We had a pretty good experience with Pin Me Up with some small snaffus - but also some great moments. First, when I went for my initial hair trial appointment, there had been some ...kind of mix up in the scheduling or location and my stylist was not there. Dana reached out while I was on site and we got me rescheduled super quickly, so it wasn't a huge deal. PMU said they would "make it right", but didn't specify what that meant, and nothing ever came of it.
One success was at my rescheduled hair trial: my stylist executed my requested style perfectly, and then I promptly realized that I didn't like it! I have to emphasize that that was on me - not the stylist, who followed my request exactly. The stylist then jumped in with some suggestions for tweaks that helped me feel more confident and improved the style while staying in line with my vision.
My day-of hair turned out great. Because of the hair trial, I was nervous about how it would come out, but I shared a couple more ideas for tweaks, and it came out beautifully. I got a lot of compliments, and my now husband and I both loved how it suited my style and the dress I was wearing.
Pin Me Up also accommodate three last minute additions to the hair schedule when our moms and an aunt asked to be included. It was super easy to make schedule updates and to modify the contract to include the extra styles.
Our stylist did a nice job with everyone's hair. We kept our styles pretty simple, so I'm not sure how more complex updos would look, but our simple styles turned out lovely.