In early October 2019, I scheduled Ashlee at Primp Hair and Makeup Studio to do my make-up for our engagement pictures on Sunday, 11/17/19 at 10 am. I did receive a confirmation of that date and time from Ashlee. On 11/17/19 my Mom and I arrive...d 10 minutes early, Ashlee had not yet arrived, but we were able to get into the building, so we went in and sat down to wait. At 10:10, when Ashlee had not arrived, I started trying to text the number she had provided in her confirmation email.
no response, at 10:20 I messaged her on the Facebook Primp Hair and Makeup page. No response. My Mom also messaged the same page and even went so far as to go Ashlee's personal Facebook page and left a message there as well. No response to either of those messages. Finally at 10:40, after multiple attempts to reach Ashlee, we started calling Sephora and Ulta to see if somebody could help me, as I had NO makeup on or with me, I live 30 minutes away and I was scheduled to be at a 12:00 appointment. THANKFULLY Ulta happened to be open that Sunday for a special pop-up event and the manager kindly agreed to help me out. The guy at Ulta was awesome and certainly saved the day for me, which I so appreciated. I left a very positive review on Ulta's page sharing my story. I did finally receive a text message from Ashlee at 11:07 am, she said that she was with her family and her phone was on silent. She stated that this had never happened before and offered to come to me, but obviously it was too late. I responded to Ashlee once the day was done, she offered to do a free trial session at another date and time. Ashlee never responded to either of the messages my Mom sent on Facebook messenger, on both her business and her personal account. As far as being able to contact Ashlee, my thought is that providing a phone number for customers to call should there be any issues with the appointment should NEVER be on silent for this very reason. Based on these facts, I am simply not comfortable entrusting my most important wedding day to Primp Hair and Makeup. Hopefully there will be positive changes made in the future to avoid this ever happening again because this made what should have been joyful time, into a very stress filled day.