Pond House Cafe

Beautiful and intimate!

My husband and I picked the Pond House Cafe because it was a special date location. Everyone we worked with was warm and accommodating. Our coordinator answered all of our questions and helped us meet any special requests. On the day of the wedding, everything ran smoothly.... Read More The wait staff was friendly and even danced with the bridal party while we waiting in the wings to get started. The hall was decorated for Christmas and they really outdid themselves. It was stunningly beautiful and more than we expected. The food was fantastic too! We got tons of compliments from family members and friends about the Pond House and are so happy with our choice!

Our Wedding 10/26/13

My husband and I loved this venue from the start. The dramatic floor to ceiling windows, along with twinkling Christmas lights, a fireplace and seasonal decorations were exactly what we were looking for for our theme of "rustic elegance." The food was amazing and unique -... Read More presentation to match. The one downfall is that there is no bridal suite for the bridal party to hang out in prior to introduction. Other than that we could not say enough positive things about this venue!

Gorgeous Venue -Wonderful Food- Best Value

Since Ii planned my vow renewal to be held in Elizabeth Park Rose Garden I decided to check out The Pond House Cafe which is located with-in the park And am I glad I did. I worked with their event planner Dianna and thanks to her and her attention to detail ended up with a... Read More perfect day and incredible reception. The cafe itself looks quite casual from the outside but the venue room is gorgeous. Twenty foot ceilings and enormous floor to ceiling windows look out over a small lake surrounded by trees. Depending on your event and number of people the cost for the venue includes, venue room , table,and linens. The food was amazing by far the best value and great service. We had their in-house pastry chef make our Lemon, Mascarpone,2 tier vow cake and the guests swooned. Best cake we've ever tasted! Perfect!

Absolutely loved the pond house! We chose it because it’s such a beautiful face with absolutely amazing food. And when my dad got sick the week before my wedding, they were very helpful and accommodating, completely willing to move the date if needed. Just wonderful people,... Read More wonderful staff, and a wonderful place.

Our wedding at the Pond House was a winter wonderland. The Pond House does an incredible job decorating the entire space in an elegant and beautiful way. If you don't mind having a holiday theme wedding, get married in the winter months! My husband and I only had to provide... Read More centerpieces. Andrea was our coordinator: she was flawless. She was so attentive to the needs of not only my husband and me, but also the needs of our parents and my elderly grandparents. She listened with care and answered my hundreds of questions quickly. She was phenomenal in every way. My only complaint is that the sirloin did not live up to the other meals. We also had the chicken coq a vin (wonderful), salmon (amazing) and the vegetarian spinach and ricotta gnocchi (scrumptious). The sirloin just didn't give me the same "wow" as the others. But, overall, the hors d'oeurves and all other food provided was excellent!

The Pond House was amazing. We are SO glad we found this beautiful venue. We had a small issue with our assigned planner, but after discussing the issue with another staff member we were immediately set-up with someone else who was exceptional. Our guests were very impressed... Read More with the beautiful grounds, the room and especially blown away by the delicious food. The staff was attentive and professional. It was perfect from start to finish and we would highly recommend this venue to anyone!

We had our beautiful wedding at the Pond House on September 29, 2017 and it was the most amazing night of our lives. It was absolutely indescribably incredible. From our first visit, we knew the beautiful reception room was just for us. We envisioned a fall theme, and the rustic... Read More ceiling with twinkle lights and the gorgeous florals created that feeling effortlessly. Diana from the sales department was amazing and answered all of our questions. A few months before the wedding, we were invited to a plated tasting. When I tell you that this was the most generous event that I've ever attended...I'm telling the truth!! They offered all of the couples huge portions of each appetizer and entree, and allowed us the chance to meet the chefs and ask questions. As our wedding approached, Andrea and I communicated back and forth over email on a weekly (and eventually daily) basis. She was unbelievable - always prompt, kind and even gave me her cell phone number in the last few weeks for any last minute questions. We had our wedding ceremony and cocktail hour on the beautiful patio, which was breathtaking. The reception room is so elegant that I wouldn't have even minded having our ceremony right inside there. We received so many compliments from our guests about the gorgeous rustic interior. Throughout the night, Andrea was there to guide us every step of the way. She coordinated everything from our processional to when we should be cutting the cake. She checked in with us frequently to make sure we were eating as well! The food was delicious - all of our guests complimented us and said that it was the best wedding meal they've ever had. The waiter and waitress staff was so friendly and kind. Kim was wonderful and I loved seeing her enjoying the music as well! Also, the bartender Jen was AWESOME - I found out later that she went next door to grab me Amaretto because I asked for an Amaretto sour! She has the coolest personality! I cannot emphasize how perfect this venue is...from the room itself to the food to Andrea and the rest of the staff...it was purely magic. I would highly recommend this venue to anyone looking for a rustic, intimate experience in the CT area!

Beautifully decorated venue in a beautiful setting. Excellent food, friendly staff (coordinator, bartenders and wait staff). There is limited parking during rose season - we rented buses for the day. Overall, I'd highly recommend.

If someone asked me what I would change about my wedding reception at the Pond House, I would say nothing at all. The entire evening was gorgeous and went off without a single hitch. And I have to say, this venue was the most attractive and most affordable venue we visited. I... Read More couldn't believe that a garden location with an outdoor patio and floor to ceiling windows would ever be in our budget but we actually came in under budget for our wedding! And the staff was amazing. Andrea was our coordinator and she could not have made planning our reception any easier. Each question we had was thoroughly answered and she gave us great advice throughout the entire process. I didn't have a single concern about the evening knowing Andrea and her staff were there. She was simply amazing. Thanks, Andrea! AND the food! my goodness was the food amazing. The portions were significant and by far the best wedding food I have ever had. Also probably just hands down the best food I have ever had. My husband and I would like to thank the Pond House Cafe for the best night of our lives. I would recommend this location to anyone and everyone for any occasion they may be having. It was truly perfect.

If you want to be treated like absolute royalty and have an amazing event go with the Pond House Cafe! It's a beautiful venue tucked inside gorgeous Elizabeth Park. The staff is wonderful and helpful and I can't say enough about Elena who helped plan our event. She was awesome... Read More

I chose the Pond House because when we walked into the banquet area, it looked just like a barn to me. They have Christmas lights wrapped around the beams on the ceiling and I loved the huge fireplace. I really wanted something farmhouse rustic, but actually using a barn would... Read More have been in the end too expensive. I also liked that before I booked the venue, I could at least sample the food that came out of the kitchen so I had an idea what we were getting into, because food is so extremely important. Most other venues that JUST do weddings and functions did not allow you to try the food at all until you were booked and had forked over a substantial amount of money, which made me uncomfortable. I also loved the Pond House's proximity to Elizabeth Park for the purposes of group photos, which turned out amazing. EVERYONE at my wedding said that it was the best wedding they'd been to, and I think in addition to my DJ (Aaron Topfer, USE HIM) - this venue was the reason. It was beautiful, reasonably priced, and the food was excellent, one of the best meals I've had in my life. They are also MUCH more accommodating with family that wants to help - my sister-in-law did the flowers, and a friend of the family did the cake - they didn't force either of them to get a rider on their insurance policy or get a license from the state to make the cake. I am so happy that I overruled my now husband and went with this place, and he told me he's happy I did too. If you're looking for a place to impress on a budget (mine was under $17K) this is the place for you.

Susan at the Pond House was amazing. Our reception was beautiful, the food was great and our guests had the time of their lives. I couldn't have asked for a better evening.

We had the most wonderful wedding at the Pond House Cafe at the end of June. It was truly fantastic. We had Susan as our coordinator and we loved her. She is so knowledgeable and gave us so much valuable advice. The whole night was perfect they executed everything beyond... Read More our expectations.

The Pond House is a great option if you are going for a rustic Connecticut feel. It is also really affordable given the prices in the area. We had a reception of just over 100 people there and everyone complimented the venue and service of the Pond House; absolutely beautiful... Read More and high attention to detail! I highly recommend the evening option for a wedding! (Suggestion: do the plates dinners!)

The pond house was the first venue that my husband and I looked at. I knew the minute we walked in that it was "the one"! We put a deposit down that day and quickly viewed about 8 other venues in 1 week and none of them compared. We are so happy we went with our gut and chose... Read More this amazing venue (if your reading this review you will not be disappointed in them) We got married August 8th, 2015. The venue has a very unique vibe to it which we LOVED. It's very pretty with a modern and eclectic twist which fits and compliments Elizabeth Park. The windows are from floor to ceiling, the exposed beams have small twinkle lights that add a romantic feel and along with window tea lights that are on for the whole reception. They decorate the venue for each season, but you can easily add more to give it a personalized feel. Even if you aren't the decorator or you don't have a wedding planner, the venue still looks stunning with their seasonal decor. The food. It's absolutely amazing. The chef does a fantastic job with unique but very tasty creations. They had a great presentation from apps to dinner. You choose from two bakeries for your cake - we used Cakes by Donna. It was the exact cake that I imagined and it tasted delicious. I added extras to our menu like pasta with vodka sauce and mini cannolis to each table. The staff was great. We worked with Diana for all the booking and deposits and she was awesome. Very organized and easy to work with. We started with Susan for our wedding coordinator but a few months before our wedding Andrea took over. Both Susan and Andrea were fantastic. Andrea is the one who took our vision and made it reality. She was also in charge all my decorations. She wrote down every detail and it came out beautifully (I did all my own wedding planning and brought in about 12 tubs of decorations!) but she displayed everything perfectly. Our total wedding was about 170 people, and while we were close to the max number of guests, we still had a great size dance floor near the DJ. The outdoor patio was amazing and was great extra space for an August night. We had our photo booth outside which was a big hit. We got married in the perennial garden in Elizabeth Park which was a beautiful outdoor setting. The Pond House location made it so convenient for guests to park and walk from our ceremony to our reception. Everyone loved the convenience of our wedding. All in all, the Pond House is a beautiful venue for a modern but not over the top rustic feel. There were a few things I wished were different, such as the bathrooms and the bridal suite. In the grand scheme of things, neither were a big deal. The reception room shares a bathroom with the cafe guests and I really wished there were separate bathrooms for the price. Also, they do not have a bridal suite, which might bother some brides. We were very happy with our decision and would not have changed our day at Elizabeth Park and the Pond House!

Amazing!

The pond house was amazing! The waitstaff and wedding planner, Lexie made everything run smoothly and the food was delicious! Everyone was talking about the appetizers and the meal. Lexie worked with my venders to make the night magical and was even amazing with some of my... Read More guests food allergies ! The space is gorgeous and a perfect venue for a wedding!!!

Magical

We had our wedding at the Pond House and we couldn't have asked for anything better. Susan, our wedding coordinator, was amazing. She made sure our special day went smoothly. The food was absolutely amazing. I had specially requested a squash risotto and the presentation was... Read More breathtaking. My husband had the short rib and he said it was delicious. The food was definitely a big hit. The waitstaff was so helpful and friendly. Since I have Celiac Disease I had to keep asking if things were gluten free, but they came back to me with the answers so quickly. The decor was holiday themed and absolutely beautiful. Overall it was the perfect evening.

Beautiful Venue with AMAZING Staff!

I am a bride who lived out of state and had to select a venue in one weekend of visiting. Doing my reseach beforehand I found The Pond House Cafe and just from the pictures on their website and menu selections I could tell that this was probably the place I wanted to hold my... Read More reception. After visiting the gardens surrounding the venue and finding out we could hold the ceremony in the park (done via the City of Hartford) I was sold! The venue itself and the surrounding gardens are so beautiful even when not in bloom! On my first visit I met with Diana who showed me around and answered all of my questions. She was very thorough and went through all of my options for the room setup and alternatives if I had to do my ceremony in the venue vs the gardens if there was inclement weather. She was very down to earth and easy to work with even though we hadn't actually booked there yet. She was excited about their venue but wasn't pushy or too "salesy" to try to convince me to book there, unlike some other venues I visited. Those who live in CT know how expensive things are there and while our wedding total rounded out close to the national average these days, I found that The Pond House was on the lower to moderate end of the spectrum and what you got for the price was well worth it - open bar with quality brands, more hot appetizers than most other places, cake included and another dessert option. I immediately knew that it was the place for me! After booking I was passed over to the coordinator for my event, Susan. Although Susan was now my main contact, Diana was still always available and willing to help with whatever I needed. She was fabulous! The same goes for Susan! I can't even put into words how much I loved her as out site coordinator! Working with her was so stress-free. By the date of the event I was so comfortable just dropping my stuff off and letting her go at it. I just knew she understood my vision and would make the room beautiful! Susan is so kind and sweet and really went out of her way to make sure our day was perfect! Even when there was a little mix-up with our credit card billing, she took it upon herself to work with our CC companies to resolve the issue so that we could enjoy the night and our honeymoon with no worries. Susan was so accomodating with everything! We opted out of a champagne toast but still made sure that my new husband and I had some to toast with ourselves, she accomodated my grandmother with a special meal due to dietary restrictions, and she let me bring in an additional outside treat for a late night snack - something most other venues don't allow. She was also fabulous at making some last minute adjustments to our meal counts as we had some unexpected changes. If I could do it all over again I would most certainly choose The Pond House for my wedding, or any other event for that matter! The service, staff, and location are amazing! I could go on and on and on even more about this venue.....if you're considering looking here you won't be disappointed!

Perfect unique venue!

The Pond House was the perfect venue for my wedding... you get the beauty of Elizabeth Park and a unique setting that is not just a hotel ballroom. They even have a new outdoor patio area where we had our cocktail hour that is gorgeous! Beyond the space, my coordinator Susan was... Read More amazing. She was so patient as I changed my final count and tweaked food choices what felt like a billion times in the weeks before the wedding. On the day of she helped execute all the details I had worked so hard on flawlessly. Oh and the food was so good... the appetizers were a hit with all the guests (tempura asparagus and potato bar amongst others!) and we loved the buffet. They even provided me my own plate of gnocchi since I don't eat meat. I cannot say enough about everyone at the Pond House, they made our reception great!

Amazing Experience

We really wanted this venue, so we booked it about a year and a half out. Compared to some of the other venues we looked at, this was fairly affordable. We knew of it from going to the cafe all the time so we knew the food would be good - it was. We got so many compliments on... Read More everyone's meals and appetizers! Susan was a delight to work with (although not the fastest by email if that's your preferred method of contact, as is mine). She guided us through the whole reception process - what we should bring, what they would provide, when to have things checked off our list. She worked with the DJ to take care of the whole evening schedule and set up all of our decorations, which turned out just like I wanted. She's personable and easy to work and get along with. The venue itself is GORGEOUS. If you've never been, I recommend you take a peek. Just the right amount of rustic romance while still keeping it classy. We didn't need to decorate the room really because they keep the venue so beautiful with all of their own foliage and flowers and twinkling lights. I'm so happy we had our wedding here, it was exactly what we wanted!

Our garden wedding

Although my husband and I were very happy on our wedding day, there are several reasons I was disappointed with The Pond House Cafe. One being that the staff chose to ruin our place cards by marking them with highlighters to indicate meal choices. Now this wouldn't have been a... Read More problem, but we paid $0.30/Swarovski crystal (which were different colors) to indicate the meal choices, as well as we gave a list by table number with the meal choices. Another annoyance was how understaffed they are, especially since this venue isn't exactly inexpensive. More than half of my guest did not receive the butlered hors d'oeuvres, including the grandparents of myself and my husband and my father. Literally my mother had to ask the waiters to make rounds, rather than going to the same people. I do have to admit that the venue is very beautiful, but the staff is lacking. Another big deal was the fact that my florist had to wait over an hour past the time told to be there due to the fact that they did not have the room setup and ready. This also prevented my photographers from getting into the room and taking pictures prior to the guests arrival. Even though I love eating in the cafe, I wouldn't recommend this venue for a wedding, unless they add more staff.

Beautiful, Unique Wedding Venue

My then-fiance and I had checked out a bunch of places for our wedding venue until we stumbled upon The Pond House in West Hartford, CT, and immediately fell in love. The Pond House is a whimsical-looking building overlooking a little pond in the middle of a stunning park. (We... Read More had our ceremony in the Rose Garden Gazebo, which was just a short walk away from The Pond House). The space for the reception was gorgeous, airy, and beautifully decorated even before we brought our wedding decor. Susan, the reception coordinator, sometimes took a while to get back to me, but she was extremely helpful and answered all my questions. I also didn't like the fact that the contract said the menu could change and the prices could go up later. (The menu did change, but we were able to still go with the 2012 menu choices. The bar prices didn't change at all. It was just turned into all five-hour options.) With that said, the food was phenomenal (except they forgot to bring out the mashed potatoes), and I didn't have to worry about a thing on our big day. I can't wait to go back to the restaurant part of The Pond House for our one-year anniversary, and of course, visit the beautiful gardens again!

Absolutely magical!

We almost didn't work with Pond House because of our first encounters with Lisa. Long story short--don't work with her--go straight to Susan and you can't go wrong. Susan convinced us to give them a chance and they were the best possible venue for us. Susan is fantastic,... Read More relaxed, highly competent and remained that way until the very last detail was done. We were also extremely impressed with the chef and kitchen. They designed an entire vegetarian (and some vegan plates) buffet from some suggestions we offered about favorite ingredients and dishes we'd had at a vegetarian restaurant. The chef went above and beyond in creating little masterpieces. The food was so good, we still think about it! Even our meat-loving guests were raving about how delicious everything was. The decor was elegant and beautiful; including the hand-built bar. The bartender got rave reviews from our guests too. Everything was perfect; we're glad we gave them a chance. Totally recommend!!

Rudeness

I never bothered to see this venue, but I do hear it's gorgeous. However, the woman I had talked to before deciding if I wanted to pursue them or not was quite rude. She told me that I better book the place before even seeing it or else I'd lose out,and I told her that we'd... Read More really have to look at the venue before booking, and she said " well I can't hold it and we are busy so I guess you will just lose out." I just did not like the woman's attitude that I dealt with, so I never bothered to take a look. And my coworker's daughter said that the woman at this venue was rude to her as well.

Absolutely LOVED the POND HOUSE

We had our wedding at the Pond House in late August. Everything went perfectly. The food was excellent, guests had a great time, and the Garden Room looked beautiful. My guests continue to rave about how pretty the room was. Maxine was a great from the moment we met to the last... Read More second of the wedding. She was on top of everything, set up all my decorations,etc perfectly, and made sure I had everything I needed at the reception. We did have another coordinator that was hard to get a hold of and not as easy to work with, but once Maxine stepped in, I was at ease!