Pantora Bridal

mber this horror story like it was yesterday and need to share with current brides. I had ten bridesmaids who each spent over $300 on dresses, and my experience with this company was nothing short of a disaster. For context, I traveled from North Carolina to New York to attend one of their showcase events because I wanted to see the dresses in person before making a final decision. After carefully selecting three colors: pearl, rose gold, and hot chocolate. I had my bridesmaids place their orders in November 2024, confident that we were getting exactly what I saw in person. However, when the dresses arrived, the hot chocolate dresses were a completely different shade than what we originally saw in the store. After all the time, money, and planning that went into this, the last thing I expected was such a major discrepancy. I reached out to Pantora Bridal to address the issue, hoping for a resolution. Instead, I was met with dismissive and unhelpful customer service. They offered no solutions and no discounts. However, they did allow us to return the dresses, but left me with only a month to find new dresses for my bridesmaids. Since they refused to help over the phone, I had no choice but to fly back to New York to speak to someone in person. Even then, it was another frustrating experience where I had to suggest possible solutions myself while they remained uncooperative. The only option they offered was for me to change my wedding colors and choose from whatever display dresses they had in inventory, without offering any discount for these used dresses. After returning home, I waited for a promised follow-up call from the manager, Kadine, which never came. So my fiancé and I followed up again. When we finally got her on the phone, she claimed there was a "dye lot issue" and insisted that this was clearly stated in a clause on their website. However, when we checked, there was no such clause. We immediately took screenshots of their website while on the call and emailed them proof that nothing about a "dye lot issue" was listed anywhere. Kadine put us on hold for 15 minutes, and when she returned, she blatantly lied, and magically provided a screenshot of the website now showing the clause. They had obviously added the clause while we were on hold. The font, wording, and formatting were completely different from their other policies, making it clear that they had just inserted it to cover themselves. To make matters worse, Kadine refused to let us speak to anyone above her, and when we attempted to reach out to the owner of the company via Instagram, we never received a response. In the end, we had to scramble to find a new vendor at the last minute to replace ten bridesmaid dresses, a stressful and expensive process. I never got to have the exact color scheme I originally envisioned. Brides, if you are considering Pantora Bridal, think twice. They do not care about customer satisfaction and take accountability for their mistakes. I would never recommend them to anyone. Save yourself the stress and disappointment! I ended up going with Tatiana’s Bridal Boutique, and they were beyond amazing! They provide expedited shipping, garment bags and custom jewelry for my bridesmaids. They even sent me a special garment bag in the mail.

e only customer there and at least 4 people were working, but I left with a beautiful dress Off the Rack. They didn't show me any veils or anything but... alas, I have a great dress!

ISTREATING the unrepresented in mainstream bridal”. I flew to NYC from the West Coast to support this business and I’m so angry at myself because this has been a nightmare experience since the beginning. At the one month mark out from our wedding I flew out to NYC again to see my dress (after I paid for it) and it looks like the back alley chop shop knock off version of the luxurious dress I tried on all those months ago. The dress they made for me was something they should have been absolutely embarrassed to have represent their store and their brand. The gaslight queens who work here insisted the dresses were the same. They will not admit fault or apologize for dragging me along all these months only to end up with a disaster dress. BLACK BRIDES DESERVE LUXURY. BLACK BRIDES DESERVE A STRESS-FREE SHOPPING EXPERIENCE. BLACK BRIDES DESERVE OPULENCE. Andrea Pitter-Campbell, what happened to celebrating the Black bride?! After an unprecedented amount of back and forth with emails and phone calls (most went unanswered so I had to keep reaching out to them) they sold me the floor sample gown I tried on all those months ago. I received the dress in the mail two days ago, only to find out that they cut the train of the dress to almost half its original size without telling me. They are doubling down and saying the train lengths are the same and that “I don’t know how to lay the fabric down”. 21 DAYS out from my wedding and this is the only option I have. Walking down the aisle in a used wedding dress from this “luxury” boutique was not the idea when I came all the way to NYC, but here we are. I don’t care if you are an out-of-state bride or a local bride, I would highly suggest you go elsewhere. Do not ignore the bad reviews like I did. Take your money, your time, and your dignity somewhere else. These are the most memorable clothes you will ever wear so do not settle for anything less than the dream you were sold. You deserve the best.

e my 11 AM wedding I did three fittings Two of the fittings the week of my wedding the first fitting a little over a week before my wedding . IMS important appointments and had to cancel things I had to do before my wedding date because for eight months no one from Pantora Bridal could tell me when I would be able to pick up my gown someone finally called me back a few weeks before my wedding date After I had already made another appointment with Kleinfeld to look for another gown because I didn’t Know when my Pantora gown would be ready or if it would be ready in time for my wedding. Not to mention I live out of state. Still a lot of my pre-wedding appointments that I booked months before I had to cancel after I finally got my last minute alterations at Pantora bridal. I miss my hair nail appointment my last marriage counseling. And my rehearsal which was the day before my wedding which resulted in my order of ceremony being ruined. For 4,000 I think I should’ve got what I requested and I should’ve gotten my gown atleast 2 months before my wedding. So yes I spent the night before my wedding day at Pantora bridal fitting studio in tears. SMH