Posh Bridal Couture

Thinking that my first dress appointment would give me a better idea of what I wanted, I ended up walking out “saying yes to the dress.” The staff did an amazing job listening to what I liked and didn’t like, while helping me feel excited about this being the start of my wedding planning. I tried on 10 dresses and ended up purchasing the one that felt right and looked amazing. Their selection of off-the-rack dresses is stunning with a variety of styles and price points. There are plenty of other bridal salons around the Twin Cities, but what sets Posh apart is their friendly, welcoming and unpretentious staff. They made me feel special throughout the entire process and I’d highly recommend them to any bride as their first— and probably only—stop to find the dress.

with - my attendant working with me was great and i love their new location in Hopkins.

which in fact was perfect. Moreover, the floor sample was available at a deep discount and we decided to take it; we declined the floor sample of the veil however - using money saved from the dress, we splurged a bit to purchase a new veil. Then, this actually happened: after 2 months, I asked where the veil was and Posh said “almost here”; after another month and still no veil, my husband attorney informed me that an employee in his firm had come to him for help because Posh had not delivered her daughter’s dress; calling the designer, they learned that her dress and +20 others were being held for non-payment by Posh. Basically, Posh taking brides’ money but not using it to pay for the dresses/veils ordered. So now aware that we were becoming one of Posh’s victims over our veil, I contacted the veil designer in NYC and learned that despite our having fully prepaid for the veil, Posh had never ordered it. Keeping this information to myself for a bit, I re-contacted Posh for an update on our veil. Marie the owner responded that it had just arrived and she would UPS it to me. Based on the designer’s information that no veil had been ordered by Posh, I was 100% sure she was lying to me and would be sending the floor sample instead, but allowed her to proceed. Sure enough, when the package arrived from Marie it did not have the trappings of a new expensive designer veil - no fancy tissue, no ribbon, no tags, no garment bag - and it clearly was the floor sample we had rejected, complete with a few rips. It sounds as if some brides have lost money they haven’t recovered. Fortunately for us and the employee of my husband’s law firm, Marie apparently believed my husband that we would be suing her for fraud and swindle with enhanced damages (a summons and complaint were ready to go), and she fully refunded our money. I sent the floor sample back and ordered a new veil directly from the designer.

e of their Posh private label dresses and I couldn't be happier with my experience there thank you so much!!! Side note 3 months later I am picking up my dress and it is still just as perfect as when I picked it out! Posh was great about any questions or concerns I had. Thank you! Thank you! Thank you!!

n... Even during COVID this store was able to give me the perfect experience!!!

myself and my friends feel right at home. Excellent selection of off-the rack dresses in affordable price ranges as well.

s they treat you so well when you go through the trying on/buying process, but after that you can be sure to be treated like you never bought anything from them.

hve to stress over there wedding gown. I had my appointment in June and I fell in love with the first dress I tried on. Of course, I tried on more. The staff was so nice and listened to what I wanted. It was exactly what I dreamed of. The experience was exactly what I was looking for. I was told my dress would in 6-8 months. I was also told when I emailed them and had a question that the private line dresses were coming in early. Boy were they right! Fast forward to this week in mid- October- my dress was in! It came in less then 4 months! I was so excited and couldn’t believe it! And it is perfect! I went in for my final fitting and it was amazing! Although my vail wasn’t in yet, I asked if they could ship it and they were very happy too! Overall, I highly recommend Posh Bridal! I had a great experience from start to finish! The staff is very kind and great at communicating! I am so glad I gave them a chance! They went above and beyond!

OCTOBER, I was ecstatic. The whole experience was incredible of looking and buying the dress I was truly on cloud nine.. they said my dress would be here and ready JUNE 10, that was 9 Months. I had read the horrible nightmares of reviews but decided to give this place a chance because a friend of mine had a wonderful experience here. I found the gown of my absolute dreams!!! Well here we are, August 11th and still not a WORD not a PEEP from these people. I started calling every 3 weeks back in June when my dress was supposedly “on the way”. I’ve left messages for Marie COUNTLESS of times - just hoping to talk to someone and be reassured that my dress is still coming. As someone who has been in customer service my whole adult Life, this has been HANDS DOWN 100% the WORST experience of my entire life. Marie, I have no idea how you are still in business. You have got to be the WORST business owner of all time. It’s like you truly do not care one bit about your customers Only about the money coming in. You would think after calling many many times, leaving you messages every single time to please call me back and 2 months later I have STILL not heard from you and not received my dress. You’ve completely ruined my entire experience and if I could go back to October and never walked through the doors of your bullshit store - I wouldn’t be in this mess today. Absolutely horrible customer service. I will be grateful to never have to do business with you ever again. *****Brides to be do NOT I REPEAT DO NOT SHOP HERE UNLESS YOU GET YOUR WEDDING DRESS 1-2 years in advance and maybe then not even. YIKES. ***** UPDATE** I was able to track down the contact information of the representative for my designer through another bridal shop. He answered right away! He told me my dress has been made and ready to ship since the beginning of April but they couldn't ship my gown out because she hasn't paid for the dress and that she owes the designer money. My dress was paid in FULL as of 3/16. He was able to email her for me about when she was planning on taking my dress, but of course she has not emailed back. She takes the money that one client pays for to buy another clients dress and so on and so forth. That's why brides don't receive their dresses until a week or so before their wedding. This is called a Ponzi Scheme. It's illegal, fraudulent and unethical. **Also, within 20 minutes of writing my review, from not hearing from posh for two months about my gown, I received a text message threatening me that they will be forced to contact their lawyer if I continue to slander her name and reputation. Nothing I've said here is slander- this is all very very real folks. The fact that I've been contacted about my review and threatened, instead of trying to fix this terrible situation she's got herself Into should tell you what kind of people we're dealing with.

. Working with the challenges of COVID, Posh did a wonderful job of making sure I got to see my dress in pictures and then shipped me my dress to my house since they were not open for appointments. I thought they were very open & honest during the entire process and communicated well, especially during our circumstances!

9) my experience was amazing. I was the only girl in the showroom, it was a total one on one experience. I found my dress and ordered it that day. I was told it would arrive April. I checked in a few times throughout the year to make sure everything was on schedule with my dress and M. Elizabeth/Posh staff was quick to respond to my texts and calls always. I was told my dress may arrive early and then COVID-19 happened! I was extremely worried about if I was going to be able to receive my dress. I asked almost every day I swear if everything was going okay, etc. and they always responded keeping me in the loop. It was delayed a bit due to COVID, however they offered to deliver/ship/curbside pickup my dress upon arrival. I was told as soon as my dress arrived, and I picked it up days later. I was greeted by the owner herself with a gift bag, champagne, a hand written card, and my dress. Times are tough and I am truly so thankful for the experience I had here. My dress is in perfect condition, and arrived right on time. Thank you M. Elizabeth/Posh for the wonderful experience. I can't wait to (hopefully) get married this August 2020 in my amazing gown!

Visa, 04-27-2019, 10 months prior to wedding date of 02-22-2020. Because of the September, 2019, WCCO story, as well as the The Knot stories regarding POSH's poor business practices, and the fact that the brides hadn't received their wedding dresses, my daughter began to check in with Posh in October, 2019. She got the same stories about possible "problems in Customs, designer being on vacation over the holidays", etc... Finally in 01-10-2020, James the manager at POSH, stated via email, "I have been chatting with the designer and am working on finding out what day your dress is going to arrive to me". He had already told her once she'd receive it by 01-07-2020. My daughter authorized James to communicate with me because she worked the night shift. I emailed James, 01-10-2020, and asked for facts. I did not hear back but he told my daughter; he'd contact the designer again and would get back to her. Heard nothing. I emailed him again on Jan. 13th and I had said that the owner, Marie Suchy, was the responsible party, so I hoped he had access to her. I had also contacted the designer directly that day, who by the way is located in US, so "customs" excuse was a bad one! They were going to contact the owner "again" that day to let her know the dress had been ready to be shipped, giving her a last chance to purchase the dress. I received an email from the owner of POSH, Marie Suchy on 01-13, and she said we should be able to schedule another fitting for the following week as she was working with designer. On Jan. 14th, she said she'd "circle back soon". Because we did not hear from her and POSH did not purchase the dress from the designer, although she had been paid in full; we canceled our Visa payment to POSH and re-purchased the dress directly from the designer, 01-16-2020. Only when the owner saw the Visa charge back on 01-20-2010, did she reach out via email. I did not respond. We received the beautiful dress in the mail from the designer, January 21-2020, one month before the wedding. How someone can continue to operate and hurt so many people is beyond me.

brides have stated in their reviews, I did not have my dress for my wedding. As my wedding date neared, I called the shop weekly to ask for an update on my dress. The employees were rude and not helpful. I do not usually do reviews, but I do not want anyone to have to go through the same terrible experience I had with Posh Bridal. Finding the perfect wedding dress is a joyous and emotional time for a bride and her family. Marie Suchy and Posh Bridal soured this memory for me and caused so much unneeded stress to my wedding planning. Please DO NOT SHOP HERE. There are so many other bridal boutiques that do not have this reputation. DO NOT RISK IT.

y point of contact who helped me with my appointment and she was an absolute delight to work with. She was professional, kind and never pushed me into a style/sale. I felt absolutely comfortable with informing her of my dream dress and she did not disappoint in delivering! I have nothing but great things to say about Posh and refer it to all of my friends that are getting married.

on how awful they are (read it). And for other people who have had the same experience, PLEASE fill out a formal complaint to the state so this place can get shut down as soon as possible. I bought my dress in January of 2019 for my wedding in February 2020. I had a great experience trying on dresses and felt great buying my dress here. At the time, there were only a few bad reviews and figured it must have been unreasonable people (I was wrong). I was told I would get my dress around July. August came and went but I was busy with planning and didn't pay any mind to it since I had plenty of time. September comes and I still haven't heard anything so I call to check in. I'm told its going to be done soon and I should get it mid October. I mention I was getting nervous because of the other reviews and they try to tell me it was just a smear campaign from another bridal salon. However, I had at this point learned from 4 other people personally that they had the exact same issues of receiving their dress late. Mid October comes and I call again just to hear it should be getting shipped out any day and I should get it by end of October. This continues until about mid November when they finally tell me its done in production. Now I am calling every few days to find out when its going to ship out. I'd say it took about 3 weeks to ship out after being done in production even when I've been waiting 5 months past the time I was supposed to get the dress. And then they wouldn't give me a concrete time when it was going to arrive. I started calling every day and no matter what, they put me off again and again. I can't tell you how many times I was lied to during my experience with Posh. Finally, after waiting 5 months and 2 weeks after the 6 month mark I was given, I got my dress today (December 26 2019). I'm just lucky I was able to get my dress more than 2 weeks before my wedding (or later), unlike some other people who received their dresses egregiously late. I never even got an excuse as to why it was late. I was put off time and time again. The lack of sincerity in all the, "So sorry you're going through this" I received was infuriating. If you enjoy getting lied to, cheated out of your money, and disrespected, this is the perfect bridal shop for you. I sincerely hope this place goes out of business.

/13/2019 to check on the dress because we heard horror stories that brides were not getting their dresses on time. We were told not to worry, the dress was “on schedule” to arrive in September. Two and a half weeks later it was the end of September and we had no dress. During that time period numerous calls were made to Posh and numerous excuses were given by Posh. We took it upon ourselves to call the designer of the dress. Note-designers don’t like to hear from brides or their mothers! Especially when you call several times. Oh....did I mention we had an attorney who also called the designer?! Finally we were given a shipping date and an arrival date-actually 3 arrival dates by Posh. The dress didn’t arrive on any of those dates. Our daughter had an appointment at Posh to pick up the dress the day after the last arrival date we had been given. When she arrived she was told her dress must have been left on the UPS truck because it wasn’t in the shipment they received. Hmmm.....Posh expected her to leave after being told that. Our daughter called the attorney who had been helping us, who in turn called the designer. We had a connection with UPS too. Posh had no idea we knew someone at UPS! Our daughter called the UPS connection and was told to wait outside and low and behold a UPS truck was coming down the road making deliveries as it was coming. When the truck stopped at Posh our daughter asked if there was a box from the designer of her dress. The driver said yes. Once the box was delivered our daughter asked a Posh employee to please see if her dress was inside. At first the employee refused, then the employee scolded her, and finally opened the box. There was her dress! I’m sure we wouldn’t have gotten the dress in enough time for alterations had it not been for the attorney who helped us and the fact that we had contacted the MN Attorney General. In October our daughter was forced to cancel one fitting appointment because she didn’t have the dress. The seamstress doing the alterations said if she didn’t make the next appointment it would be too late to alter the dress before her November wedding. Oh and one more thing..... we had issues with the veil also. It was at Posh in August, gone in September, replaced with the wrong one, and had to be reordered after the designer was enlightened. Just so you know, the dress and veil designers are not one in the same. So do yourself a favor and go to a different bridal shop. If you are still waiting for your dress I suggest you contact the MN Attorney General and get yourself an attorney!

r my dress, something Posh told me was illegal to provide. From the tracking information I learned that my dress was shipped on Sept 9th (from Canada, more than 13 months after the order was placed) and arrived in Maple Grove only 3 days later on Sept 12th. The tracking information also showed that 2 delivery attempts were made but UPS "was unable to collect funds" from Posh on both delivery attempts. According to UPS tracking, Posh then requested the package be held for pickup at the UPS facility. Per policies that apply to this particular package, UPS would hold it for 14 days. If UPS was unable to collect funds from the receiver within those 14 days, the package would be returned to the sender. On Sept 27th my dress left Maple Grove and was sent back to the designer. At that point, being only 2 months away from my wedding, I reluctantly purchased a second dress from a different bridal shop (they were incredible). My Posh dress arrived on Oct 16th, more than 14 months after I paid for it in full and more than 6 months after the timeline outlined in their contract. This was after filing a complaint with the Attorney General and initiating a dispute with my credit card company. Posh will argue that my dress arrived with plenty of time for alterations: this may be true, but too many other dresses arrive within 2 weeks or less from the wedding date. Posh will offer to pay for your alterations and may even offer to throw in a veil if you don't have one yet: alterations will only be paid for if you go through their 'preferred' tailors and the veils offered are off the rack (damaged) - if you're lucky and have enough time, they might offer to order you a new raw edge veil. Posh will point to the line in their Sales Agreement that states they are not responsible for manufacturer delays: the UPS tracking information proves that, in my case, Posh was involved in the delay. I would speculate that Posh has been involved in MANY of the delays described by others. Take your business somewhere else!!

ing yet, September came around and I was told it had shipped! Thank goodness! Well October came around and I called back to check and we’ll now it had just shipped they said 🤨. So okay another week it should be here... then after calling and no return phone calls from anyone I called end of October and spoke with Bethany she promised me her help and would not leave me hanging and my dress would be here with plenty of time. She also suggested we only email since she can reply faster and I would have a legit copy of what she said. She did get back to me and promised me it would be here 2nd week in November. Well that was on the phone, I asked for her to email what she said so I had it for my records. Then in the email it switched to 3rd week in November.. hmm okay. Fast forward to now, I sent an email on the 14th to Bethany asking for an update on my dress and some type of proof of shipping cause I wasn’t really believing it had shipped. Instead of an email again I got a call from James. He couldn’t provide me with any proof of shipping since my order number and the number they got aren’t the same, which is difficult to understand how they keep them all organized and go to the right bride but whatever. He promised me it would be in on 21st to 24th. Which is 7-10 days and it was shipping. So I asked again for and email that had that so I had it for my records. Nope never sent anything. So I asked Bethany if I needed a new dress, was this actually happening, and if she could give me answers. No answer. No answer from her and no answer from james. I’ve sent 3 emails to Bethany and two to James. And still no dress... Don’t get me wrong picking it out and everything was great there. Except you have to pay in full for your dress which most places is half and I should have known how big of a red flag that was. Go check out their reviews on google. I’m not the only bride this has happened to, it seems like this is what they just like to do.

se watch this link: https://minnesota.cbslocal.com/tag/posh-bridal-couture/ Throughout the entire process of waiting for my dress, I was always the one reaching out to them via phone and the owner only responds via text. There was only one time I finally got the owner on the phone, and the encounter was less than pleasant. Also, I live in NORTH DAKOTA and the bridal stores here knew all about it already because they had so many girls shopping for their second dress here. Timeline: 1/5/19 – Dress is purchased at Posh Bridal in Wayzata, MN. I was told it could arrive as early as May and receipt states it would take up to 6 months, which would be January 5. (Wedding scheduled in AZ for 9/21/19, but I was leaving on 9/16/19) Between January and August, was told every couple of weeks that my dress would be in the "next shipment" 8/29/19 – The owner Marie let me know it would still be a couple of days because the box was being held in customs. She refused to provide the tracking number. 8/31 – I read online reviews and based on some advice some of the other brides this was happening to gave, decided to reach out to another boutique that deals with the same designer – Rivini. When I told them what was happening with her dress they were appalled. They mentioned they had never had a dress come in that late for a bride from the designer and that Rivini is fabulous and quick to work with and always ships in plenty of time. 9/6 – Only 10 days prior to leaving for my destination wedding - Posh Bridal texted Kelsey to schedule a time to pick up her dress and that it had arrived. They did not attempt a phone call or offer to ship it like they had originally offered. They also did not call or e-mail that it had arrived either.

up to my wedding and lost sleep as I constantly questioned if my wedding dress was ever going to arrive. I purchased my dress in December 2018 for a wedding the first weekend in November 2019. I was told it would arrive in 6-8 months. I started calling in June to check-in on the status of my dress in order to schedule alterations appointments. They didn’t know when the dress would arrive. September rolls around, still no dress. I called multiple times to check-in on the status of my dress and was fed lies… the dress shipped, dress is shipping next week, will arrive in September, dress should arrive at end of September, only my manager can tell you when the dress will arrive, actually to be safe, dress will be here in mid-October. They won’t provide any tracking information. I called at the beginning of October and one of the sales floor people had the audacity to ask why I was calling again since we had spoken before (well when it’s a month before your wedding and you still don’t have your dress, you keep calling!). I had to cancel 5 alterations appointments because I was told the dress had shipped and would be here, and never arrived when they said it would. I find it entertaining because Posh recently posted on their Instagram that 2020 and 2021 brides should start shopping because it takes 6-8 months to receive a dress and alterations take about 2-3 months! Well, my dress did not arrive in 6-8 months, and I only had two weeks to get alterations done. Fortunately, my dress did not require many alterations and the woman who did my alterations was amazing given she only had two weeks to turnaround alterations. AVOID THIS BOUTIQUE.

d take responsibility for the delay and incorrect measurements. Seeing so many similar reviews means this wasn't a fluke thing but their norm. Shop anywhere else!