If I could go back to August 2021 and slap myself for walking into Pantora Bridal, I would. Their motto is ‘representing the unrepresented in mainstream bridal’ and it should be ‘MISTREATING the unrepresented in mainstream bridal”.
I flew to NY...
C from the West Coast to support this business and I’m so angry at myself because this has been a nightmare experience since the beginning. At the one month mark out from our wedding I flew out to NYC again to see my dress (after I paid for it) and it looks like the back alley chop shop knock off version of the luxurious dress I tried on all those months ago. The dress they made for me was something they should have been absolutely embarrassed to have represent their store and their brand. The gaslight queens who work here insisted the dresses were the same. They will not admit fault or apologize for dragging me along all these months only to end up with a disaster dress.
BLACK BRIDES DESERVE LUXURY. BLACK BRIDES DESERVE A STRESS-FREE SHOPPING EXPERIENCE. BLACK BRIDES DESERVE OPULENCE. Andrea Pitter-Campbell, what happened to celebrating the Black bride?!
After an unprecedented amount of back and forth with emails and phone calls (most went unanswered so I had to keep reaching out to them) they sold me the floor sample gown I tried on all those months ago. I received the dress in the mail two days ago, only to find out that they cut the train of the dress to almost half its original size without telling me.
They are doubling down and saying the train lengths are the same and that “I don’t know how to lay the fabric down”.
21 DAYS out from my wedding and this is the only option I have. Walking down the aisle in a used wedding dress from this “luxury” boutique was not the idea when I came all the way to NYC, but here we are. I don’t care if you are an out-of-state bride or a local bride, I would highly suggest you go elsewhere. Do not ignore the bad reviews like I did. Take your money, your time, and your dignity somewhere else.
These are the most memorable clothes you will ever wear so do not settle for anything less than the dream you were sold. You deserve the best.
Reviewed On 6/21/2022 by Tiffany M
HORRIBLE Experience Gown was beautiful but not exactly what I ordered. I picked up my gown less than 24 hours before my wedding I left Pantora Bridal around 8:30 PM the night before my 11 AM wedding I did three fittings Two of the fittings the ...
week of my wedding the first fitting a little over a week before my wedding . IMS important appointments and had to cancel things I had to do before my wedding date because for eight months no one from Pantora Bridal could tell me when I would be able to pick up my gown someone finally called me back a few weeks before my wedding date After I had already made another appointment with Kleinfeld to look for another gown because I didn’t Know when my Pantora gown would be ready or if it would be ready in time for my wedding. Not to mention I live out of state. Still a lot of my pre-wedding appointments that I booked months before I had to cancel after I finally got my last minute alterations at Pantora bridal. I miss my hair nail appointment my last marriage counseling. And my rehearsal which was the day before my wedding which resulted in my order of ceremony being ruined. For 4,000 I think I should’ve got what I requested and I should’ve gotten my gown atleast 2 months before my wedding. So yes I spent the night before my wedding day at Pantora bridal fitting studio in tears. SMH
Reviewed On 6/20/2022 by Victoria E
Dresses are beautiful but customer service is Horrible. There was no communication for months during the 8 months of production. No updates and no information given when I called. I finally get close to 3 months to my wedding and call to make a...
rrangements to pick up- only to not be able to pick up my dress, even though I was told I could. They want payment before you see the final product and fail to mention that they take 10 days to process payments,(which is insane especially since they only want card payments which approve or declined instantly). I was not told anything about shipping costs or the process for alterations for out of state brides- neither of which are on the website. Policies are not made clear and process information on alterations and shipping is not available on website or any emails prior to your dress being done. By the time I got my dress - almost 2 weeks after I planned, it arrived with a tear in a seam on the side and a stain on my overskirt. When I reached out to inform them they passed it off completely and took no responsibility. This has been such a headache and really disappointing to the point that I don’t want to wear my dress and represent this company on my special day. I would get another dress but because they don’t give refunds and I am now 2 months out I am stuck. I loved that they are black owned and have dresses that flatter curvy bodies but you can’t put a luxury price on a product and give lackluster customer service.
Reviewed On 8/17/2021 by Krystle A
I had an amazing experience working with Pantora Bridal from the very first time I asked in their doors until my special day! I went to one other boutique and they were very pushy. At Pantora they were not salesy. They were Service centric. I w...
as able to customize every attribute of my dress and with their help, I created my dream dress. I had such a great experience that I ordered my bridesmaids dresses from them as well. The alterations process was seamless. They have an excellent and talented team! I would HIGHLY recommend this boutique!!!!!!!
Reviewed On 1/27/2020 by Chaylor C
The best experience I had as a Black woman in a bridal shop. All the dresses were made for our bodies and the vibe in the shop was just beautiful. I recommend this shop to all my engaged friends.
Reviewed On 1/26/2020 by Chaylor J
I loved my dress it was everything and made me feel like a true queen. The consultants and staff were amazing. I would recommend this salon as a curvy black woman these dresses are made for our bodies.
Reviewed On 1/13/2020 by Kesha W
Amazing staff best bridal experience ever. I promise you won't be disappointed.
Reviewed On 12/18/2019 by Alexandra M
The BEST experience I've had!!! They made me feel like a princess!!
Reviewed On 8/09/2018 by Yasmeen T
I gave them my vision for my dress and they perfected it!!! ❤️
Reviewed On 5/03/2018 by Antanyah D
The staff at Pantora Bridal was excellent. It was easy to book an appointment and they really listen to you and make your visit personal. You are the only client in the store therefore all the attention is on you and making your dream dress spe...
cial. They didn't just try and sell you a dress. I love that it was custom made just the way I wanted it. I hope to alter and wear it on my anniversary! I would recommend brides get the Pantora experience.