Joseph was the easiest person to contact. It wasn't just some 800 number that may or may not result in anything; he returned my call within an hour. He also came to our house with all sorts of examples and showed us things that we didn't even... know were details that were important.
Our engagement shoot was easy to book and Joseph even picked out a great place for us to have our photos done. He noticed so many details in the backgrounds of our photos that we didn't notice, but we would have hated to have those details in the backgrounds had we received prints on those photos. He was also very good at recreating images we saw online that we wanted in our photo album as well.
On our wedding day, Joseph was happy to go to whichever house we needed him to go to as the groom and I were getting ready in separate locations. Unfortunately, we did not have enough time to take all the family shots that I would have liked at our house...it is shocking how quickly the time goes. I do also regret not specifying that I really wanted as many family shots as there were bridal party shots, but that was my own fault.
Additionally, Joseph was almost like a wedding planner/Maid of Honour (sorry for making you female here) at the church and the reception hall. He was able to predict the things that I would and wouldn't like and tried his best to work with everyone in charge to have our day work out as much as we wanted. We also had some times when we had wedding crashers that were making the female guests uncomfortable and Joseph was able to take care of the situation for us.
We just received the final albums and the quality is wonderful. We got the album with the crystal cover as well as two parent albums for our parents. Joseph through in a whole bunch of mini albums to share with other people that might like them.
His personality fit in so well with us that the photo taking sessions were just pure fun, which made for some very natural photos.