My husband and I were married in May at the Carriage House. The location was my dream venue and we could not wait for our wedding. Every single thing was perfect and wonderful, except for one person working the event. The food was fantastic, th...e venue is beautiful, everything had been set up to a T! The staff had been so helpful during the planning process. It was truly a dream, minus the bar manager.
Upon arrival she immediately had an attitude with myself, my mom and my mother in law. It was raining outside and the original plan was to have cocktail hour in the covered area, she suggested that we move the cocktail hour inside, which we were open to, but the event was not set up inside yet. So we had our guests stay in the outside (100% covered) area for cocktail hour until the venue was set up. She told us we were not running it the way she would run it. I, personally, wasn't aware her opinion was of relevance, as it was not her wedding or her money. The rest of the night she was miserable. Slamming glasses around behind the bar, telling our guests (several who had only had 1-2 beers) that they needed to drink a water before they could receive another drink. All of our guests were over the age of 21 and we had provided a shuttle service to and from the venue. Many guests brought this to our attention so we (the bride and groom addressed it), the woman then said it was only 2 people she had told that, but was not able to show us who those individuals were, but decided to close the bar down (she had additional excuses like someone shoved her and someone called her a name). After a short while, a very nice girl who worked at the venue told us the bar was back open and all was okay, only for the grouch of a bar manager to come back in and insist the bar was closed and for the police to later show up. The police were visibly embarrassed that they were called to the event, as the bar manager played a 'he said she said' game that neither the police or we were interested in. Based on the way it was handled, I truly felt like we were having our wedding in a trailer park club house vs. Pine Knob. It was a HORRIBLE way to end our evening and totally changed our image of Pine Knob.
If you read the reviews, many, many, many people have had the same experience with the bar manager and Pine Knob replies with nothing but excuses for this individual. It is a real shame. The entire event was absolute perfection, minus the one woman who was clearly on a power trip. If someone asked me if I would suggest Pine Knob, I would say no. To pay that much money and be treated the way we were is absolutely unacceptable.