can take out the zipper.” I’m sorry, but if I’m buying an expensive designer dress, I’m not having someone tear it apart and make something else that I really have no idea what it’s going to look like in the end. The store’s prices were low, but it is NOT worth it. The store smelled funny, there’s not a decent fitting area, and there were kids running around screaming everywhere. I couldn’t get out of there fast enough, and when I did finally leave, I had a migraine! Stay away from this mess!!!!

th my now husband and he goes, "isn't that a dress place?". I looked and there it was Panache Bridal. The outside looked pretty bad. Like if I went inside the whole place would just collapse, but the inside was INCREDIBLY deceiving! I let my husband drive to the mall which was two minutes down the road while I looked around. They had SO MANY selections and someone was even able to assist me. She asked for my budget and we went through several dresses. Finally I just about gave up. Until she gave me a look and said she would be back. It was a discontinued dress and they were throwing it out that day. I LOVED the look of the dress so I told her I would try it on. PERFECT FIT! I was already tearing up without it even being corseted on. When it was all tied up and ready to go I was excited that I had found the dress! What stop me was the price? $660 and my budget couldn't pass $450. The store manager worked with me considering it was discontinued. She gave me a smile and said I could have it at $432 and that's tax included! I was so shocked! Their staff is amazing and very nice.

people are great too. I just wish my dress had been cheaper :)

ed by the fact that they even offer layaway for a bride on a budget.