The initial meeting was amazing. We shared pictures, talked about our colors, the venue, etc. and it seemed like she understood exactly what we wanted. The price was great, and in-line with what we were expecting.
As we got closer, we had her q...uote, and subsequently paid for the assembly of 30 submerged flower vases which we originally thought we would assemble (tip, just pay the florist to do it).
The day of the wedding comes and she shows up to start decorating. Numerous problems:
She didn't have a branch for the pictures to hang from in the entry centerpiece. My brother in law actually went outside and snapped off a branch to use.
We had talked about and sent pictures of the boutonnieres being purple Calla Lilies, but they were noted on the quote as "purple flowers", and came as carnations.
The Smilex for the entry railing had branches sticking into the staircase which made our reception entrance akin to a hike through a thicket of greenery.
She brought a single bag of clear pebbles for 30 submerged flower vases, and only tied the orchids to each other, which meant not only did they float, but they did so with green wire attached to the bottom. Typically they are secure to a washer to sink them. My family ended up assembling all of the vases while I ran to 5 stores to find the clear rocks. Her husband initially tried to use Green rocks to fill the vases (our colors were purple and black).
Last but not least, the bridal bouquet which was supposed to contain purple callas and black roses had red callas and white roses. And not a purple red, a very very red red. My, now wife, was distraught. Luckily our photographer worked some lighting magic and photoshop to make the pictures look better. When I raised concern about this before the wedding she said "I ordered purple". I'm not sure if she didn't look at them when she made the bouquets or what, but they were red, and if she was shipped those, she should have found an alternative.
I called the next day and let her know I expected a partial refund, especially for the 160$ in labor and supplies we paid for the submerged flower vases. Her first offer was only to refund $150. After pointing out the other mistakes above, we settled on a 400$ refund. I still think it's too much, and would have preferred no refund and the correct order, but we'll move on, and I recommend you do as well. Flowers are one of the things that are subtle, but noticed, in a wedding, and for us, she failed.