Premier Trolley

ore the wedding, staff called me again to confirm pick up and drop off locations. Day of, our driver was very prompt and took us to/from family pictures with no problems. I would definitely recommend them!

r responsiveness is top-notch, and their team is incredibly bubbly and enthusiastic. They truly go above and beyond to make your special day even more extraordinary. We wanted everything to run like clockwork on our wedding day, and thanks to Primer Trolley, it did just that. From start to finish, everything was perfectly timed, and they had everything ready for us when we needed it. The trolley itself added such a fun and unique element to our wedding. It was spacious and comfortable, fitting everyone with ease. We accidentally left all of our extra drinks on board, and Primer Trolley went the extra mile to keep everything safe for us until we returned from our honeymoon. Talk about going above and beyond! We're already looking forward to using Primer Trolley for future events because they truly made our wedding day even more special. If you want a responsive, fun, and reliable team to add that extra "wow" factor to your event, look no further than Primer Trolley. They're absolutely amazing, and we can't wait to work with them again!

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on time, was a good driver, and made sure we had everything we needed for our day. We loved the Marilyn Jean because there is a back balcony you can use during the trolley ride. I will recommend Premiere Trolley to anyone looking for a trolley rental.

rices compared to other companies. The driver arrived early, and had no problem waiting until we were ready. We made a stop for pictures, and he even knew an alternative route to view the city with the extra time before we needed to arrive at the venue. Everything came as advertised, and we were very happy with the service. Would highly recommend.

prices were below the other well-rated options. They arrived early to pick us up and navigated multiple stops in Chicago without issue, even with all of the madness in the Loop due to the St Patrick’s Day Celebration, plus River-Dying crowds. We couldn’t be happier with our experience with Premier Trolley, thank you!

important for us in July. The trolley itself was clean and really nice, and had enough cooler space and ice for our post-ceremony beverages (most importantly). I’m sorry I don’t remember our driver’s name but he got us where we needed to be safely, efficiently, and on time!

professional and very kind. Our driver was on time, had coolers stocked with ice for us, and knew their way around the city. We could easily connect our phones for music, and there was plenty of space for 18 of us to comfortably move around (even all dressed up!!). If you are looking for a trolley, I can not recommend Premier Trolley enough!

communication throughout the entire process of booking to planning to the day of. The driver was very polite, efficient, and flexible when we had to change plans throughout the day when working with rainy weather. We are very glad we hired them for our wedding!

f our event (wedding), the driver arrived on time and transported my party to each location with ease. Our driver, Patrick, was very respectful, professional and added to the great energy of our party. We booked the LA trolley which had comfortable seats, great Bluetooth sound system, and a working AC to fight against a hot day. 10/10 would recommend and will book again in the near future!

h great sound system. They provided coolers and ice which helped spread wedding cheer. Smooth ride and accommodating 10/10 would recommend.

s Tom and Team for making our wedding day magical!

inding a trolley that would fit our 30+ bridal party and plus ones for our wedding! He was incredibly transparent with letting us know which trolleys would be air conditioned and which ones were not which was greatly appreciated. He also was incredibly responsive, and even answered our emails/phone calls on a Saturday when we originally inquired about his service. Day of, our driver was Angie, and she was incredible, she showed up right on time and even was able to adjust the time frame a little bit by arrive earlier than what we had planned. She was incredibly professional and was able to accommodate the schedule, taking us to the church, pictures at a nearby park and then finally to our venue. The trolley was beautiful and we had lots of compliments of how fun the entire trolley ride was and how incredibly easy it made the transportation process for everyone in the bridal party. Another great perk is that cups, coolers and ice comes with the trolley! It was so great not having to worry about all of that day of. Tom is so fun to work with, and he will definitely take care of you! Would highly recommend to anyone and everyone who is interested in booking a trolley for their big day!

ooler and ice. My big reasoning for choosing them was the “9 air conditioning state of the art units” on every trolley. The air conditioning ended up being broke on the trolley. We figured it out when we came out and all of the windows were down (on a 90 degree day). the driver had me call Tom who insisted there were no other trolleys to replace this one. He offered me a $250 refund (trolley was over $1600)for the air issue. It ended up being fine and he apologized but I would have appreciated honesty and a heads up when the knowing sent a trolley that wasn’t working. I purposely didn’t go with another company that did have AC. They then also promised me a refund on Monday and 2 weeks later after we got back from our honeymoon it still wasn’t done. So I had to call back and deal with it again. Honestly not worth the headache when there are a million options.

throughout the city without any issues.

wanted to squeeze in any more. It was reasonably priced, on time, safe driving, and accommodating for our many stops (several stops to take pictures - and an unplanned stop to get more booze). We had a great time celebrating on the trolley and would definitely choose Premier Trolley again!

essional and patient with our large party.

not being what people expected, however Premier Trolley and Limo were true to their word and did an excellent job. Leading up to the wedding, Tom, the owner, was always accommodating to our needs and was always very informative throughout this whole process. He was willing to work with us in any way to make us happy. On the day of the wedding, the trolley arrived on time, which allowed our day to run smoothly. It rained on our wedding day which slowed us down a little bit with having to deal with umbrellas and staying dry. We also had to resort to our plan B for taking pictures. Since we weren't sticking to our original plan, we ended up having the trolley 30-45 minutes passed our scheduled time. We found out later that the trolley had another party to pick up, however the trolley driver never got mad at us and never rushed us. I called Tom a couple days after the wedding to apologize about the overage in time, and Tom assured me that it was ok and that there would be no extra charge. I feel that this level of service does not come from everyone. This goes to show that Tom and his company will always strive for customer service. They are reasonably priced and their trolleys are clean, spacious and beautiful. I would strongly consider using Premier Trolley and Limo for your wedding transportation!

nt smoothly. The Butler was perfect for our bridal party (around 25 of us). It was roomy and the interior was clean and in great condition. It was hot that day and the air was fine. I recommend!

so excited to have their special trolley be a part of my big day. Unfortunately, the customer service / professionalism did not match the beautiful vehicles they offer. After providing a deposit and receiving the invoice, I was not sent a contract. When I called to ask for it, Richard told me not to worry about it because my date was still a year and a half away but he would send it if I insisted. After receiving the contract there were a few items that weren't clear but he answered and I signed (and was still excited). That feeling went down starting in August when I was reviewing the contract and saw that hours of service were not outlined. I sent an email asking about it and received no response. After 23 days of silence, I followed up again. After another 21 days of nothing, I followed up again. I then got a response that he was out of town and would be back a couple days later and would respond then. A week later he called me and said he didn't remember who I was / what expo he gave me the deal at. I told him I needed 4 hours of service so he on the fly figured out a new price. Within 2 weeks I received the new contract and was going back and forth since I felt $120+ / 30min was high. I then tried to negotiate based on another company's rate and was told he would just refund and I could use someone else. The final straw occurred when I asked for a counter-signed copy of the contract and he refused. I let it go for a few weeks and asked again when I was ready to pay in full. His response was "I am afraid we are not the company you are looking for. We have had 30 emails between us regarding a single trolley for your event. We will refund your money on Monday." 5 months before my big day. You all might want to consider hiring a customer service professional to handle future clients.

ly wanted was double-booked, but Tom ended up offering us a discount to go with a different one. On the day of our wedding, our driver was on time, very nice and pleasant, and got us to our destinations timely and safely. We loved that the trolley had perimeter-style seating, coolers for our drinks, and a hook-up for our phones. Overall, we were happy that we chose Premier Trolley and Limo for our wedding-day transportation.

an, professional, timely. We booked the Bradford trolley it was traditional looking trolley with a fun balcony. They have a whole fleet. Can't say enough about premier trolley. Recommend to everyone!

and interior feels like a limo, but you still get the whimsical feel of the exterior of the trolley. The only thing I recommend is to give the driver directions, because we did take a few extra blocks out of our way to the reception. Overall great job!

olly was perfect for all - so much easier for bride and wedding party to get in and out without ruining their dresses!

and very comfortable. I would highly recommend this service to all of my friends and family.