PKA Photo & Video

t your experience left you feeling anything less than satisfied, as we strive to provide every couple with professional and memorable service. We would like to address some points in your review to provide clarity for others who may read this: 1. Booking, Cancellation, and Rebooking: You initially booked our services in January 2023 for your June 16, 2023, wedding. Two months later, you decided to cancel your contract, explaining that a family member would be handling your wedding photography. Despite having already completed your engagement photos—photos you expressed satisfaction with—we respected your decision and processed the cancellation. One month later, you returned to us requesting to rebook under the same terms as your original contract. We accommodated this request without hesitation, prioritizing your needs over the inconvenience of adjusting our schedule and workflow. 2. Unforeseen Attire Issue on Wedding Day: On your wedding day, Mia encountered an unexpected issue during a prior session when her clothes were soaked at the beach. To avoid being late, she stopped to purchase replacement attire. While the options were limited, Mia prioritized being on time and ready to capture your special day. At the time, both you and Andrew expressed understanding, even stating it was “no big deal.” We regret that 18 months later, this became a source of disappointment for you. 3. Post-Wedding Deliverables & Timeline: • Photos: We delivered thousands of your wedding photos within 24 hours, and all your retouched photos within 4 weeks—a timeline that far exceeds industry standards. • Photo Album: Our contract clearly states that clients have 30 days to select images for post-production, including albums. Despite multiple reminders sent on 7/12/2023 and 8/16/2023, we did not receive a response. In December 2023—six months past the deadline—you requested the album. Despite this, we promptly designed your album and sent it for confirmation. Unfortunately, we did not receive feedback. During a Zoom meeting, both you and Andrew committed to working with us for your album design and leaving a review acknowledging our extra effort. Neither commitment was fulfilled. 4. Additional Gifts Not in Your Contract: As a gesture of goodwill, we provided you with a highlight video—a service not included in your original package. Additionally, you received over 500 retouched photos, far exceeding the 350 outlined in your contract. You also benefited from a grand opening special deal price for your package. These extra efforts demonstrate our commitment to ensuring your satisfaction. 5. Photos & Editing Style: We offered two complimentary rounds of revisions in case you had concerns about the editing style. However, we never received feedback or requests for changes. It’s also worth noting that you continue to use our photos on platforms like Instagram and WeddingWire, which suggests you were happy with their quality. 6. Professionalism and Reviews: Your review—posted 18 months after your wedding—seems inconsistent with the gratitude you expressed in previous conversations. For example, in your email on December 27, 2023, you kindly wrote: “Happy Holidays! We will get to writing a review soon, thank you again for all your patience.” We’re unsure what may have changed since then, as we consistently made efforts to address your needs and accommodate requests well beyond the original agreement. We would have welcomed the opportunity to discuss any lingering concerns directly, rather than seeing harsh reviews shared across multiple platforms without prior communication. 7. Deliverables Fulfilled: Beyond the album (which remained incomplete due to the lack of confirmation), all services were fulfilled as contracted, including photography, videography, DJ, and officiant coordination. Your USB drive containing final work and raw files was also delivered promptly in December 2023. Alice, we deeply value the relationships we build with our clients and the trust they place in us to capture such significant moments. While we respect your perspective, we believe it’s important for others to have a full understanding of the context and efforts made to meet—and exceed—your expectations. We genuinely wish you and Andrew all the best as you continue your journey together, and we remain grateful for the opportunity to have been a part of your special day. Sincerely, Mia and LaRon Kampka Owner, PKA Photography

ind words from you both. Thank you sincerely for taking the time to share your thoughts. We truly appreciate your support and it motivates us to keep striving for excellence.☺️ Thank you so much for your thoughtfulness and support. Wishing you both a happy and fulfilling life together! 😊🌟 Mia and LaRon 🩵