Piper and Finch

and instructions provided in detailed emails were often not followed. The overall turnaround ended up being approximately two months later than expected. The biggest issue was that the final envelope addressing mailed to guests did not match the approved proofs. Formatting, capitalization, line spacing, apartment placement, and surname presentation were different from what we expected based on the proofs provided. Additionally, no final proof of the addressing was sent after the address spreadsheet was submitted prior to printing. There were also charges and printing upgrades that we did not feel were clearly communicated during the process, which added additional frustration. The multiple revision rounds were often caused by instructions not being followed correctly, changes being made without approval, and a lack of clarification when questions could have easily been asked. Communication only somewhat improved after our wedding planner became involved. Overall, the experience lacked the professionalism, communication, organization, and attention to detail that you would expect during such an important part of wedding planning — especially at this price point. For the amount charged, the level of quality, organization, communication, and overall customer service did not match the experience we expected. Unfortunately, the final product and process did not feel worth the price paid, and based on our experience, I would not recommend this vendor.