About this vendor
Based in O'Fallon, IL, Piper and Finch is a wedding invitation company. Offering custom and semi-custom pieces, this business can provide as much or as little detail on your order as you would like. Drawing from personal experience, owner Bailey Pain is pleased to assist couples to stand out in the world of wedding stationery.
Piper and Finch is dedicated to distinct designs that are anything but run-of-the-mill. After noticing that exceptionally crafted invitations tended to be on the pricer side of things, Bailey was pleased when she found a graphic designer who offered affordable solutions. Inspired by this experience, Bailey set off on her journey to offer other couples stationery that doesn't break the bank. From there, Piper and Finch was born.
Bailey aspires to assist couples in their endeavor to convey their theme, personality, and unique narrative through one-of-a-kind invitations. Offering personalized services and tailored products, Piper and Finch achieves just that. Making processes fun is part of the package with this company, and you can count on your ideas being heard. Welcoming and delightful crafty, Piper and Finch is ready to hear from interested clients.
Details
Business Attributes
- Woman-owned Business
Invitations & Paper Goods
- Calligraphy
- Custom Invitations
- Paper Goods
- Escort & Place Cards
- Guest Books
- Menus
Reviews
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4
out of 5.04 reviews
Unfortunately, this was an extremely disappointing and stressful experience.
Communication throughout the project was consistently difficult, timelines were repeatedly missed, ...
and instructions provided in detailed emails were often not followed. The overall turnaround ended up being approximately two months later than expected.
The biggest issue was that the final envelope addressing mailed to guests did not match the approved proofs. Formatting, capitalization, line spacing, apartment placement, and surname presentation were different from what we expected based on the proofs provided. Additionally, no final proof of the addressing was sent after the address spreadsheet was submitted prior to printing.
There were also charges and printing upgrades that we did not feel were clearly communicated during the process, which added additional frustration.
The multiple revision rounds were often caused by instructions not being followed correctly, changes being made without approval, and a lack of clarification when questions could have easily been asked. Communication only somewhat improved after our wedding planner became involved.
Overall, the experience lacked the professionalism, communication, organization, and attention to detail that you would expect during such an important part of wedding planning — especially at this price point.
For the amount charged, the level of quality, organization, communication, and overall customer service did not match the experience we expected. Unfortunately, the final product and process did not feel worth the price paid, and based on our experience, I would not recommend this vendor.
Bailey at Piper and Finch does beautiful work, and we were so excited when we found her to do our wedding invitations. Her invitations were unique and matched the style we wanted f...
or our wedding perfectly! Bailey was extremely responsive, professional, and helpful. The excitement of getting our invitations was the best, and I’m so happy we went with Piper and Finch!
Bailey is so easy and fun to work with! She made my vision come to life so seamlessly. We met over a charcuterie board and champagne to discuss my vision and I have received so man...
y compliments on my invitations! She also was able to put together a great program. Highly recommend!
Piper and Finch is the best company for invitations around!! Bailey creates the most beautiful invitations that you and your guests will love. We utilized Piper and Finch for our c...
ustomized wedding invitations. . When guests received our invitations, we immediately received complements on the invites. Comments included
- " Gosh, they are just breathtaking!:
- "OMG, your invitations are beautiful
- "Your wedding invitations are the most gorgeous invitations I have ever seen. I absolutely LOVE them"
We can't thank Bailey at Piper and Finch enough for making our dream invitations become a reality!
Contact
309 West Deer Creek Road, O'Fallon, IL
Piper and Finch's photos