Philadelphia Diamond Company

I choose Kenyatta Black because he is black and the Diamond Co is "Beyond the Vows" sponsor and I love "Beyond the Vows", marriage program. Kenyatta Black has a lot of experience but could use a little more customer service skills. My husband who was my fiancé at that time, upon my recommendation bought my engagement ring and wedding band from him. I doubt if I will see any other rings like them. We had a little problem in the beginning not with Kenyatta but with each other I called to cancel the transaction, but my fiancé called right back and continued the purchase. I also referred a good friend of mine to him, and he took good care of them. I love "Beyond the Vows" program and I will check out any further recommendations.

Such a disappointing experience. We sought out this jeweler in March to create a custom engagement ring and walked away from negotiations in August with nothing to show. *Mr. Black was, at all times, condescending, hard to pin down, and arrogant. Besides the deposit, he never provided any official estimates on the cost/time frame for design. He had a check-in offer listed on his Yelp page, but hesitated when asked to use it. No reasoning provided. Didn’t make us feel welcome during our appointments, and talked over us, or down to us. Never even offered water or refreshments on hot days, though he has a mini fridge with these items near his desk. *During our first appointment, he showed us emeralds he had on-hand. They weren’t what I was hoping for, so I asked if he could get more stones to choose from. He refused to find us other pieces because “they don’t sell well”, then went on to tell us that he’d these for several years already. We were left to find our own stone. When we did find one, he took every opportunity to disparage it, pointing out the flaws and talking about how it would crack, although I had already noted the issues. This happened again when I said I wanted to include black diamonds in the piece. *Mr. Black did not prepare for our first meeting at all. Was unable to recall the things we had already talked about and didn’t even have a copy of my scanned design ideas on-hand. Spent the meeting searching for them in his email, only to say he didn’t receive them. *Mr. Black claimed he loved artistry/custom pieces, but only had a superficial understanding of the symbolism we wanted to imbue in our ring, as if it was just a silly trend. He also had no idea how to collaborate. I brought in designs with the preface that I was open-minded, to see how he could improve on my ideas, but he always used his slippery ways to corner me into moving forward with the design as drafted, rather than doing any actual work on it. The rendering that we received was so generic that it negated the point of a custom piece. Despite the fact that it was supposed to have been a final product, it was unfinished and did not include any of the feedback I provided. When I mentioned this on the phone, he again tried to corner me by saying that the finished piece would have everything that was missing…which completely misses the point of a rendering in the first place. *The biggest issue of all—throughout the whole 5 months we worked together, he barely maintained contact with us, and ignored my phone calls altogether (but answered my fiance's sometimes). Few updates on the progress of designs. One total call to check on our progress acquiring stones. Never transparent about the jewelry making process in general, so we had no idea what our next steps were from appointment to appointment. One glaring example of his lack of communication was near the end of our interaction—after receiving an (incomplete) rendering, I told him I’d send an email that evening with feedback. I believe a week went by without any response, so I called to check on things. When he answered, he said he hadn’t received my email, so I asked why he hadn’t called or text to let me know he didn’t receive it. His response? “I have other clients that I’m working with.” And he had the nerve to sound upset, as if I was in the wrong for asking. That was the final straw. But honestly, I wasn’t surprised—he didn’t even have our numbers saved at this point, and barely knew our names.

My experience at the Atlanta Diamond Company was fantastic. I had been searching for months for a wedding band and was becoming frustrated at my inability to find what I was looking for. After talking with Kenyatta for about 15 minutes he was able to find exactly what I wanted in the price range that I wanted. I came in the store expecting to only peruse the selections and to keep shopping but came away pleasantly surprised at Kenyatta's solution. Kenyatta and Nicole were patient and supportive. Not only did I like my ring, but my wife did too :) I would definitely recommend shopping at Atlanta Diamond Company. The store is in a great location and looks immaculate!

I scheduled an appointment with Ken online for a Saturday morning, and I got a voicemail a few days later that he needed to cancel because he wasn't going to be open. I was like whatever it happens and rescheduled online for a Saturday morning two weeks later. Got a voicemail two days before the appointment saying Ken unfortunately needed to cancel because he was going to be out of town. At this point I'm upset because I've been cancelled on twice and my wedding is in a couple months. I called back and left a voicemail saying it was unacceptable to cancel on us twice and we wouldn't be rescheduling. He called back two times in a row, which I didn't answer because I was at work; it's very unprofessional to call a customer twice in a minute--obviously I didn't answer because I wasn't free. He left me a BS voicemail giving ME an attitude saying he didn't remember cancelling me before, but he was just calling because he needed details for our meeting or would need to cancel. This was a complete lie because I have a voicemail of him saying he needs to reschedule because he is going out of town--not to mention I filled in two pages of details when I scheduled online, both times. If he had apologized and admitted his mistake, I would not be writing this review. Lying to your customers is not good business practice and neither is cancelling twice--then forgetting you even cancelled in the first place.