Premiere Transportation

les and one 20-passenger shuttle to transport our guests. Unfortunately, our experience was deeply disappointing from start to finish. First, none of the shuttles had signs or any indication that they were part of our wedding transportation. Guests were understandably confused and hesitant to board. When they asked the drivers, the drivers did not even know the name of the wedding—they only knew their destinations. For a wedding service of this scale, that lack of organization is unacceptable. We had spent a great deal of time carefully planning the shuttle schedules and timing with Premiere. Despite that, one of the 40-passenger shuttles struck the side of a garage—an hour away—before even beginning its pickup route. Premiere never notified us of this issue. As a result, 40 of our guests were left stranded, scrambling for Ubers, getting on other wedding shuttles, or driving themselves to the venue. Many of them arrived more than 20 minutes late, which delayed the ceremony, disrupted the cocktail hour, and affected the entire flow of the evening. Beyond the logistical problems, the stress and anxiety this caused for the bride and her parents on such an important day was inexcusable. When we contacted Premiere after the wedding to discuss the situation, their response was disappointing. They only offered a small refund and claimed that customers must specifically request signage for their wedding shuttles—something that should be standard for a company providing wedding transportation. We spent over $6,000 on this service and expected professionalism and reliability. Premiere Transportation failed to deliver on both. I would strongly caution other couples to look elsewhere for their wedding transportation needs.

oughout the day, which we appreciated. That said, if I had to do it over again, I don’t think I would hire this transportation company. We had a short engagement and limited options in our area — only three transportation companies serviced our venue, and the other two were already booked by the time we began planning. So we went with Premiere. My two biggest frustrations were: 1. Itinerary Planning: We paid an additional fee for Premiere to create the transportation itineraries, but instead, I found myself receiving repeated calls in the weeks leading up to the wedding to collaboratively build them. I had already sent over all the key details — addresses, guest counts, and timelines — and had expected them to take it from there, especially given the extra fee. 2. Onsite Coordination: We also paid for an onsite logistics coordinator, but unfortunately, this person acted more as a driver than a true coordinator. Rather than greeting guests or providing guidance on shuttle routes, they were unavailable during key transition times, which led to some confusion late in the evening. Additionally, a number of guests mentioned that the drivers themselves seemed somewhat scattered. One even told passengers she wasn’t sure where she was going, which naturally caused some concern. While I’m thankful everything ran on time and the vehicles themselves were in great condition, I don’t feel the service lived up to the expectations set — especially considering the added fees for coordination and planning. I’d recommend getting very clear details up front on what’s included if you choose to work with this company.

here to shuttle people back at exactly when they were scheduled to that night (2 separate times)! I had previously been on one of their busses for a trip to NYC, and that's how I knew that this business is exceptional at what they do. Thank you for being professional, and your care is clear in how kind and sharp your drivers are.