I saw a wedding gown at a bridal expo (original, huh?) and I fell in love. Long story short, I didn't know that gowns are basically sold at MSRP so you can shop all you want and it will generally be priced the same--unless you get an expo deal.... I was offered 20% off at another bridal shop. When I walked in to see Claudette, she matched it so that I would buy it from her. I did because she seemed helpful and eager to have my business--and her shop was cleaner than the last one. I paid for my dress in full (not a requirement by her, but I wanted to get the expense out of the way). I noticed that she included a $150 alterations charge on into my invoice. I'm okay with that--as long as alterations are done.
Claudette worked with me on about 3 different visits to get my fitting right. She also did it very quickly. I tried my dress the first time, just a month before my wedding--only to find out there was no way my fat ass was gonna get it past my hips. Panic mode set in, but Claudette assured me it would be fine. Give up rice and lose 15 pounds, she said, and then come back in 2 weeks. Oh...it's on.
I lost 12 pounds and went back to see her. The dress went on, got past my junk, and looked wearable...5 more pounds, she says, and come back in a week. "I fix for you, don't worry."
A week later, not quite 5 pounds but close enough. She let the seams out just a tad on each side around my troubled area and sent me home with a request to lose 5 more so I could sit in my dress. Yes, girls...it's one thing to be able to stand in it, but you need also to be able to sit in it. She also offered to remove a bulky layer of crinlin from the bottom where it didn't seem to be laying flat when bussled.
A week later and just a day before my wedding I picked up my gown. The mischievous crinlin removed, the hem just perfect, a bussle put in, the hips taken out and she even changed the corset string to a stronger taffeta material in the exact same shade of my dress. The original string, made of chiffon, tore at the seams every time we tugged on it. Claudette was absolutely fabulous. Gracious and helpful every time.
On a side note, within the 9 months that I worked with her, I purchased 2 prom dresses from her for my daughter to wear. She gave me a discount for being a repeat offender. That's always nice.
I will continue to buy gowns from Claudette as long as I need to. She is so friendly and helpful, I look forward to working with her again anytime the need arises.