Pink West Salon

For my bridal hair trial, I was told by the stylist to come in with freshly washed hair, with zero product. I have tight, natural curls. Every curly girl knows how terrible that’s going to look, so I was really hesitant, but I did as I was told. When I arrived it was super clear that they didn’t know what to do with my frizzy, untamed locks. There was some back and forth between the owner and the stylist before I was spritzed with a leave in conditioner and the stylist begin. I asked about additional products and I was told that I’d be buying several products later…. news to me. At this point I was fighting tears. I had really hoped this would be a good appointment and I was so disappointed. Despite myself, it was written all over my face. When I objected to buying a ton of products, when I already have quality products at home which I know work well with my curls, the owner returned. She berating me about not being flexible and me needing to work with them... what? Like literally what? I hadn’t been arguing. I had been having my own personal meltdown in the salon chair- trying to figure out how I got into this situation with professionals who don’t seem to know basic curly hair care…but I wasn’t arguing with anyone. I couldn’t understand why she was accusing my and acting like I was being ridiculous. I finally said I didn’t think we’d reach an agreement and I left… I really felt pushed out the door. They refused to schedule a hair or makeup trial unless I paid a deposit for the wedding day, so I knew that’d be lost, but I emailed the owner the next day to cancel the hair and makeup services I had scheduled with them. I felt like it was worth telling the owner, whom I’d had such a negative interaction with, what my experience at her salon had been. I didn’t want anyone else to have my same experience. Also, I’m also generally opposed to blasting anyone on review sites without giving them a chance to defend themselves. She replied to tell me I she didn’t bother to read my email, before she then denied my experiences, told me I was projecting, said that I’d heard wrong, before telling me to never contact her or her salon again. Literally why would I ever want to talk to this person again? So at this point I feel fine in saying, don’t take your curls here. Just don’t.