PCS delivered a fun wedding but many details we planned were lost. I’m rounding up to a 4 because while there were a lot of errors on our wedding day, Barbara put in a lot of effor...t and we had an awesome time. We knew things would go wrong, especially in a challenging venue, with a large headcount, and on a tight budget—but more went wrong than we expected.
Our cocktail hour was set up in the wrong location. Despite deciding that we would not be doing welcome drinks, drinks were given to guests as they arrived. Despite specifying in our seating chart where high chairs would be needed, no high chairs were offered to those tables. The father/daughter dance and toasts were supposed to happen after guests were seated with their meals and instead happened earlier. As such, people didn’t have drinks for the toasts (though this was probably more the DJ’s error). I panicked that PCS had forgotten about the wine table service because I noticed there were no wine glasses on the tables. Staff were pulled off the bar to start taking orders. Had I known that they did not have sufficient staff to do both simultaneously, I wouldn’t have pushed for it. Later, PCS shared that they don’t set wine glasses or serve wine at the tables because it stains the linens, but this had never been communicated to us. We would not have added on this service if we had known.
Guest place cards were placed incorrectly at 5 of our 15 tables. A mix of all sorts of candles were used at our event that were NOT the 3x3 and 3x4 pillar candles we specified. During the buffet, the vegetarian entree wasn’t there. We were later told that this was to avoid non-vegetarians from eating it, but the guests didn't know to ask for it! Despite knowing where all the vegetarian guests were seated, PCS never checked in on them to offer it. No kids meals were served. PCS did refund us for this but, unfortunately, the picky eaters didn’t get to eat. PCS ran out of the fish option at our buffet (even though it was well communicated that there would be many Catholics in attendance observing lent). Our parents were amongst those who could not get the fish.
I know that based on the above it might seem like our wedding was a disaster, but it wasn’t. It’s just that members of the staff felt very green and many moments of our wedding felt chaotic. Despite the things that went wrong, a lot went right. We had the right layout, tables, chairs, linens, napkins, plates, and silverware. Table numbers were placed on the right tables, signs and photos were displayed (albeit one on a broken easel), raffia fans were put out, and our signature drink, cake, and coffee were served. Also, though we didn’t really eat, we were told the food was good! The space looked stunning and people could not stop talking about how beautiful Barbara’s florals were.
PCS also handled coordinating our tent set up and break down, moving several items from their original locations to new locations throughout the evening, and received and served a fast food delivery we ordered. Though there were guests who commented on the disorganization of the staff, many more people commented on how fun our wedding was.
If you’re a detail-oriented bride, hire a separate day of coordinator. With PCS, details got lost and information was not well communicated. Staff were not prepared to answer guest questions and, depending on who you asked, you were likely to get different answers. But, things looked beautiful and we all had a great time!