Horrendous experience! I did not have an option to give 0 stars, so had to give a rating of 1 star. Meredith the salesperson was the only positive in our experience, and it stopped at the sale point. Purchased wedding dress and paid in full via... Visa, 04-27-2019, 10 months prior to wedding date of 02-22-2020. Because of the September, 2019, WCCO story, as well as the The Knot stories regarding POSH's poor business practices, and the fact that the brides hadn't received their wedding dresses, my daughter began to check in with Posh in October, 2019. She got the same stories about possible "problems in Customs, designer being on vacation over the holidays", etc... Finally in 01-10-2020, James the manager at POSH, stated via email, "I have been chatting with the designer and am working on finding out what day your dress is going to arrive to me". He had already told her once she'd receive it by 01-07-2020. My daughter authorized James to communicate with me because she worked the night shift. I emailed James, 01-10-2020, and asked for facts. I did not hear back but he told my daughter; he'd contact the designer again and would get back to her. Heard nothing. I emailed him again on Jan. 13th and I had said that the owner, Marie Suchy, was the responsible party, so I hoped he had access to her. I had also contacted the designer directly that day, who by the way is located in US, so "customs" excuse was a bad one! They were going to contact the owner "again" that day to let her know the dress had been ready to be shipped, giving her a last chance to purchase the dress. I received an email from the owner of POSH, Marie Suchy on 01-13, and she said we should be able to schedule another fitting for the following week as she was working with designer. On Jan. 14th, she said she'd "circle back soon". Because we did not hear from her and POSH did not purchase the dress from the designer, although she had been paid in full; we canceled our Visa payment to POSH and re-purchased the dress directly from the designer, 01-16-2020. Only when the owner saw the Visa charge back on 01-20-2010, did she reach out via email. I did not respond. We received the beautiful dress in the mail from the designer, January 21-2020, one month before the wedding. How someone can continue to operate and hurt so many people is beyond me.