I wish I could rate the makeup artists separately from the business. I booked Dusti and Rachel for my wedding and they did a fabulous job. Unfortunately, working with Bri was more of a hassle than it was worth. Her communication is poor and err...ors are frequent. I was pre-warned of this by 2 other brides, but was so impressed with Dusti's work on their days that I went ahead anyway. Once I booked, communication nearly halted. I often sent Bri several messages over several days and weeks before receiving a response. She was the only vendor I experienced stress with. The week before the wedding, she provided me with balances that did not reflect credits from canceled services. When she corrected the balance after I pointed this out, she told me a different balance than she communicated to my makeup artist. This came to light in the last 5 minutes I had to get dressed before leaving for my wedding: not a fun error or surprise. This resulted in me begrudgingly writing a revisited check as I was dashing out the door, not having the time to re-check Bri's math. Bri then sent me several texts messages and called me at 5 PM... during my wedding to discuss. While I appreciate that Bri finally communicated with me in a timely manner, during the wedding was not the time to do this.
My recommendation: if you can find a way to book Dusti directly, definitely do! She will make you look even better than you'd hoped on your big day. She also deserves getting 100% of what you pay for the service, as there is no value in anything else provided. If you cannot boom Dusti indepdently, book elsewhere as a second option. As a worst-case option, book through Bri but have your coordinator manage it - it's not worth the anxiety to handle it yourself.