Pontarelli Companies

Pontarelli provided continuous round trip ground transportation for 3 hours between our wedding venue and first look/wedding photo location. They were easy to book, we’re reasonably priced and went through a detailed call with us two days prior to review timeline, contacts and expectations. On the day of, they were punctual, had great tech tools for communication and coordination, and were able to accommodate last minute delays due to the rain.

If you plan to use Pontarelli for your wedding transportation, make sure to go through their direct website and NOT the Knot. I communicated back and forth with a representative for months and was told our reservation was secured and filled out a form with our payment info. I called a few months before our wedding to confirm because I had not received a written confirmation and the representative told me there was no record of us in the system and that it would be questionable if they could get us transportation for our wedding. Fortunately we were able to secure a party bus and from there everything went smoothly. We needed to make a few changes to our itinerary the week of the wedding and they did it quickly. The bus on our wedding day arrived early which allowed us to be ahead of schedule as we got married in downtown Chicago and you never know how long it will take to get to your destination. The bus was clean, very nice, and our driver was great! I would recommend Pontarelli to any couple for wedding day. Their prices are GREAT compared to other transportation companies we reached out to in the city!

Pontarelli was so amazing! We used them to transport our wedding party around the city for photo locations. They were responsive, flexible, and so easy to work with. We had to change our planned photo locations last minute because of weather, and Pontarelli handled it perfectly.

We used Pontarelli for a bunch of transportation throughout our wedding weekend. The experience wasn’t a disaster, but it could have been much better. First, the actual booking process was pretty clunky - there was a ton of back and forth to ensure that we would actually have what we needed. There were several instances where we articulated what was needed, then the quotes / confirmations had the wrong number and type of buses included. If we didn’t take it upon ourselves to follow up and correct things, the day would not have gone smoothly. That said, we made it through that piece and the transportation generally operated smoothly, up until the final part of the night - the ride from the wedding venue to the after party. We had three buses to get guests from Theatre on the Lake to HighLine, a 15 minute trip. Two of the three buses got completely lost, ending up on lower Wacker and taking 45 minutes to an hour to get there. I understand that mistakes happen, but this was literally their one job - to know the route and get to the destination. It was one of the only things that went wrong during the evening and it’s unfortunate because it seems as if it could have been avoided with a bit more (or any) preparation.

Communication could have been better. There was no music on the bus either. When asked to put some on, he said we wouldn’t be able to hear it. What party bus doesn’t have speakers or music? We ended up having to play music from our phone. Bus was also super bumpy.

Pontarelli was amazing to work with and really delivered on the wedding day. It was so nice to have a wedding vendor that I could literally just book and not have to worry about. We had the large party bus and it was top notch - super clean and very luxurious. David, our driver, was super professional too. There was even chilled prosecco waiting for us after we came back to the bus after our ceremony!!! 5/5 would definitely recommend for any brides out there looking to book wedding day transportation that you don’t have to worry about. My guests still are talking about how nice the bus was and how fun it was riding around Chicago listening to music on our way to the reception. You definitely won’t regret booking Pontarelli!

Loved working with Pontarelli! Everyone was very polite and accommodating. Pricing was very clear and transparent which I appreciated.

This was probably one of the biggest fails of the wedding day. We booked a 25 passenger mini bus for our wedding and the picture shown is not at all what we received. The driver arrived on time, yet when I got on the bus I knew my fiancée would not be happy. The pictures show black leather seats and wood floor and the bus was grayish seats, grey floor and white walls. No overhead compartments either as stated. The driver was courteous but not thoughtful in the sense that it was raining and parked with the entrance on the opposite side so I needed my friends husband to ask him to turn around to make it easier to get in, same thing on the way from the church to the venue. On the way to the venue the driver didn’t seem to want to play any music, the radio was pretty much just static and made for a boring ride. There was a miscommunication with the address as our venue was the old building of the new address and the driver almost refused to go to where the correct address but ended up taking us to the venue. Overall, I was very disappointed. Partly my fault as I thought I was clear on what I was getting but for brides I’d advise to ask a lot of questions and ask for actual pictures! I don’t think Pontarelli clearly shows what you’re going to get. Disappointed as I also could have gotten an actual party bus for the same price. Also, I just found out from my sister that after everyone had gotten off the bus, the driver asked the lady groomsmen, “what, no tip?” When gratuity is already included in the price we paid, very unprofessional! He ended up giving him whatever bill he had in pocket and now I’m super embarrassed my groomsmen had to experience that.

We had the hardest time receiving quotes back from transportation companies throughout all of Chicago. Pontarelli's had a fair quote back to us within 15 minutes of me emailing my request over their website. Our driver was safe and the ride was smooth. We enjoyed working with Pontarelli's and will recommend them to friends and family.

Very happy we used Pontarelli for our daughters wedding transportation. We felt our guests and family were transported in style from our Chicago hotel to the Logan Square venue. It was effortless in that the drivers were on time, managed to navigate through Chicago rush hour traffic during the Taste of Chicago and everyone got to their destination stress free! The drivers are pleasant, the shuttle limo buses we used were spotless, very comfortable and stylish. Very grateful our guests were able to experience a summer Chicago wedding safely, on time and in comfort. Thank you Pauline and Diane!

Pauline was organized and professional. We used a 40 person charter bus to shuttle our guests to and from our ceremony and a 12 person van for others in the wedding party. All went smoothly with no complaints from the people who used their service. Thanks Pontarelli!

We were a little discouraged when looking for one-way transportation options for our wedding because most companies only offer hourly minimums but then we found Pontarelli! They were able to accommodate all of our requests at a very reasonable price. Pauline has been great to work with and she genuinely cares about you and making your big day as special as possible. We are so excited for our wedding day and are at ease knowing that Pontarelli will be there to get us from place to place. Thank you!

Pontarelli was timely in their responses as soon as we reached out for a quote. We primarily worked with Pauline. All in all, they were great. The good, their drivers are top notch, stellar, on time (always early), and extremely professional. All of their vehicles are top notch, clean, and look brand new. The only constructive notes we have were regarding the communication, and charges to our credit card. Through the wedding process, the middle and end were a bit of a nightmare were the timely communication was lost - we had to reach out to other people, etc., but found out after the fact it was due to illness. Second, my dad's credit card got charged twice for charges that were mistakes. Make sure you watch your statements, and read the fine print on fees if you are x amount of minutes late to the transport vehicle. Also, we didn't get the champagne nor the "red carpet service" that was advertised and in our contract. It wasn't a big deal in the big picture/scheme of things, but still, when you promise something, deliver... we didn't have security on the vehicles, but were told we would still receive the bottle of champagne - we never got it. Would we use them again? Yes? Were they fairly priced? Yes. Simply use with caution during the process, read the fine print, and watch your credit card statements.

We used them for our wedding party and as a shuttle for guests to church and reception from hotels. Always were on time and professional. Pauline was helpful!

There were a few communication issues when setting up the reservation for our wedding (e.g. price change - but fixed/corrected, no reply to emails) initially, however, the day-of travel was great! Only day-of issue that we had was the van/bus (ADA compliant/accessible) did not look like the picture we were sent originally. However - the biggest focus was that it was ADA compliant, which we had no issues with!

I'm so glad that I booked Pontarelli for my wedding day! Pauline has been incredibly helpful every step of the way; I appreciate the level of detail and great communication. I would strongly recommend using them!

We used Pontarelli to transport guests from the hotel to the venue and back. Everything with went smoothly - from the communication during planning to the timing and service the day of!

I had a very pleasant experience working with Pontarelli. The day of the wedding they were punctual, and the bus was clean and comfortable.

BOOK PONTARELLI!!! We booked Pontarelli to transport our wedding party/family from our venue to the rehearsal dinner restaurant and everything went so smoothly, it was amazing. We also booked them to transport our wedding party to the Buckingham Fountain and the Federal Reserve Building downtown Chicago for photos between our ceremony and our reception, and again everything went so smoothly. The drivers were professional, patient, and friendly. So again, book Pontarelli; you won't regret it!

I am using Pontarelli for my daughter's wedding. They have been incredibly receptive and prompt in returning phone calls and communications of all kinds. Pauline has gone beyond the call of duty in booking our bridal party into an already crowded schedule for them. She has been a pleasure to deal with, which is really comforting when planning a wedding. I would highly recommend this bus company!

FIVE STAR SERVICE! My wife and I booked with Pontarelli limo service for our wedding. They have a wide variety of vehicles, and were able to accommodate our large group. Pauline was a huge help getting things setup for us. She called the day before to run through the reservation and make sure everything would go according to plan on our big day! I highly recommend this service. We will be booking with them in the future.

It was very nice working with Pontarelli. Pauline is such a kind person who is easy to work with and makes sure all the details are taken care of. She even called on the wedding day to say congratulations! Our driver was prompt and professional, and the car was very clean.

We are using Pontarelli for our wedding day transportation. Their pricing is reasonable and Pauline has been great to work with. Highly professional and knowledgeable, keeping us informed of all the details we need to know.

We used Pontarelli for the transportation for our bridal party. They were great! They arrived on time to the hotel to take us to the church and then went where we directed to take photos! We would definitely recommend!

Very nice to work with Pontarelli! Pauline was very helpful and made the process easy. Great experience!

Pontarelli Transportation was great to work with for our big day! Pauline was extremely communicative and kind, and the drivers on the day of were great especially when it started snowing pretty intensely!

We had such a great experience with Pontarelli this past weekend! They were easy to work with, communicative, and all around great. Our bus was nice and comfy with overhead storage (convenient for all of our bouquets!). Our driver was so nice and helpful too. We definitely recommend!!

Pontarelli did a wonderful job with our wedding! Pauline walked me through every step I needed to take. There were some strong personalities involved in our wedding and she worked with them to get us the best sized vehicles for our group. I’d recommend Pontarelli.

We are so grateful to Pauline and everyone at Pontarelli for making our daughter's wedding weekend so perfect. From picking up family and friends at the airport to transporting our our guests to and from the wedding ceremony, everything Pontarelli did for us was first class all the way and we are so pleased to have chosen them for such an important occasion.

Pontarelli was amazing to work with from start to finish and provided services for my wedding party for a July wedding. I worked mainly with Pauline who was everything you'd want from a vendor contact. She answered my many questions, conducted follow up when appropriate and responded in a prompt manner every time! Compared to a lot of other companies Pontarelli was affordable but the service provided was top notch! Day of the transportation arrived on time and the driver was great taking directions from our photographs to our many locations for photos before the ceremony. I'd highly recommend Pontarelli and working with Pauline. Use them and you'll be thrilled with their professionalism and level of service!

We are so happy that we chose Pontarelli for our wedding! Pauline was super helpful in catering to our needs for timing, locations, size of our wedding party, and our budget! The service and amenities are great and we would highly recommend Pontarelli. They have proven to be very reliable which made the process of wedding transportation stress free.

Anuj and Pauline have been easy and flexible to work with! Can’t wait for the big day!

Pontarelli was amazing! Bus was on time and stocked with alcohol as promised. Our coordinator was very helpful and answered all of our concerns. The party bus driver was very friendly and polite. I'd use them again and would recommend them to anyone!

I would highly recommend Pontarelli!! We had a great experience. Our driver was super easy to work with, very responsive and accommodating.He was wonderful, providing a carefree, fun-filled evening! Easy to organize and communicate with, and flexible. The party bus was amazing, can't wait to use again!

Coordinators run a great business! They are easy to communicate with, make themselves incredibly accessible, explain the entire limo charter process, and makes sure their customers are completely satisfied. Our driver showed up early (amazing). He drove us to our destination, made sure all of the guests were comfortable, allowed us to arrive punctually to our event, waited for the event to end, and drove us all back to final destination! He was so kind and truly made everyone feel comfortable. The limos come fully stocked, they have great sound systems that are easy to use, and they are incredibly clean.

I contacted Pontarelli when we were researching transportation for our wedding. They were very quick to respond and prices were extremely competitive. I appreciated that everything was included in one price, which was one less thing to worry about on an already hectic day! The bus itself was clean and had great amenities, such as party lights and a loud sound system. We also got upgraded for free since no one was using the bigger bus on our wedding day! That was a nice surprise. Our driver was on time and was a huge help in getting us around the city. We weren't sure exactly where we wanted to take photos and he allowed us to play it by ear on the advice of our photographer, which I really appreciated. All in all it was a great experience, and I would definitely recommend Pontarelli to anyone else looking for transportation.

We used Pontarelli on our wedding day to transport our wedding party and friends around and it was awesome! Booking and communication was a breeze - they kept us in the loop and made sure that we were taken care of. The bus was perfectly on time at each of the stops during the day, and our driver was awesome. The sound system was great and handled all the tunes my groomsman/DJ could throw at it. I doubt I'll need to book transportation for my wedding again, but I wouldn't hesitate to use Pontarelli for a future event or party!

We used Pontarelli to transport the bridal party as well as guests for our wedding. My wife was in contact with our coordinator leading up to the event - he was very responsive and answered any and all questions that she had. On the day of our wedding our driver was on time, patient and had a fantastic disposition. We would absolutely recommend this mode of transportation to other couples - not only was the experience fantastic, but the cars provide the perfect backdrop for pictures as well!

We used Pontarelli for a fun way to provide transportation for our wedding party on our big day. I can not say enough good things about this company. We had an amazing driver. We needed him to be to our hotel at a certain time and he was 20 minutes early! We had a somewhat complicated route we needed him to follow to take us around to all of our photo locations then to the venue. He had no problems driving where ever we needed him to. We had to change our route a few times during the day due to various bridal party issues and he happily changed where he was going and got us everywhere on time. This man's driving skills were top rate. There were a few tighter streets he had to drive down and he had no issues! Love love love this company. It made our wedding day extra special.

I worked with Pauline to go over all of the details of our wedding. She is extremely thorough, and responsive. This company takes full service to the next level, great use of technology to keep up with the changing world of transportation. Our event is in October 2018 and I am very happy I can check this step off our to-do list!

My mother and I worked with Pauline to coordinate transport for the day of my wedding. I can vouch that Pontarelli was absolutely fabulous! The bus, which carried our wedding party from the hotel to the wedding venue, was immaculate, the driver courteous and professional, and above all- half the price of many other Chicago Transportation options. It was nice to work with a company that wasn't trying to milk you for everything you have because it was your wedding day! I would 100% recommend Pontarelli to any bride or groom!

We had a few hiccups on our wedding day including the driver going to the wrong pick up location and the stereo not working in the van, but Pontarelli's excellent service made up for it. They generously gave us a discount to make up for the inconveniences. Our driver Ray was awesome. My mom worked with Pauline to set up the reservation, and had a great experience. Despite the above mentioned issues, I would recommend Pontarelli's because their vans are clean and well maintained and all of their staff provide excellent service.

Thanks for the good service, Pauline.

Very impressed with Pontarelli's wedding transportation packages. Prices are very reasonable for the luxury accommodations they offer. Pauline, the wedding coordinator, has been very helpful with coordination of all the charter buses we need. It is so nice to know I won't have anything to worry about nor will our guests the day of our wedding! Thanks Pauline!

The service at Pontarelli is amazing - Pauline, the wedding coordinator was extremely helpful and informative while booking my transportation for my wedding day!! She made sure I received a great price and not to mention Pontarelli has the most beautiful buses! Thank you Pauline, I know my special day will be seamless because of you and your team!

Pauline was so great to work with, great service. They definitely made our big day feel like a fairytale.

We used Pontarelli to transport our out of town guests to and from the ceremony. Everything ran very smoothly, and they did a fantastic job! I absolutely loved working with Pauline! She was extremely personable, reliable, and detail oriented. They played a photo montage for our wedding guests during the trip, which our guests loved! I knew everything would be taken care of on the day of the wedding, and it was so nice that I didn't have to worry about the transportation at all! I would highly recommend Pontarelli!!

We had a wedding that required transporting guests across state lines within a day so we were concerned about transportation. However, we had a great experience with Pontarelli. They helped us arrange everything in advance, worked with partner companies to give us the best price, and confirmed everything with us a few days before the wedding. The transportation was on time and in good condition and the service was friendly. They even provided sparkling grape juice in our wedding limo when we requested it instead of champagne. They definitely help make our day go smoothly.

Pontarelli was perfect for our wedding day! Pauline was my main contact and her expertise and attention to detail was a huge asset to help me plan the day! Everything was wonderful from the shuttle being on time, clean with a friendly driver! I would recommend Pontarelli!

Wonderful company, great service! Our driver Ray was fabulous! We had to deal with street closures in Chicago (filming a movie) the weekend of our wedding, and Ray was fantastic at getting us around quickly and safely. The bus was clean and very comfortable. The special VIP touch for the bride and groom to enjoy champagne was an added bonus, and something we really enjoyed on a hot summer day. We would highly recommend this company and service to friends and family. Thank you for helping make our wedding day special!

Despite having a detailed plan, we were all still a few minutes behind schedule so I was expecting a mad dash to the church. However, our driver was very calm and very reassuring (I'm sure it's not their first time dealing with a panicking bride and mother-of-the-bride). It was so lovely to walk out of our hotel to see the driver holding up a chalkboard sign with our names. Small details definitely make a great difference! Glad we went with Pontarelli.

A very detail-oriented service with very responsive customer service to support their luxury transportation options. Our driver was so friendly and didn't let the crazy frenze of the day get in the way; this helped us (bride, groom, and bridal party) stay calm and just worry about our special day. Overall, beautiful vehicles and would recommend this service to anyone who wants one less thing to worry about on their wedding day. The coolest part about using their service is that the bride and groom got a free ride to the airport in their 2017 BMW 7-series.

Pauline was terrific to work with and made the whole process easy and painless. From initial contact to follow through, she was very detailed in the information we received and thought of everything so I didn't have to. All of the vehicles look amazing and I have no doubts that everything will be flawless. Their website has the ability to track the vehicles, so there is no doubt on when they will arrive. From start to finish I have been nothing but impressed with the company, with the products, and most importantly with Pauline. I couldn't recommend them with any more sincerity or enthusiasm if I tried. Use this vendor, you will not be disappointed!

A very professional outfit with prompt responses. We dealt with Pauline and she was very easy to work with, straight forward, and helpful. I would definitely recommend them!

I called Pontarelli based on a friend's recommendation who used them for their wedding day transportation in Chicago and I'm so glad I did! Not only were they the best price of the few vendors I called, but they also responded right away, sent me a clear order as soon as we confirmed dates/time, and allowed me to go over/under time and only be charged for the time used. The vehicle came on time, was as described and clean, and when I got the bill it turned out to be less than originally quoted because we used the vehicle for a bit less time than originally budgeted, which was a very pleasant surprise. Thank you Pontarelli for your on time, reliable, quality, and affordable transportation services!

I looked into so many limos and limo buses for our wedding and it was so hard to choose. Pontarelli's had the best rates for a limobus and we were so happy with their service. They were early for pick up, took us wherever we wanted to go, and the bus was clean and comfortable.

Wonderful company with many offerings. We went with a bus so that we could transport all of our guests to the ceremony and reception. I have worked with them before and they are always top notch. Great customer service clean transportation affordable locally owned. Need I say more?