No photos yet
About this vendor
We don‘t know Premier Charters‘s story by heart. Message them to get to know more about their business.
Details
Transportation
- Shuttle Service
Wedding Activities
- Rehearsals & Parties
- Wedding
Reviews
Your trust is our goal. Our community relies on honest reviews to help you make those big decisions with ease.
4.3
out of 5.016 reviews
Everything about their service was excellent. We did ask some guests about the riding experience, and they said the driver was professional and the logistics were sound. We had an ...
easy time working with the office to set everything up. They were flexible when we had to make changes close to the date, after the number of riders we needed to accommodate changed.
We had a great experience with Premier Charters. We worked with Ryan who was very responsive and answered all my questions. We did end up getting a bigger “vehicle” on the day of a...
nd I assumed it was because they were short on the bus we picked? Everything was great. Our drive showed up a little early and was patient for us to load. He took us to our picture location and patiently waited for us. We then decided to not go to our second shooting location which he said “no problem” and that he would be back at 11:15 for us later that night. He was timely for our night pickup. Drove great, super friendly. Would recommend!
We used Premier Charters for our wedding and we were very pleased with our service. We had a pretty complicated schedule that they were able to accommodate. We also dealt with some...
very difficult weather situations and all of the drivers were incredibly understanding and professional for the entirety of the evening. We would highly recommend Premier Charters.
Overall our experience with Premier Charters was good. They were slow at responding to emails, but we got the buses we needed and the drivers were there on time. There was bad traf...
fic going up to the wedding, and they were able to get to the hotel early to try to get a head start to beat some of the traffic. However, at the end of the night, a few of the bus drivers were trying to leave 30-45 minutes early with over 3/4 of the bus full - they did not leave, but still. And one of the buses shocks was messed up, so they had to pull the bus over at the end of the night. Luckily, we over estimated how many people were going to take the buses at the end of the night, so we had an empty bus which pulled over and we all got into that bus and drove back to the hotel. Had we not booked that extra bus, it could've been a big problem!
We had a really good experience with Premier Charters. They were very responsive throughout the planning process. On the day of they picked everyone up as needed. And at the end of...
the night one of the drivers did a sweep of the entire venue to be sure no one was missed. He found me (the bride) still talking to someone. Thank you for not leaving me!!
Do not use this vendor!!!
The owner is slow at getting back to you and we had the worst bus driver. He wouldn't turn on the AC, he claimed that the "music was broken" and we didn...
't have any music, the bus driver was rude, and missed the exit he was supposed to take which caused us to be 20 minutes late to the wedding.
Do not use them!!!
We had our wedding at Cherokee Ranch & Castle in Sedalia, which is a big tricky to find, up a dirt road with no lighting. So we wanted to provide our guests with safe, reliable tra...
nsportation from the hotels we had blocks at. We used a 56 passenger charter bus from Premier Charters, and all our guests had a great time, not having to worry about driving home after the reception. I worked with Dan, and he was very responsive, and flexible. After getting quotes from a few other bus companies, they were also very fair in price. I would highly recommend using Premier Charters.
I worked with Premier Charters to provide transportation for guests to my daughters wedding from the Renaissance Hotel in Broomfield to Lionscrest Manor in Lyons. It turned out to ...
be a snowy afternoon and night. The shuttle picked the guests up under the canopy at the Renaissance and dropped us off right on the walkway. It was nice to not have to worry about shoes or clothes getting muddy. The roads that night were very slick and they made sure everyone got home safe. They were very professional, responsive and easy to work with. I strongly recommend them for anyone needing shuttles for any event.
We used Premier Charters for our wedding transportation on September 5th, 2015. Prior to the wedding day, this company seemed very responsive and communicated well. However, they...
were less than impressive on the wedding day.
A week before the wedding, we had a telephone conversation firming up transportation plans. This was encouraging and took a lot of stress off of my wife and I. We'd have a 55 person charter bus for the transportation. The schedule was such that (1) the wedding party would be picked up a 1 PM in Golden and dropped off at 2 PM at the wedding venue, (2) the bus would return to pick up guests in Golden at 3 PM and dropped off guests at 4 PM, and finally (3) the bus would take guests back to the hotel in the evening. The wedding was supposed to take place at 4:30 PM.
So...back to reality. On our wedding day, we were ready at the hotel awaiting the bus to arrive. We found it a little strange that the bus did not show up early or call to give status. Around noon, I decided to call the company. There was a recorded message saying that they were closed for the holiday weekend. Anxiety growing. However, they did have a message saying there was an emergency number to call. Huzzah! I called. It was disconnected. WTF.
1 PM rolls around. The time we are supposed to get picked up. No bus. No call. My wife is starting to stress out. I am starting to flip out.
A bus arrives at 2 PM. Its not a 55 person charter bus. Its a 30 person (child) school bus. We all feel like cinderella going to the ball!
Our wedding venue is up 285. I doubt most people reading this have been on a school bus going up 285. It sounds like the bus is going to explode. This fine ride had the gas gauge constantly flicking between empty and full (no shit) which gave me the impression that we'd break down on the side of 285, get married there, finish our scotch, and then roll down the hill to safety.
We amazingly get to the wedding venue and get off the bus. I chat with the lead at the venue and she mentions that she had a phone call with the bus driver where the driver was asking how to get to the venue. This did not inspire confidence.
My wife starts to get ready in a rushed state. She is not happy due to the delay and time crunch due to the bus being delayed. That took away over two precious hours for my wife to relax at the wedding venue and make sure it was to her liking. Also, a lot of the time before the wedding was intended for pictures. We lost that opportunity because of this company.
The bus returns to pick up guests and drops them off around 4:30-45.
Our wedding occurs around 5:30. This was most excellent and so special. Love you babe.
The bus company did have a 55 person charter for the return rides. They were apologetic and recognized they screwed up. Evidently, their 55 person bus had mechanical issues.
Here are a few takeaways for the Premier Charters.
(1) Learn to communcate more affectively (especially on the day of the event... double especially if it is someones wedding)
(2) Fix you phone system. That was zero help when we needed it.
(3) If the bus driver is calling up the wedding venue the day of the wedding about how to get there, you all have some major planning issues. Do better.
Recommendation:
Do not use Premier Charters. They are unreliable.
We used Premier Charters to bus our guests to and from the venue. They were on time arriving at the hotel and venue. They made 3 trips back to the hotel at the end of the night so ...
our guests would have extra flexibility to use the bus. We had a 56 passenger bus and the rate was not dependent upon number of trips, but rather time. We ended up delaying the last trip back to the hotel, and with a small tip, the driver was more than will ing to work with us. To top it all off, they had the best quote we received to begin with! Would absolutely recommend/use again!
We used Premier Charter for both our transportation back to the hotel for my groom and I for our end of the night ride but also had roundtrip shuttles for our guests. They did a f...
antastic job.
The town-car that drove us from our venue back to the hotel was so nice. The driver was early and very friendly but not overly so. Made us feel comfy and let us have our time together to talk about our fantastic night back to the hotel. The car was clean, roomy and they had water ready for us. Cozy and warm and just right.
We also booked shuttles for our guests to and from the hotel for 2 trips in the afternoon and then 3 more later in the night. Our guests gave us very positive feedback on how VERY nice and POSH the shuttle was for their drive. I received a note just today from one guest who took the early shuttle and said how nice it was not to worry about having to drive and that the ride back to the hotel was really nice and the driver even gave them some highlights on our city. My mom really liked the shuttle as well and commented on how luxe it was for a shuttle. We had the 56 person shuttle and a smaller 30 person one for the end of the night.
When we were looking for shuttles we did our homework and what was so nice about this group was they were amazing with follow up (Ryan is the best) and were flexible and affordable. Local and in Golden, CO this is the best group to work with for shuttles. There are only a few local shuttle companies in town that you can work directly with (others are brokers or based out of other cities). Also, we needed a second smaller shuttle for the end of the night as more guests needed it on the way home and they offered it at a one-way price which saved us a lot of money vs. other companies that required a 5 hour minimum which was just too much. I really appreciated them working with us and thinking about the entire job and what was best for their client.
I would highly recommend this company. Premier Charters are terrific.
Premier Charters did a great job on our wedding day. They were able to provide us a cost efficient bus to help shuttle my guests from our hotel up to the wedding venue. They were t...
imely and extremely courteous. I'd definitely use them again!
We reserved our "getaway" car as one of the final tasks before the wedding. Ryan at Premier Charters was so helpful and willing to work with us despite our late reservation (one w...
eek out). I had worked with him before and knew that his company would be professional and provide the exact service we were looking for! Our driver was even willing to make a quick stop at a sandwich shop for the starving bride & groom on the way to the hotel!
Communication was sometimes slow, but the charter bus drivers did an excellent job driving our guests to and from the ceremony & reception site
Contact
13150 W. 43rd Pl, Golden, CO
Premier Charters